The Equinox that was purchased, was delivered the evening of 7/13/and was financed by [redacted] FinancialThe customer had the vehicle for about weeks when she called in wanting the deal unwound, stating that she couldn’t afford the vehicle and didn’t want the vehicleShe also had a concern with the windshield wipers would not work on the intermittent setting and only worked on highSince the customer had not performed her phone interview with [redacted] , that at this point we had not been funded on the contract yetAfter an hour on the phone our office manager convinced the customer to talk to the sales manager the following day, Tuesday the 25th of July, since she didn’t feel she could afford the vehicle nor was she happy with it any longerThe customer’s final statement was that she was calling [redacted] to cancel the contractOur sales manager was able convince the customer that we would help with a check, fix the wipers and keep her in vehicleOn Wednesday August 2nd Berthod Motors received a call from the customer that the battery had died on the vehicle and again she was unhappy with the vehicleWe reimbursed the customer $for a battery they had bought and again thought everything was back on trackOn August 14th we received fax and email communication from [redacted] Financial that they needed paid off on the vehicle, plus a $fee, since the customer had sent [redacted] a letter causing the financing to be cancelledWe complied with [redacted] ’s request and subsequently returned the rest of the customer’s down payment picking up the vehicle which she has stated she can’ afford and doesn’t wantWe understand a payment had been sent to [redacted] and we have sent reimbursement to the customer on August 22nd as wellAt this point we have returned all monies the customer has paid either to us or to [redacted] or ***, for a battery, in an effort to unwind the deal that the customer has told us numerous times that she does not want nor can afford
The Equinox that was purchased, was delivered the evening of 7/13/and was financed by [redacted] FinancialThe customer had the vehicle for about weeks when she called in wanting the deal unwound, stating that she couldn’t afford the vehicle and didn’t want the vehicleShe also had a concern with the windshield wipers would not work on the intermittent setting and only worked on highSince the customer had not performed her phone interview with [redacted] , that at this point we had not been funded on the contract yetAfter an hour on the phone our office manager convinced the customer to talk to the sales manager the following day, Tuesday the 25th of July, since she didn’t feel she could afford the vehicle nor was she happy with it any longerThe customer’s final statement was that she was calling [redacted] to cancel the contractOur sales manager was able convince the customer that we would help with a check, fix the wipers and keep her in vehicleOn Wednesday August 2nd Berthod Motors received a call from the customer that the battery had died on the vehicle and again she was unhappy with the vehicleWe reimbursed the customer $for a battery they had bought and again thought everything was back on trackOn August 14th we received fax and email communication from [redacted] Financial that they needed paid off on the vehicle, plus a $fee, since the customer had sent [redacted] a letter causing the financing to be cancelledWe complied with [redacted] ’s request and subsequently returned the rest of the customer’s down payment picking up the vehicle which she has stated she can’ afford and doesn’t wantWe understand a payment had been sent to [redacted] and we have sent reimbursement to the customer on August 22nd as wellAt this point we have returned all monies the customer has paid either to us or to [redacted] or ***, for a battery, in an effort to unwind the deal that the customer has told us numerous times that she does not want nor can afford
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]