Bessemer Tire & Automotive

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ It's unfortunate that Ms [redacted] was dissatisfied with our recommendation of replacing sixteen wheel nuts on her vehicleOur suggestion was made only in the interest of her safetyShe was shown the wear of the parts in question and agreed to the installationBessemer Tire did not charge full price for the parts and no labor was charged for the installationBessemer Tire has not been in business since by attempting to mislead customers and installing unneeded parts The original lug nuts were returned to Ms***If she should decide to have these lug nuts reinstalled at some other establishment with no cost to Bessemer Tire, and returns the new lug nuts that we installed to Bessemer Tire, we will refund the purchase price and sales tax she paidPlease be aware that in the interest of safety, we do not recommend reinstalling the original lug nuts which we consider to be unsafe, and we will not be responsible for any problems connected with the procedure Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response since I have shown the lug nuts taken off my tires to at least different men and they ALL say there is NOTHING wrong with themWhen I asked each of them had they ever had lug nuts replaced at one time their response has been, "No"However, since the owners feel they are so right, I will not bother them again....however, I know quite a few more people that won't eitherOne man even said they probably got a good deal on lug nuts and wanted to sell themI truly believe that since they had a lot full of cars to be worked on, they were not making any money rotating my tires for freeI hope you can sleep well with the decision you madeI can