Bert’s Girls LLC

Purchased a massage chair late November. Did a lot of research and was convinced by Rick that the chair I purchased would be perfect for me. Part of the sale was a free extended warranty and white glove delivery service. The chair was delivered and white glove service took all packaging. The chair makes a loud sound when a valve opens and closes. I called, assuming they would send a service tech to look at it since it's new and under warranty. The company won't send a service rep because they insist it's normal. I have had several people with chairs of their own say it's loud and it's not normal. I have gone to numerous massage chair displays and stores and found no chair that makes a noise like my chair does. The sales rep said my only option is to trade in or return the chair. I found out their marketed easy return policy requires returns to be in original packaging. First of all, the white glove service provided with the purchase took all the packaging. Secondly, is it reasonable for customers to save and keep all the packaging and large boxes just in case it needs to be returned? Requiring original packaging is unreasonable and not a fair business practice, especially when the company's white glove service takes all packaging on delivery. I just wanted someone to look at the chair and fix the noise. The company refuses to send out a service tech for the new chair, and I can't return the chair for a refund to purchase another chair.