I have been a customer of Bert's for just over 40 years and would not take any of my 3 vehicles anywhere else including my diesel truck. In all those years I have not had a bad experience at this auto repair shop. The staff has always been awesome and if your vehicle is going to be in the shop for some time, there is no need to wait around ,as courtesy cars are available. [redacted].
I have been using Bert's for 30 years now. We are very please with the work on our vehicles. They are a honest business and have always looked after our vehicle repairs.
Initial Business Response /* (1000, 5, 2014/09/29) */
July 9, 2014 she brought in her 2005 [redacted] with the following complaints: grinding noise in right front
area, A/C system not working - there was a burning smell one week prior and it no longer works and the
right front tire is...
leaking air. Our shop inspected the vehicle and found the following: front brakes 4mm
remaining on the pads with even wear, calipers moving freely and rotors within spec, rear brakes 4-5mm
remaining, calipers moving freely, rotors within spec and emergency brake cables sticking slightly, left
front strut leaking badly and squeaked badly when the suspension was going up and down, A/C
compressor seized and belt burnt, air filter very dirty, power steering fluid very dirty, brake fluid very
dirty, engine oil very dirty, right front tire down to 12 psi and the right front headlight was missing
completely. An estimate was completed and the owner approved the work. No brake work was
recommended except for the brake fluid flush. We started the repairs. Upon removal of the tire for
repair, we noted that there was loose rubber inside which indicates that the tire has been driven on flat
or with low pressure. [redacted] warranty does not cover this type of "road hazard" and has not since
2006; they only cover defects and workmanship. Our shop offers free flat repairs and rotations but does
not replace tires due to under inflation concerns. When we disassembled the front struts we noted that
the upper strut bearings were seized and the stabilizer link rods were seized and had to be broken to
remove. Another call was made to advise of the additional costs. These costs were approved[redacted] We completed the work
and advised that the vehicle was ready for pick up. The work completed was: inspection of vehicle (not
charged for ), front strut replacement complete with strut bearings, air filter replacement, wheel
alignment, serpentine belt replacement for A/C, A/C receiver/drier and compressor replacement, A/C
recharge, power steering fluid flush, brake fluid flush, oil change, sway bar link replacement and one tire
replacement. The vehicle was paid for and picked up. The following day the customer called back to
advise that there was still some noise from the front brake area. We advised her to return the vehicle to
our shop and we would recheck it for her. We took this opportunity to also discuss the fact that the car
we gave her to use when hers was in our shop was returned with dog hair covering the upholstery and
smelt of wet dog. We would have to charge her $100.00 for detailing and we asked her how she wanted
to handle that. She offered to come in and clean it for us. That was the last time we heard from her
until her husband emailed us on August 8, 2014. In his email he states that the squealing from the brake
area was fixed temporarily and now happens intermittently and the A/C works but does not make a
difference in cooling the vehicle. He requested a refund and an apology. We emailed back and
requested that they bring the vehicle back in for us to readdress his concerns. The vehicle was brought
back to us on August 22, 2014 and dropped off until they returned from holidays September 8, 2014.
We rechecked the alignment and made adjustments for the vehicle pulling to the right (at no charge).
We also recheck the brakes and found that the right brake caliper was dragging and keeping the right
side front brake applied slightly even when the brake pedal was not depressed. We recheck the A/C
system and found the temperature drop to be within specs but there was less air flow due to the
amount of dog hair and dirt on the A/C evaporator. We spent another 2.8 hours rechecking the vehicle
at no charge to them. We called to discuss this with them and they refused to discuss it and demanded
their money back then hung up on us. We send a quote to them via email and did not hear back from
them until they returned on September 8, 2014. When they came to our shop to pick up the vehicle
they refused to hear our explanation, [redacted] We would like to note that their vehicle was very difficult to test drive as it
was extremely dirty inside with garbage, partially fully pop cans and dog hair. The mileage of the vehicle
when it was first brought to us was 162620 km and when it was last brought to us was 166261 km. We
feel that we did do our due diligence in addressing their concerns but they refused to work with us, all
they wanted was money. We have pictures of our vehicle and their vehicle as well as the brakes on the
front of the van.
Bert's auto & tires is a great family owned business! They are quick to serve and are very professional while doing it! We got a complete inspection sheet from the tech of future repairs to keep me fully aware of my vehicles current state...What was priority and what could wait a bit. Very informative and kind technicians that I fully trust!
They offer courtesy cars making it convenient for me! Nice waiting room with couches and a free coffee machine as well as a chocolate bar vending machine.
Id recommend this shop to anyone!
