Berry, Michael W Dds

Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: *** financial coordinat
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@michaelwberrydds.com
Patient was seen in our office on 02/04/she presented our front desk personnel a new dental insurance plan-different
from her previous visit on 4/26/visit Patient was diagnosed with treatment to be completedWhen patient came to front desk, she was quoted fees from what our records indicated her plan paidTreatment was completed on 3/17/After filing the claim, the insurance denied stating that patient had waiting periodsShe had a month waiting period on major services and her effective date was 12/1/Patient was phoned regarding the situation and was given options for payment-she could not increase her line of credit with *** to take advantage of interest free financingShe paid her initial payment on 4/22/since then she made payment in July, October, December and JanuaryDue to the inconsistency of payments, account was turned over to collectionsWe are not in business to take advantage of our patients, our goal is to provide our patients with a high level of quality dentistryIt was never brought to our attention that the patient would want or expect us to credit her money since the matter took place-she stated by email she should have known from working in the dental field and should have checked herself