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Bertolotti Disposal Service

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Bertolotti Disposal Service Reviews (4)

My response:  I don’t have an address for us to research further, but if our drivers go back to service the waste wheeler they notate the time they provided service.  Your are correct about the one courtesy per calendar year and after that, you will be assessed a $15.00 residential go back...

fee to service.  Please feel free to contact me directly with your service issue so we can resolve this matter to your satisfaction.    [redacted]

This is one of the worst garbage companies I have ever dealt with. On more than one occasion I have called to ask for a courtesy pick up, as I forgot to place trash bin out. Each customer is allowed one courtesy pick up per year and after that there is a $15 fee. The woman on the phone told me that a driver would pick it up both times, but no one ever came. When I called back, she said there was no trash bin out and that the driver took pictures. They are liars and seem to go out of there way not to have to pick up my trash when it's as a courtesy.

Review: On Wednesday, 3-18-15, I forgot to place my garbage bin outside near the curb for pick up on Thursday, 3-19-15. I called Bertolotti Disposal around 4:00 pm to ask for a courtesy pick, which is only offered 1 time per year, otherwise there is a $15 fee. I always pay my bill on time every month. The woman I spoke with, said it would be picked up on Saturday, 3-21-15, since I called after 3 PM, it would not be picked up Friday. I confirmed with a woman named [redacted], that it would be picked up on Saturday, she said yes. No one picked it up on Saturday. I called Monday, 3-23-15 and spoke with [redacted] again, and she said a driver came by, but that garbage bin was not out. I told yes, it was, I placed it out on Friday night, 3-20-15. I told her I have a picture on my phone to prove it. She then said, someone would pick it up today Tuesday, 3-24-15 and it has not been picked up. This is not the first time that this has happened, in early January, the same thing happened and no one ever came. It seems that whenever it is a courtesy pick up, they lie and say that the customer does not place the bin out.Desired Settlement: I would like my garbage picked up and this company to stop lying and saying that I did not place my garbage bin out for the courtesy pick up. They need to have better customer service and proper communication within their work environment.

Business

Response:

My response: I don’t have an address for us to research further, but if our drivers go back to service the waste wheeler they notate the time they provided service. Your are correct about the one courtesy per calendar year and after that, you will be assessed a $15.00 residential go back fee to service. Please feel free to contact me directly with your service issue so we can resolve this matter to your satisfaction. [redacted]

Review: Trash left behind and trash cans knocked over constantly

When my trash gets picked up by the service there would be a trash mess left for me to clean up. My garbage cans are never overfilled so there should not be any spillage of trash left behind. If there isn't a mess for me to pick up, it would be my cans getting knocked over or left by my neighbor's house at least 20 ft away of where the cans were originally placed. All of this has been ongoing every other week since i've lived at this location for the past 4 yrs. If it's not one thing, it's the other. Never have I missed a payment and this is the courtesy service I get? Desired Settlement: Proper service. I expect the cans to look and be where they are left, properly emptied. Pls don't leave a mess for me to clean up.

Business

Response:

Business' Initial Response

We have received your complaint and we apologize for the level of service you received. In your initial complaint you stated this has been an ongoing issue for the past four years, but in reviewing your account this is the 1st complaint we have received regarding this problem. We have addressed your complaint with our driver and he is instructed to leave cans in the location that were placed. If he has a problem while servicing he is to tag the waste wheeler and log issue on his driver's sheet. If you do encounter a problem with any future service please contact our office immediately so we can address the issue and have a quick resolution to the problem.

[redacted] Disposal

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Description: Rubbish & Garbage Removal

Address: 231 Flamingo Dr, Modesto, California, United States, 95358

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