Revdex.com:At this time, I have not been contacted by Bes'Dam Soup regarding complaint ID [redacted] I did receive a refund, but ONLY because I contested the charge via my bank The company does not respond well to complaints They tend to ignore you and give you 'their' easiest way out of a refund, which was to contest the charge According to my bank, had I waited another three weeks, I would not have been within the time limit to contest thisSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is satisfactory to me I would like it noted that the business did not resolve this dispute, but instead offered a series of excuses Failed to return calls or respond timely They were good at promises but didn't once deliver as promised I have disputed this with my credit card company and THEY are helping me to resolve with the merchant Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Bes'Dam Soup regarding complaint ID *** I did receive a refund, but ONLY because I contested the charge via my bank The company does not respond well to complaints
They tend to ignore you and give you 'their' easiest way out of a refund, which was to contest the charge According to my bank, had I waited another three weeks, I would not have been within the time limit to contest this. Sincerely,*** ***
Gift Certificate for Soup of the Month was placed on 12/*/Customer called to redeem it in early January
We had sold 4x's as many as these as the previous year and were inundated with customers
redeeming them all in January
Because of this, we had a challenge communicating with this complaint as well as a few others who had been quite patient with us
Finally, this customer requested a refundI agreed and offered to send something to her gift recipient anyway with our complimentsI processed the refund that day, and although we were still extremely busy sent out the complimentary food with a week or twoWe had not realized that the refund did not properly process to her cardAfter the complimentary food was shipped, the customer refused it, and left me a message that she did not recieve the promised refundNow that I was aware that she did not receive the credit to her card, I suggested at this point that she simply dispute it to ensure she get the refundI assured her that I would not contest itI was contacted by her credit card company within a day or so be email, and agreed to the refund
The refund was withdrawn from my bank on February **, To my knowledge, this was resolved at that point
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is satisfactory to me. I would like it noted that the business did not resolve this dispute, but instead offered a series of excuses. Failed to return calls or respond timely. They were good at promises but didn't once deliver as promised. I have disputed this with my credit card company and THEY are helping me to resolve with the merchant.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I finally received my refund, so I am satisfied Thank
you
Sincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:After receiving the initial shipment we were promised we have not been able to get back in touch with the company to place the next month's order. The *** gave me his cell phone number for future orders but he does not answer and the mailbox is fullWe have tried the office number and it appears disconnected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Bes'Dam Soup regarding complaint ID [redacted] I did receive a refund, but ONLY because I contested the charge via my bank The company does not respond well to complaints They tend to ignore you and give you 'their' easiest way out of a refund, which was to contest the charge According to my bank, had I waited another three weeks, I would not have been within the time limit to contest thisSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is satisfactory to me I would like it noted that the business did not resolve this dispute, but instead offered a series of excuses Failed to return calls or respond timely They were good at promises but didn't once deliver as promised I have disputed this with my credit card company and THEY are helping me to resolve with the merchant Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I processed the refund during the past week, and emailed the customer that it was processedI will research and confirm that she received the refund
Revdex.com:At this time, I have not been contacted by Bes'Dam Soup regarding complaint ID *** I did receive a refund, but ONLY because I contested the charge via my bank The company does not respond well to complaints
They tend to ignore you and give you 'their' easiest way out of a refund, which was to contest the charge According to my bank, had I waited another three weeks, I would not have been within the time limit to contest this. Sincerely,*** ***
Gift Certificate for Soup of the Month was placed on 12/*/Customer called to redeem it in early January
We had sold 4x's as many as these as the previous year and were inundated with customers
redeeming them all in January
Because of this, we had a challenge communicating with this complaint as well as a few others who had been quite patient with us
Finally, this customer requested a refundI agreed and offered to send something to her gift recipient anyway with our complimentsI processed the refund that day, and although we were still extremely busy sent out the complimentary food with a week or twoWe had not realized that the refund did not properly process to her cardAfter the complimentary food was shipped, the customer refused it, and left me a message that she did not recieve the promised refundNow that I was aware that she did not receive the credit to her card, I suggested at this point that she simply dispute it to ensure she get the refundI assured her that I would not contest itI was contacted by her credit card company within a day or so be email, and agreed to the refund
The refund was withdrawn from my bank on February **, To my knowledge, this was resolved at that point
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is satisfactory to me. I would like it noted that the business did not resolve this dispute, but instead offered a series of excuses. Failed to return calls or respond timely. They were good at promises but didn't once deliver as promised. I have disputed this with my credit card company and THEY are helping me to resolve with the merchant.
Sincerely,
*** ***
We spoke to the customer this morning. He disputed the amount with *** We will not contest the dispute and have cancelled his order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I finally received my refund, so I am satisfied Thank
you
Sincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:After receiving the initial shipment we were promised we have not been able to get back in touch with the company to place the next month's order. The *** gave me his cell phone number for future orders but he does not answer and the mailbox is fullWe have tried the office number and it appears disconnected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***