Bertolino Insurance Agency, Inc.

Review: [redacted] insurance informed me that the quoted work comp policy was approved and to wait for billing from the carrier.

[redacted] requested a quote . I was supplied a quote on 2/28/13 to be bound on [redacted] approved the policy on 2/28/13.

After many emails and phone calls to retrieve the premium information,I was informed by [redacted] stoke to wait to hear from the carrier for billing information and the policy/contract. after some investigation calling the carrier and contacting a previous insurance broker and was informed no policy exist as stated by Bertolino. [redacted] is now trying to acquire a work comp policy, but due to the lapse in coverage being denied. if [redacted] can acquire a work comp policy, the premiums will at higher dollar amount and this problem will follow the [redacted] for up to 5 years. the carrier require loss runs 3-5 years back at time of sign up, and very few if any will insure a company with a lapse in coverage. Desired Settlement: [redacted] is open to offers

Business

Response:

Business' Initial Response

I have been working with [redacted] at [redacted] to resolve his issues. The two employees that he worked with are no longer with my agency. I appears one of the employees took over his policy on a broker of record letter effective 3/1/13. We forwarded all of the proper paperwork to [redacted] Insurance Company on 2/27/13 with a bind order. It appears that [redacted] Insurance Company did not properly execute the Broker of Record letter or renew the policy. [redacted] contacted [redacted] in my office to follow up and [redacted] assured him it was ok. She has been terminated. I am truly sorry for this situation and am working to find alternative coverage for Mr. [redacted]. Due to him being in a high hazard industry with low payroll, there are not many options. The main carrier for Contractors within the state of California is the [redacted] owes [redacted] money from a prior policy so they will not issue a new policy until he pays them on the outstanding audit. I am trying to work with other companies but my hands are somewhat tied due to him owing [redacted] money. My best chance to have coverage in place would be if [redacted] would reinstate the old policy, that is what I am trying to do. [redacted] and [redacted] have not paid any money for this workers comp policy, we have collected no funds. Please let me know what I can do to resolve this issue to the satisfaction of the Revdex.com.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

bertolino is not working with me at all, I haven't heard from bertolino in weeks. there are emails starting in the beginning of march requesting from bertolino insurance the policy information of zurich the work comp policy. bertolino's answer has been the same for 5 months now.

also bertolino provided a certificate of insurance with a fake policy number.

Business' Final Response

Because of the lapse and the nature of his business, higher hazard construction, the only option for him at this point is with the [redacted] Unfortunately he has an outstanding audit with the state fund as they felt he underreported his payroll to them for a prior policy. Until he gets that resolved there is not much we can do, my hands are tied. I recommend that he look at a payroll company or employee leasing company that offers workers comp. If he can get his audit resolved with the [redacted] then we are happy to work with him on finding the best options available.