Bertrem Custom Tile and Marble

I just re-examined this transaction, and it's correspondence.first: Customer received refund immediatelySecond: We responded with a personal conversation, to the first and second of stalker emails that followed the refundYes, rude emails is stalking, sorryof them in one day.After the refund, I explained that the product page and the cart both say sold by square footThat she had bought square feet, not cases of as she believedBut that also this glass tile is special order and minimum of $applied, and we pay sales tax from WAbecause we are using [redacted] Tile's facility for will callEach of these ARE on the product page she used to purchase from.Our home page says: First grade materials directly from the manufacturerWhen we say in stock after that we, of course, mean the manufacturers inventory.ALL of this has occurred AFTER her refund.When I get a call ( hundreds everyday), The first question is what is the price per square footSecond is how many square feet per case, then How is it sold, by square foot or caseMy product pages show cost, then say, sold by square foot, then, show how many square feet are in a caseThis does NOT mean we are selling by the caseWhen I change anything, it confuses many more customersWe have given considerable thought to our formatThis one works for 99% of customersShe got her money back immediatelySorry, emails after this went unanswered That said my product pages show

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business is not telling the truth regarding the correspondence that took place after the purchase The business is unprofessional and participating in a "bullying" type behavior The website is very confusing and misleading The website does not state the items area sold by square foot, and it does not state a minimum order As I said previously, it took me emailing and calling twice daily for days to get an order status after waiting nearly a week after placing my initial order I never emailed or called the business 16, or times in one day It's a shame the business is hiding behind their unprofessionalism by lying about what transpired during the transaction Potential customers and the general public need to be made aware of this shady scam artist of a business I would hate for anyone else to go through the verbal, mental and emotional abuse, lying, name calling and bullying that I have been exposed to over the course of several weeks Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI deny the alligations of "stalking, harassing or terrorizing" you or your business You say you have explained something 5x to me & 5x to my husband, but YOU have NEVER spoken with ME, or even replied to ANY of my emails I'm not asking to "get something for free," but if you have a business you should provide at least, at the bare minimum some basic customer service- such as answering a phone, allowing customers to leave a message, and replying to emails Furthermore, if you had not advertised the tile on your website I would have NEVER ordered it from you in the first place! When my husband called you, he was told #1: You admitted the website pricing and advertising was incorrect, and you were going to have your IT person fix it & #2: There is a 'minimum order of $200' - which is NOT stated ANYWHERE on your website OR during the ordering processI had to call AND email numerous times to check the status of my order A simple return email or phone call would have sufficedIf you have received numerous emails from me questioning the status of my order, or the reason for my refund- why couldn't you reply to ANY of them? I have in no way threatened, stalked, terrorized or harassed you It's sad that your ignorance enables you to freely misuse these words in a society where these actions are real threats to some people An EXTREMELY UNPROFESSIONAL company at the least I simply wanted an order status, then a reason as to why my money was refunded, but basic communication was too much to ask from your company The details of this case will be posted on all review sites concerning your company I will also post the email I sent you, which will show I have in no way "stalked, harassed or terrorized" you A copy of all documents will also be forwarded to the Department of Customer Affairs in CA, and ICS I'm not asking for free tile, just some basic customer service, and resolution from your advertising and NOW accusations Regards, [redacted]

I just re-examined this transaction, and it's correspondencefirst: Customer received refund immediately
Second: We responded with a personal conversation, to the first and second of stalker emails that followed the refundYes, rude emails is stalking, sorryof them in one dayAfter the refund, I explained that the product page and the cart both say sold by square footThat she had bought square feet, not cases of as she believedBut that also this glass tile is special order and minimum of $applied, and we pay sales tax from WAbecause we are using *** Tile's facility for will callEach of these ARE on the product page she used to purchase fromOur home page says: First grade materials directly from the manufacturerWhen we say in stock after that we, of course, mean the manufacturers inventoryALL of this has occurred AFTER her refundWhen I get a call ( hundreds everyday), The first question is what is the price per square footSecond is how many square feet per case, then How is it sold, by square foot or caseMy product pages show cost, then say, sold by square foot, then, show how many square feet are in a caseThis does NOT mean we are selling by the caseWhen I change anything, it confuses many more customersWe have given considerable thought to our formatThis one works for 99% of customersShe got her money back immediatelySorry, emails after this went unanswered
That said my product pages show

