Berwyn Kia Reviews (12)
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Berwyn Kia Rating
Address: 7050 W. Ogden Ave., Berwyn, Illinois, United States, 60402-3653
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Address: 7050 W. Ogden Ave., Berwyn, Illinois, United States, 60402-3653
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I have had I'm going check engine issues with my vehicle with the same code popping up all the time. Two months ago I came to *** Kia again with a check engine light on and same code popped up stating it was a knock sensor. all they did was a software update and I was charged for a deductible even though they stated that the knock sensor was bad and that if I would have the issue again it would get taken care of, 2 months later I have the same issue with the same code coming up stating the knock sensor was bad. They said it was going to get replaced but I again had to pay another deductible even though they knew it was already bad the first time I came and it was not taken care of oh, so now I had to pay two deductibles within a two-month time frame For the same issue, then the assistant manager Hector had the nerve to say he never told me it would get taken care of if it persisted again and that there's nothing he can do even after he read his own notes on the system that he entered last time. Very unprofessional and I feel I got ripped off by having to pay another deductible to get my issue resolved when it could have been taken care of the first time.
On March 25 2020 *** Mendoza's vehicle was diagnosed with 89057 miles. The code indicated that the vehicle needed a software update that was not covered by *** Mendoza's extended service contract. The normal charge by *** Kia for Diagnosis not including repairs is $145. In This instance *** Mendoza was simply charged $100. The same price that would be charged if the update was covered under warranty. No charge for the Diagnosis. Also on this visit *** Mendoza was informed that the vehicle may need a knock sensor replacement in the future. *** Mendoza returned on 7/1/2020 with the check engine light on the vehicle. The vehicle returned with 92402 miles on it. After diagnosis it was determined that at this time the knock sensor needed replacement. This replacement was covered under *** Mendoza's extended warranty. *** Mendoza was charged $100 for his deductible. *** Mendoza was not charged a deductible twice. He was charged on his initial visit for the update. An Service not covered under his Service Contract. *** Mendoza was also informed on his visit in March that the Knock sensor may need to be replaced in the future. I have attached a copy of the repair order from the first visit.
Best Regards,
*** Arias
General Manager
*** Kia
708-797-0300
Kia had a recall for Kia Optima and Sportage for issues with knock sensors.
Recall Number
18V907000
Recall Date
12/19/2018
Component
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Summary
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Part should have been fixed due to it was a know issue with these model vehicles yet are we still charged to service my vehicle then use the extended warranty but should not have been it because all this was from a recall that was not researched by the dealer.. I have just found this info in a Kia website. So now after finding this out I feel I should have not had to pay for anything because of the recall on this.
Complaint: 14516373
I am rejecting this response because:
Sincerely,
*** Mendoza
The recall stated by the customer is not related to the update performed at the charge of $100. This was an agreeable term at the time by the customer. Though we do not believe we were in the wrong and were acting in good faith, we will issue a $100 check to the customer.
Best Regards,
*** Arias
General Manager
*** Kia
708-797-0300
To whom it may concern,
We purchased our Kia Sorento in January 2019. When we purchased this vehicle their were many things we noticed and pointed out to the salesman and he had an excuse for everything. We did have the option to back out but we chose to move forward with the sale. He assured us the vehicle was NOT IN AN ACCIDENT, he even showed us the carfax report.. As time went on their was many more noticeable issues. The passenger doesn't properly latch shut. The Driver side mirrior is from a different vehicle that has the driver side alert if someone comes to close to you.The front passenger side inner tire well plastic rubs on the wheel. The transmission has been in kia shop 3 different times and they continue to say it is from the battery. Our car is not running properly as before and its getting worse. We called and th ey told us it is just fine. They are playing games with us and I'm done.I have always loved my kia vehicles but this sale was a total scam and my car is not running smooth at all. I need someone to correct and fix these issues once and for all.
