Berry Brothers General Contractors Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  In 2012 Bristol Borough required a Chimney Certification and A Heating system Certification as the paper work I sent States.  The Code Violations JC Heating   failed the heater and Chimney for in 2016 are the same Codes in the NFPA during 2012, when JC Heating passed the heater.  Again I asked JC Heating  why the heater passed in 2012 without the Firematic Valve, heat shield, and emergency safety switch. JC Heating stated the codes Have changed  since 2012.  The codes pertaining to the aforementioned were in place in 2012 Upon my research. JC Heating also stated the inspections were only to make sure the heater worked, If that is the case I was mistaking what Bristol Boro meant by certification. I have completed all necessary safety fixes inspection with other reputable companies who were curious as to why  JC Heating Required only the chimney liner to be installed for safety in 2012  and not the Firematic valve, Heat shield, And Emergency shut off switch. The lesson I have learned about JC Heating Is priceless compared to the price of the inspection. JC Heating can keep the 274.00 They charged for inspections. Thank God the home did not burn down between then and now due to the missing code violations. Thank you, [redacted]
[redacted]

I am in receipt of your complaint regarding [redacted] Inspection report for [redacted]. Bristol Pa. 19007Please find enclosed a copy of our inspection report dated July 31, 2012 stating the heater and chimney did not pass. After repairs made to the property by the property owner, (he had...

installed a stainless chimney liner), The property owner was required to obtain a building permit and have the building code Official inspect the installation. The code violation as stated in our 2016 report and his complaint for the chimney is the result of his improper chimney liner installation, all it needed was a simple S10. 00 heat shield in order to meet code. A second inspection was performed by JC Heating on August 23, 2012. JC Heating provide an inspection report for the oil burner chimney and burner and controls. This was an visual inspection report and not a Chimney Certification and or a Heater Certification or a inspection for code violations. The oil tank system, oil lines and electrical system was not part of our inspection and are not mention in the 2012 report. We only inspected the oil chimney and burner and controls for working operation. As per the enclosed copies of our 2012 inspection reports there is no mention that the Chimney or Heater were up to NFPA Codes. Both the home owner and Bristol Township accepted our 2012 reports without question.Please note: JC Heating did not install or make any repairs to the heating system or oil chimney. When this heater was installed or the oil chimney relined it was the property owner responsibility to obtain a building permit and have the heating system inspected by the locale authority having jurisdiction(township building inspector) to inspect the new heating system and chimney liner for proper installation and any code violations. JC Heating does not accept responsibility for a heating system or chimney that we did not install or repair or installations and repairs made by others.Locale Township inspection formats have changed (Bristol Townships as others now require notification of code violations) and Building Codes have change since 2012 and as of result of all these changes, when we inspected the home on November 9, 2016 our inspection report indicated the Code Violations as per NFPA Code 2016 Edition See enclosed inspection report. Again JC Heating does not certify any heating system and or chimney, we only report what we observe in our visible inspection. As noted in all of our inspection reports, they are not a certification or a certification of fire worthiness or safety. Further our inspection report States this LETTER IS SUPPLIED ON FACE VALUE is not to be consider a warranty of any type, nor an inducement or recommendation to purchase any property.We performed an inspection was on 11/8/2016, a verbal report was given to the property owner on 11/9/2016 and a written report was mailed to him on 11/9/2016 and he personally pick up a copy of the report in our office on 11/10/2016 as stated in his complaint. JC Heating has not delayed the report in any manner as he misstated in the complaint. Our report is Clear there are violations and the violations are not Our fault.I spent a lot of time explaining the code requirements with the property owner and how to make the proper repairs. The following week afterwards he informed me, that he made the repairs and upgrades to correct the violations that we recommended, himself for the cost of S100.00.Please Note: JC Heating has not verified if any repairs have been made.Section 106.1 of the Mechanical Code requires the property owner who desires to install, alter, or repair any mechanical system, shall first make application to the code official and obtain the required permit for the work.Section 107.1 Inspection and testing. The code official shall make a final inspection upon completion of the alteration or repair.Mr. [redacted] demanded that we change our November 9, 2016 report as he claims he cannot sell his house. We are unwilling to falsify any report on his code violations or conspire with him to deceive the locale township or any new home buyer.2Upon obtaining the required building permit for the alterations he made to correct the code violations and having the proper inspection by the code official, I see no reasons that the home owner could not proceed with the sale of his home.Please note: JC Heating charges for any inspection and or reinspections. It takes time and money to send a service man to a customer's home to inspect and prepare reports. The property owner thinks we should provide upgrades and repairs to correct his violations for the installations that were not made by JC Heating and or re-inspect his repair work for free.Not fairIn Closing:Mr. [redacted] has misstated the facts in his COmplaint to the Revdex.com, stating we certified his heater and chimney in 2012 when we did not, as you can see by the enclosed reports, we simply made a visual inspection. JC Heating never made any such statements that we certified the heater or chimney in the reports.Mr. [redacted] has misstated the facts in his Complaint to the Revdex.com that our reports stated the heater and chimney were up to the NFPA Codes, as you can see by the enclosed reports from 2012, JC Heating never made any such statement in the reports.Mr. [redacted] is a Business Man and Landlord, as a Landlord it is his responsibility to do his due diligent and maintain a safe building for his renters. His complaint is full of false statements, is unfair and unjust. I understand he is angry and looking to punish someone, JC Heating did nothing wrong. His complaint should be dismissed as without merit.If you have any questions, please feel free to call me anytime.Joseph C[redacted]President JC Heating