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business is not telling the truth regarding the correspondence that took place after the purchase The business is unprofessional and participating in a "bullying" type behavior The website is very confusing and misleading The website does not state the items area sold by square foot, and it does not state a minimum order As I said previously, it took me emailing and calling twice daily for days to get an order status after waiting nearly a week after placing my initial order I never emailed or called the business 16, or times in one day It's a shame the business is hiding behind their unprofessionalism by lying about what transpired during the transaction Potential customers and the general public need to be made aware of this shady scam artist of a business I would hate for anyone else to go through the verbal, mental and emotional abuse, lying, name calling and bullying that I have been exposed to over the course of several weeks
Regards,
*** ***

As I explained to this customer and her husband, about times each, this tile is sold by the square foot, not by the caseHer order of square feet was refunded weeks ago and was below the minimum with this manufacturerSince then, she has stalked me to give her the tile for free, which
I will not. She has gotten her money refunded, but refuses to stop harassing meThey are on our NO SELL listWe do not sell to customers who call us names and try to hurt us and steal from usShe is trying to get $worth of tile for $Cost on that material is over $There is nothing left to do with this customer but to ignore her 5-stalker emails per dayShe is very rudeThe tile is in stock, per the inventory feed, from ***We just won't give it away for 1/10th cost.Our cart clearly says "All tile and mosaics are sold by the square foot, and all decos listellos and trim are sold by the piece." We do not sell by the case, at allWe give the case quantity for reference only in case the customer wants to compare case price to our prices
We will not sell to her now, periodWe feel like our lives are at risk, for fear she might show up here with a gunShe is a very scary stalker, who already got her money back along with the explanationShe just won't accept NO for an answerShe thinks this pressure will cause us to give in to herWe do not negotiate with terroristsAnd she has terrorized us

As I explained to this customer and her husband, about times each, this tile is sold by the square foot, not by the caseHer order of square feet was refunded weeks ago and was below the minimum with this manufacturerSince then, she has stalked me to give her the tile for free, which I
will not. She has gotten her money refunded, but refuses to stop harassing meThey are on our NO SELL listWe do not sell to customers who call us names and try to hurt us and steal from usShe is trying to get $worth of tile for $Cost on that material is over $There is nothing left to do with this customer but to ignore her 5-stalker emails per dayShe is very rudeThe tile is in stock, per the inventory feed, from ***We just won't give it away for 1/10th cost.Our cart clearly says "All tile and mosaics are sold by the square foot, and all decos listellos and trim are sold by the piece." We do not sell by the case, at allWe give the case quantity for reference only in case the customer wants to compare case price to our pricesWe will not sell to her now, periodWe feel like our lives are at risk, for fear she might show up here with a gunShe is a very scary stalker, who already got her money back along with the explanationShe just won't accept NO for an answerShe thinks this pressure will cause us to give in to herWe do not negotiate with terroristsAnd she has terrorized us

I just re-examined this transaction, and it's correspondence.first: Customer received refund immediatelySecond: We responded with a personal conversation, to the first and second of 18 stalker emails that followed the refund. Yes, 18 rude emails is stalking, sorry. 8 of them in one day.After the refund, I explained that the product page and the cart both say sold by square foot. That she had bought 6 square feet, not 6 cases of 10 as she believed. But that also this glass tile is special order and minimum of $200.00 applied,  and we pay sales tax from WA. because we are using [redacted] Tile's facility for will call. Each of these ARE on the product page she used to purchase from.Our home page says: First grade materials directly from the manufacturer. When we say in stock after that we, of course, mean the manufacturers inventory.ALL of this has occurred AFTER her refund.When I get a call ( hundreds everyday), The first question is what is the price per square foot. Second is how many square feet per case, then How is it sold, by square foot or case. My product pages show cost, then say, sold by square foot, then, show how many square feet are in a case. This does NOT mean we are selling by the case. When I change anything, it confuses many more customers. We have given considerable thought to our format. This one works for 99% of customers. She got her money back immediately. Sorry, 16 emails after this went unanswered.  That said my product pages show