Mr. Dorey,
It is unfortunate to hear you are having issues with your vehicle. I would be happy to assist in any way possible. I pulled your file and I have attached the original CarFax report from the date of purchase. In addition I attached a copy of the repair order when we completed our used vehicle inspection. You purchased the vehicle as a Certified Pre Owned. And the repair order indicates that inspection as well. However, I do not have any records of any other visits to our facility. I spoke with all of my management and no one has any record or recollection of any issues that were presented here at Berwyn Kia where you purchased the vehicle. In regards to the possible accident, we use Carfax as a source at the time of sale for any claims made about the history of a vehicle. If you feel there is an issue you may contact Carfax directly. Carfax will be able to provide any details about assistance if the information on the report was incorrect. They can be reached at 703-218-2853. If you would like to visit my facility to address any of the other issues such as the door latch, inner tire plastic etc. Please contact me directly at 1-708-797-0300.
Best Regards,
Mike
This business is very unprofessional how they handle customers. They are rude and negligent. I was scheduled to come see a car that was never there. Their online sales associate, Tavia, told me she would be available to show me the car and was gone when I arrived. This was a huge waste of time for me. Upon calling the business to complain and/or seek rectification I was told there was nothing they could do by the Manager Vince M. who was extremely rude and dismissive of my complaint. He also stated that he didn’t care if this complaint went to the Revdex.com and told me to “go right ahead” with my complaint. This business seems extremely shady and needs to be investigated for illegal business practices. They tried to force me to purchase another vehicle after I repeatedly stated which vehicle I came for and already received a loan for. They also tried to cover up the fact that they knew well ahead of time that the specific car I came for was not there. Then they, under false pretenses, said they would go get it from another location all the while knowing that the car had already been sold. This is no way to treat a consumer when purchasing a product from a merchant and I’m sure I’m not the only person who has had this horrific experience with Berwyn Kia. I will never step foot on any lot of theirs again!
Ms.,
We are a dealer group with multiple locations. We list all vehicles on our website available within the group. Unfortunately in this instance the vehicle you scheduled your appointment to view was not located at our store. This lead to some miscommunication among employees on the availability of this particular vehicle. It is not our policy to set appointments on vehicles that are not available. I apologize for the inconvenience this caused. I can do my best to find a similar vehicle at a similar price point.
Best,
Mike ***
708-797-0300
Do not buy from this dealership. They give false info to get you in the door and then try to scam you!!!
I was given a quote for a KIA Optima EX premium. And I confirmed with the sales rep (Tavia ***) multiple times back and fourth through emails (which I still have as proof) if that is the correct price that the car is being offered for. She checked with her manager and confirmed.
When I arrived at the dealership and sat down to crunch the numbers with the sales rep (Oraya ***). They weren't giving me that quoted price, on top they were going to charge me $276.00 just to transfer plates!! When I showed the qouted email to the sales Oraya, she stated " if that's the quote you were given then we will have to honor it but I have to check with my manager". I also requested for the car to be in black and since they didnt have it in stock, they had to locate and order it. I asked if there is an extra charge for that, Oraya assured me there is no extra charge.
The manager (Mike ***) came and stated since they have to order it from another place he cant honor that price because it costs extra. I told Mike I just confirmed with Oraya and she assured me there is no extra charge. He rudely dismissed her and said " you're dealing with me now, not her, forget about her" followed by, he cant give me that price because "it's too good of a deal". When I showed Mike the quoted email, he completely dismissed it, taking no responsibility for it or acknowledging it. He was extremely unapologetic and rude not only to my wife, I and my friend, but also to his own employee Oraya " you're not dealing with her anymore, you're dealing with me, forget about her". Mike Kept going in circles and avoiding to answer questions regarding the quoted price. He just kept trying to push the sale. As we got up to leave extemeley in shock, infuriated and frustrated of how we were being cheated, and being played, he started asking "meet me half way".
Our whole day, time, and money was wasted coming to this dealership. A person like Mike ***, extremely rude and toxic, should not be allowed to work at dealerships. He is the type of person that gives bad rep to the dealerships that people end up being scammed, fooled and taken advantage of.