6/29/2017On or about March. 6, 2017 [redacted] request a chimney and heater inspections for his two mobile homes. Bensalem township where his mobile homes were located required a Level Two chimney inspections, in addition a heater inspections. Both mobile homes failed the inspections. Our Service manger and I personally spoke with [redacted] explaining the reasons for the failures and our inspection report with pictures was mailed On March 10 , 2017. I do not understand [redacted] complaint that his equipment was in good working order with the leaking - rusted chimneys and the building Code Violations that we found.[redacted] claims that he had his heater inspected by Custom Air a locale heating and air conditioning company and they found both systems in good condition and no repairs were needed.I spoke with [redacted] of Bensalem Township, Department of Building and Planning about this matter. [redacted] confirms that the inspection reports supplied by Custom Air are defective in that they do not address the chimney Certifications required by Bensalem Township. I personally spoke to Custom Air service manager and he stated that Custom Air will not perform a chimney inspection as they are not qualified to inspect and certified chimneys.Please find enclosed a copy of a letter that I received from [redacted] Dated June 29, 2017, Stating the required and needed Use and Occupancy permits for the properties' in question has not been issued at this point due to the lack of the proper certifications.In closing JC Heating performed the inspections, (we have video and pictures to verify the inspections) I personally talked to [redacted] regarding our inspections, he was well aware of what we found. In all due respect [redacted] claims are false and his current inspection reports do not meet Bensalem Township requirements.If you have any questions, please feel free to call me any time.Sincerely,Joseph C. President

I am in receipt of your SECOND complaint or answer regarding [redacted] Inspection report for [redacted]. Bristol Pa. 19001I have Contacted Bristol Borough requesting a copy of any ordinance they have adopted that requires a heater certification and the date they formally adopted it. What is the legal definition of a "heater certification" as it applies to any formally adopted ordinance and what specific requirements a heater certification has for it to pass. Their answer was that have not adopted any formal requirements for a heater certification as the property owner has claimed. WITH THAT BEING SAID IT IS MY UNDERSTANDING THAT TO QUALIFY FOR A U&O THE HOME MUST HAVE A WORKING HEATER AND CHIMNEY.The property owner has made the claim that is heater was unsafe. JC Heating has never said his heater was unsafe Only that in did not meet the current NFPA 2016 codes.If the property Owner would have had a obtain a building permit for the Chimney liner installation he performed in 2012 and had the building inspector, inspect the installation, the building inspector would have found the heat shield violation. Apparently no permit was obtain and the building inspector did not make any inspection of the chimney liner installation, making the chimney liner a illegal installation.The property owner has inquired why we did not mention any code Violation in 2012.As per NFPA Section 1 . 4 . 1 Retroactivity. Dated 2011 - Unless otherwise specified, the provisions of this standard shall not apply to equipment or installation that existed Or were approved for construction or installation prior to the effective date of the standard. WE would have no knowledge of what Code Standard was in effect at the time of installation as We have no knowledge when the heater or Chimney Was installed.The property Owner has made claims that his heater was unsafe. We never made any claims that his heater was unsafe and a fire hazard, the fact is after all the years of service his heater never had a heater fire points to the fact that it was safe. Our inspection report dated August 23, 2012 states (we make no warranty of safety or function and none is implied).Please find enclosed a copy of our contract NoH.11034, Dated 7/31/2012 signed by the property owner for a heater and chimney inspection, (not a Certification) it stated no liner in the chimney - must have liner. Report to follow. Acceptance of work performed. The Property owner by his signature has acknowledge satisfactory completion of the above described work, (heater and chimney inspection).After the property owner installed his own chimney liner a Inspection report Dated August 23, 2012 was issued, copy enclosed. The inspection report (not a certification) was found acceptable to both the property owner and Bristol Borough. Reporting requirement has change since 2012 and our 2016 inspection report indicates the current 2016 code violations.Again, I spent a lot of time explaining the current code requirements with the property owner and how to make the recommended upgrades, to meet today's Current codes. The following week afterwards he informed me, that he made the repairs and upgrades to correct the current Code violations that We recommended, himself for the Cost Of S100.00.Please Note: JC Heating has not verified if any repairs have been made.Section 106. 1 of the Mechanical Code requires the property owner who desires to install, alter, or repair any mechanical System, shall first make application to the code official and obtain the required permit for the work.Section 107.1 Inspection and testing. The code official shall make a final inspection upon completion of the alteration or repair.2Mr. [redacted] demanded that we change our November 9, 2016 report as he claims he cannot sell his house. We are unwilling to falsify any report On his code Violations or conspire with him to deceive the locale township or any new home buyer.Again. In Closing:Mr. [redacted] has misstated the facts in his complaint to the Revdex.com, stating we certified his heater and chimney in 2012 when we did not, as you can see by the enclosed reports, we simply made a visual inspection. JC Heating never made any such statements that we certified the heater or chimney in the reports.Mr. [redacted] has misstated the facts in his complaint to the Revdex.com that our reports stated the heater and chimney were up to the NFPA Codes, as you can see by the enclosed reports from 2012, JC Heating never made any such statement in the reports.Mr. [redacted] is a Business Man and Landlord, as a Landlord it is his responsibility to do his due diligent and maintain a safe building for his renters. His complaint is full of false statements, is unfair and unjust. I understand he is angry and looking to punish someone, JC Heating did nothing wrong. His complaint should be dismissed as without merit.If you have any questions, please feel free to call me anytime.Joseph C[redacted]President JC Heating

July 22, 2017I am in receipt of your complaint filed by [redacted]. As per [redacted] complaint and as per his signed Contract #[redacted], JC Heating performed a heater & chimney inspection on 5-5-2017.[redacted] was mailed his inspection reports to [redacted] Warminster Pa on May 18, 2017.I...

have review [redacted] letter and his complaint and I him a refund check as per his request, Check#[redacted] in the a$274.00 dated 7/22/2017.If you have any questions, please feel free to call me any time. Sincerely,Joseph C. President