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business is not telling the truth regarding the correspondence that took place after the purchase.  The business is unprofessional and participating in a "bullying" type behavior.  The website is very confusing and misleading.  The website does not state the items area sold by square foot, and it does not state a minimum order.  As I said previously, it took me emailing and calling twice daily for 3 days to get an order status after waiting nearly a week after placing my initial order.  I never emailed or called the business 16, 18 or 8 times in one day.  It's a shame the business is hiding behind their unprofessionalism by lying about what transpired during the transaction.  Potential customers and the general public need to be made aware of this shady scam artist of a business.  I would hate for anyone else to go through the verbal, mental and emotional abuse, lying, name calling and bullying that I have been exposed to over the course of several weeks.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I deny the alligations of "stalking, harassing or terrorizing" you or your business.  
You say you have explained something 5x to me & 5x to my husband, but YOU have NEVER spoken with ME, or even replied to ANY of my emails.  I'm not asking to "get something for free," but if you have a business you should provide at least, at the bare minimum some basic customer service- such as answering a phone, allowing customers to leave a message, and replying to emails.  Furthermore, if you had not FALSE advertised the tile on your website I would have NEVER ordered it from you in the first place!  
When my husband called you, he was told #1: You admitted the website pricing and advertising was incorrect, and you were going to have your IT person fix it & #2:  There is a 'minimum order of $200' - which is NOT stated ANYWHERE on your website OR during the ordering process.
I had to call AND email numerous times to check the status of my order.  A simple return email or phone call would have sufficed.
If you have received numerous emails from me questioning the status of my order, or the reason for my refund- why couldn't you reply to ANY of them?  
I have in no way threatened, stalked, terrorized or harassed you.  It's sad that your ignorance enables you to freely misuse these words in a society where these actions are real threats to some people.  An EXTREMELY UNPROFESSIONAL company at the least.  I simply wanted an order status, then a reason as to why my money was refunded, but basic communication was too much to ask from your company.  The details of this case will be posted on all review sites concerning your company.  I will also post the email I sent you, which will show I have in no way "stalked, harassed or terrorized" you.  A copy of all documents will also be forwarded to the Department of Customer Affairs in CA, and ICS.  
I'm not asking for free tile, just some basic customer service, and resolution from your false advertising and NOW false accusations.  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I deny the alligations of "stalking, harassing or terrorizing" you or your business.  You say you have explained something 5x to me & 5x to my husband, but YOU have NEVER spoken with ME, or even replied to ANY of my emails.  I'm not asking to "get something for free," but if you have a business you should provide at least, at the bare minimum some basic customer service- such as answering a phone, allowing customers to leave a message, and replying to emails.  Furthermore, if you had not FALSE advertised the tile on your website I would have NEVER ordered it from you in the first place!  When my husband called you, he was told #1: You admitted the website pricing and advertising was incorrect, and you were going to have your IT person fix it & #2:  There is a 'minimum order of $200' - which is NOT stated ANYWHERE on your website OR during the ordering process.I had to call AND email numerous times to check the status of my order.  A simple return email or phone call would have sufficed.If you have received numerous emails from me questioning the status of my order, or the reason for my refund- why couldn't you reply to ANY of them?  I have in no way threatened, stalked, terrorized or harassed you.  It's sad that your ignorance enables you to freely misuse these words in a society where these actions are real threats to some people.  An EXTREMELY UNPROFESSIONAL company at the least.  I simply wanted an order status, then a reason as to why my money was refunded, but basic communication was too much to ask from your company.  The details of this case will be posted on all review sites concerning your company.  I will also post the email I sent you, which will show I have in no way "stalked, harassed or terrorized" you.  A copy of all documents will also be forwarded to the Department of Customer Affairs in CA, and ICS.  I'm not asking for free tile, just some basic customer service, and resolution from your false advertising and NOW false accusations.   
Regards,
[redacted]