From: *** *** *** *** Sent: Saturday, May 17, 10:PM
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To: drteamSubject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Good evening,
I'd like to respond to the below referenced complaint…
After reviewing the complaint and Mr*** file we would like to let Mr*** know that *** ***, General Manager of the Bert Ogden Nissan dealership, will be contacting him directly to clear this matter up and bring it to resolution
*** ** *** *** ***
Chief Administrative Officer
Bert Ogden Dealer Group
** ***
** ***
Do not buy a Kia or shop with Bert ogden kia, they rip you off with high prices and customer service the worst..
Getting rid of my kia as fast as I can.
Sent: Tuesday, July 26, 2016 10:32 AMSubject: Complaint [redacted]
Arial,sans-serif;">On complaint [redacted], Mr. [redacted] as a resolution wanted a new contract showing his down payment for $2000. Attach you will find contract and other documents showing total amount of down payment and cancellations. You will see a total amount of $3636.65 due to cancellations he had for the vehicle he was trading in. On the “Customer Cash Acknowledgment”, you can see the amount Mr. [redacted] put for $2000 as cash down and the total amount of cancellation of $1636.65 and signed by customers. Followed after that you will find receipt for the $2000 down payment Mr. [redacted] gave and noted as down payment and signed by finance manager that receipted the down payment. Please let me know you have any questions. Thank you! Xenia M[redacted]
Executive Assistant to CAO, Natasha del Barrio
Bert Ogden Auto Group
From: *** *** *** *** Sent: Saturday, May 17, 10:PM
/>
To: drteamSubject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Good evening,
I'd like to respond to the below referenced complaint…
After reviewing the complaint and Mr*** file we would like to let Mr*** know that *** ***, General Manager of the Bert Ogden Nissan dealership, will be contacting him directly to clear this matter up and bring it to resolution
*** ** *** *** ***
Chief Administrative Officer
Bert Ogden Dealer Group
** ***
** ***
Do not buy a Kia or shop with Bert ogden kia, they rip you off with high prices and customer service the worst..
Getting rid of my kia as fast as I can.
Sent: Tuesday, July 26, 2016 10:32 AMSubject: Complaint [redacted]
Arial,sans-serif;">On complaint [redacted], Mr. [redacted] as a resolution wanted a new contract showing his down payment for $2000. Attach you will find contract and other documents showing total amount of down payment and cancellations. You will see a total amount of $3636.65 due to cancellations he had for the vehicle he was trading in. On the “Customer Cash Acknowledgment”, you can see the amount Mr. [redacted] put for $2000 as cash down and the total amount of cancellation of $1636.65 and signed by customers. Followed after that you will find receipt for the $2000 down payment Mr. [redacted] gave and noted as down payment and signed by finance manager that receipted the down payment. Please let me know you have any questions. Thank you! Xenia M[redacted]
Executive Assistant to CAO, Natasha del Barrio
Bert Ogden Auto Group