I had a crankshaft repaired may 2018. It was a big deal because things like this don’t break. But now it’s broken again and the company doesn’t want to take responsibility to fix it. Looked on line and noticed there was a class law suit regarding this vehicle and year for the same issue. I’m a single disabled retired military mom. This is my transportation and Kia is throwing me to the gutter for something that’s not my fault.
The last recorded visit to our service facility was 05/15/2018. This was One year and Eight months ago. At this time your vehicle had 158410 miles documented on the odometer. Unfortunately, it is not longer under warranty with the manufacturer due to time and mileage. This is how I can help, please call Kia Motors America consumer affairs at 1800-333-4542 to document your issue with the manufacturer. Upon speaking to them, they may direct you towards a Kia Dealer. If so, please bring the vehicle to us and I can assure you we will work with Kia to the best of our ability to come to a resolution.
Best Regards,
Mike ***
General Manager
Berwyn Kia
708-797-0300
From: [redacted] Sent: Friday, December 09, 3:PM To: Esther Beltran < [redacted] @chicago.Revdex.com.org> Subject: Re: Revdex.com complaint # [redacted] [redacted] , the refund was processed November 17, The $was credited to her Visa account Thank you [redacted] ***
On 9/5/19 I purchased a Kia Sorento. We had agreed that the premium would be $526.00 monthly. When the retail installment contract was being completed, I added the Gap ($895.00) and NSO Titanium coverage ($1295.) This brought the premium up to $578.00. After leaving, I realized that the premium was going to be too high, and I went back on Tuesday, 9/10/19. I asked to have these two additional items cancelled. Per contract, I had 30 days to cancel with a full refund. Although I was able to cancel, I was told that the refund would be sent to Kia Motor Finance, and it would be applied to the principle. I was told that installment contract had already been received by the finance company and could not be changed. When I got home, I called the finance company, and they told me I should go back to the dealer about having the contract changed. I am asking that the contract be done over to reflect only what I purchased so that I can reduce my monthly premium. Based on the items that were added, it brought my premium up to $578.00 a monthly. The contract which was signed has these extra items listed when determining what my monthly premium is going to be. Since I don't have these any longer, and they were cancelled immediately, I am asking that the contract be redone. I want the premium at $526.00 per month, which is what I was promised.
Mike ***, Berwyn Kia's General manager is contacting the customer and will cancel the contract. It will be the way the customer requests.
Roger
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Thelma
So I take it to Berwyn Kia trusting them to repair the problem. So after I pay almost $1800.00 for the repair. I start it up.... its doing the same thing with the same noise. Then they tell me its something completely different now they want another $1300.00 to repair. After arguing with them for a few days they say to make it more affordable for me they offer me after market parts. The problem is either they did the job wrong parts were bad I think they know they screwed up trying to cover there mistake and trying to make me pay for it. Two other mechanic friends saying the same they didn't fix it correctly or misdiagnosed and repaired the wrong thing. I recommend everyone steer clear of this dealership!!!
I had a wonderful experience at Berwyn Kia Service!! The gentleman who was at service on 03/09/has fantastic customer serviceAll service department should have people like this!! There are not enough words to explain the amount of professionalism this individual has
From: *** *** Sent: Friday, December 09, 3:PMTo: Esther Beltran
Subject: Re: Revdex.com complaint #*** ** *** *** ***, the refund was processed November 17, The $was credited to her Visa accountThank you *** ***
From: [redacted] Sent: Friday, December 09, 2016 3:43 PM To: Esther Beltran Subject: Re: Revdex.com complaint #[redacted] [redacted], the refund was processed November 17, 2016 The $500.00 was credited to her Visa account....
Thank you [redacted]
Jim [redacted] of Berwyn Kia
Berwyn illionis was professional
Attentive and answered my questions!
I will definitely go to Jim [redacted] when I purchase my auto!