Beshear Reaches $150,Settlement with Paducah-based Propane Business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]

Customer reported a leak in and, as customer acknowledges, Midway responded and fixed leak Credits for loss of gas are not given due to the inability to determine exactly when a leak occurred and how much propane may have been lost This policy is stated in the tank rental agreement Midway has no other record of Customer reporting another leak The tank was picked up in due to customer not meeting agreed upon usage requirements The balance due on account is for charges which were contained in the tank rental agreement and which were assessed after tank was picked up Customer has been sent monthly statements to the address listed on the tank rental agreement Midway has also attempted to call customer about balance due but was not able to leave a message Customer owes balance and it needs to be paid

The nationwide propane shortage which occurred during the winter of 2013-affected Gasper River's delivery times Because of that, waivers were granted to customers requesting one so that other providers could put propane in Gasper's tanks Customer had an order pending but cancelled that order on February 4, and switched propane providers The customer was advised in December when he requested tank be picked up that due to weather it may be a while before the tank would be picked up The wet spring further delayed the pick up of the tank Due to the delays in making deliveries caused by the shortage, Gasper River is willing to waive the minimum usage fee That fee has been removed and the account now has a zero balance Gasper River regrets the delivery delays during that winter but the delays were due to circumstances beyond Gasper River's control

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We did not sign a contract promising to purchase gallons of propane per yearThe account under our name had a ZERO balance in April of This company has chosen to charge our account for unused propane AFTER we stopped being a customerIt is CHARGEThey stated in the first response to Revdex.com, AFTER billing us for unpaid tank rent, that we in fact, did not owe any unpaid tank rentThey wrongly billed usThey were WRONG thenThey are WRONG NOWWe absolutely DO NOT owe [redacted] Propane one single pennyWe should be receiving a $balance billing statement and an apology from themHow dare a "reputable" business conduct themselves in this manner??? We will make sure every person we have access to through social media will see every single Revdex.com complaint, including ours, from now until next spring, especially while propane sales are at their peakWe don't want anyone that we are acquainted with, nor their family or friends, to get sucked into a situation like thisIt is wrong for a company to maintain misinformation as truthAnd then adding late fees and interest fees to that misinformation is even more disturbing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Received the $owed today Thank you for your help

The 5th year of rent has been removed as customer left employment in Customer has been give credit for propane remaining in tank when picked up Despite being an employee, customer was still subject to purchasing agreed upon minimum amount of propane and has been charged the fee set forth in the rental agreement for not meeting that amount Account currently has a credit of $and a refund check will be sent to local plant and customer will be notified to come in to pick check up and sign an acknowledgement of receipt

Customer is incorrect, the rental agreement says nothing about the rental amount being for the first year only All adjustments due account have been made and no further adjustments will be made Balance due needs to be paid to avoid further collection action

Our delivery window of 7-business days has been extended recently due to high order volume Delivery was made on February 7, We regret that it took longer than to make customer's delivery

As indicated in the original response, the lid is made for the type of multi-valve that is on the tank and is the only type of lid that will work with that valve We are checking to see if we have another tank that we can obtain to replace the tank in question However, there is no guarantee we will be able to locate a replacement tank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The person that purchased the property did pay the account I still think that this company didn't do us right As it took them years to send a statement of any king The tank had 80% showing on the gauge and they paid less than any purchase price of gas around for less gallons than calculated in the tank I still think that they didn't treat us fairly Called home office several times and only received telephone call in return I would like for them to pay back at least part of what was paid or all it to satisfy us Regards, [redacted]

As indicated in original response, payment was made [redacted] [redacted] are applied to accounts the day after being made Customer has paid balance due and we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***

We sincerely regret the delay in installing customer's tank A refund check is being sent by overnight courier to customer today

I've received yet another bill on August 4, for $Issue not resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI received an e-mail from [redacted] propane indicating they will replace my refurbished tank with a new tank and transfer the existing propane to the new tank for a total cost to me of $ I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe amount that shows due originally on the invoice is not the amount that was on the first bill we received After I talked to someone at the main office and was told "yes, the bill is correct" that I was not getting a refund, but in fact did owe per their records The fees for all he pick up and pumpout and min annual consumption are outrageous There is no date on the contract that my father-in-law supposedly signed After my husband talked to someone at one of the offices, we did receive a bill that showed a zero amount due We were satisfied with that, but then again received another bill in a different amount We will not be paying this bill.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I do not agree with this response because upon visiting the business in person we found out that office personnel had quit, orders were not placed, drivers did recieve ordersWe decided to go with another conpany upon hearing thisThank you Regards, [redacted] ***

The charges which have been applied to the account are set forth in the tank rental agreement customer entered in June As such, we dispute customer's claim that we are misleading

Customer was advised when she applied to become a customer that tank set could be delayed due to wet weather Tank was set on January 31,

The five rental charges are for annual rent not monthly rent and are for the past five years customer rented tank Customer was only charged $for tank pickup but the version of the tank rental agreement customer had only called for a $fee so $will be credited to the account The tank rental agreement does not address pricing of propane and the additional per gallon price paid by rental customers is for maintenance of the equipment rented, not for rent