I have been a customer of Bert's for just over 40 years and would not take any of my 3 vehicles anywhere else including my diesel truck. In all those years I have not had a bad experience at this auto repair shop. The staff has always been awesome and if your vehicle is going to be in the shop for some time, there is no need to wait around ,as courtesy cars are available. [redacted].
I have been using Bert's for 30 years now. We are very please with the work on our vehicles. They are a honest business and have always looked after our vehicle repairs.
Initial Business Response /* (1000, 5, 2014/09/29) */
July 9, 2014 she brought in her 2005 [redacted] with the following complaints: grinding noise in right front
area, A/C system not working - there was a burning smell one week prior and it no longer works and the
right front tire is...
leaking air. Our shop inspected the vehicle and found the following: front brakes 4mm
remaining on the pads with even wear, calipers moving freely and rotors within spec, rear brakes 4-5mm
remaining, calipers moving freely, rotors within spec and emergency brake cables sticking slightly, left
front strut leaking badly and squeaked badly when the suspension was going up and down, A/C
compressor seized and belt burnt, air filter very dirty, power steering fluid very dirty, brake fluid very
dirty, engine oil very dirty, right front tire down to 12 psi and the right front headlight was missing
completely. An estimate was completed and the owner approved the work. No brake work was
recommended except for the brake fluid flush. We started the repairs. Upon removal of the tire for
repair, we noted that there was loose rubber inside which indicates that the tire has been driven on flat
or with low pressure. [redacted] warranty does not cover this type of "road hazard" and has not since
2006; they only cover defects and workmanship. Our shop offers free flat repairs and rotations but does
not replace tires due to under inflation concerns. When we disassembled the front struts we noted that
the upper strut bearings were seized and the stabilizer link rods were seized and had to be broken to
remove. Another call was made to advise of the additional costs. These costs were approved[redacted] We completed the work
and advised that the vehicle was ready for pick up. The work completed was: inspection of vehicle (not
charged for ), front strut replacement complete with strut bearings, air filter replacement, wheel
alignment, serpentine belt replacement for A/C, A/C receiver/drier and compressor replacement, A/C
recharge, power steering fluid flush, brake fluid flush, oil change, sway bar link replacement and one tire
replacement. The vehicle was paid for and picked up. The following day the customer called back to
advise that there was still some noise from the front brake area. We advised her to return the vehicle to
our shop and we would recheck it for her. We took this opportunity to also discuss the fact that the car
we gave her to use when hers was in our shop was returned with dog hair covering the upholstery and
smelt of wet dog. We would have to charge her $100.00 for detailing and we asked her how she wanted
to handle that. She offered to come in and clean it for us. That was the last time we heard from her
until her husband emailed us on August 8, 2014. In his email he states that the squealing from the brake
area was fixed temporarily and now happens intermittently and the A/C works but does not make a
difference in cooling the vehicle. He requested a refund and an apology. We emailed back and
requested that they bring the vehicle back in for us to readdress his concerns. The vehicle was brought
back to us on August 22, 2014 and dropped off until they returned from holidays September 8, 2014.
We rechecked the alignment and made adjustments for the vehicle pulling to the right (at no charge).
We also recheck the brakes and found that the right brake caliper was dragging and keeping the right
side front brake applied slightly even when the brake pedal was not depressed. We recheck the A/C
system and found the temperature drop to be within specs but there was less air flow due to the
amount of dog hair and dirt on the A/C evaporator. We spent another 2.8 hours rechecking the vehicle
at no charge to them. We called to discuss this with them and they refused to discuss it and demanded
their money back then hung up on us. We send a quote to them via email and did not hear back from
them until they returned on September 8, 2014. When they came to our shop to pick up the vehicle
they refused to hear our explanation, [redacted] We would like to note that their vehicle was very difficult to test drive as it
was extremely dirty inside with garbage, partially fully pop cans and dog hair. The mileage of the vehicle
when it was first brought to us was 162620 km and when it was last brought to us was 166261 km. We
feel that we did do our due diligence in addressing their concerns but they refused to work with us, all
they wanted was money. We have pictures of our vehicle and their vehicle as well as the brakes on the
front of the van.
Bert's auto & tires is a great family owned business! They are quick to serve and are very professional while doing it! We got a complete inspection sheet from the tech of future repairs to keep me fully aware of my vehicles current state...What was priority and what could wait a bit. Very informative and kind technicians that I fully trust!
They offer courtesy cars making it convenient for me! Nice waiting room with couches and a free coffee machine as well as a chocolate bar vending machine.
Id recommend this shop to anyone!
I have been dealing with Bert's for the past 8 years. I have never left unhappy. Well trained technicians and pleasant staff