Bessi Hair Braiding

Dear Representative,On June 25th 2015, Miss [redacted] brought in her daughter for braidingWhen she showed a picture of thestyle she wanted for her daughter (Havana Twist), we told her by the texture of her daughter's hair anddue to the fact that the hair is damaged around the edge, we would not be able to do the initial styleAftermany suggestions, she agreed on a different style: an average twist size that would better suite herdaughter's hair and we provided the hair since she had not brought her ownShe also agreed on the priceof $She was content with the sample of the size we did and gave her okIn our policy, we collectthe payment before we provide servicesHowever, to show our appreciation for using our service for thefirst time we did notAfter the hair braiding was complete we asked her if that's what she wanted, sheanswered "yes".Later that day, she called and stated that, one (1) braid unraveled and we told her to come in thefollowing day to get it fixedWhen they came in we noticed there were more than one, as we lookedcloser we could tell that the hair had been purposely unraveledWe fixed the hair and advised herdaughter to keep the hair out of waterOn July 1st 2015, she called again and voiced her concern about the fact that we used our own hairfor the braiding and she'd rather have the Havana twist done, even though she gave her consent for thestyle we performed for her daughterWe agreed to: -undo the current hair for free[regular price to undo the hair is $40.00)-do the style she insisted on having, for 50% off the original price if she provides her ownhair since we don't carry the brand she claimed she wanted (both hairs are synthetic butdifferent brand)-and scheduled her for July 11thOn July 8th 2015, around 2:30pm, Miss [redacted] walked in the salon without calling and stated she wanteda refundShe started to verbally abuse the staff in front of other customers in the salonShe was veryagitated and very loud for about 15minutesThe staff have been instructed not to engage any agitatedcustomer and call if they feel threatenIn our policy we do not refund, all sales are finale, however wedo have a days window to fix for free any hair fallout, which is commonShe even addressed the staffin discriminatory manner because they have spoken French in front of her (she had mistaken the Frenchas African native language)We apologize for any misunderstanding during her experience and we will be more than happy towork on our relationship with her and braid her daughter with any type of hair she will provide

Hello ***, here is the picture you have requested(Refund/retouch policy)

Dear Representative,On June 25th 2015, Miss * brought in her daughter for braidingWhen she showed a picture of thestyle she wanted for her daughter (Havana Twist), we told her by the texture of her daughter's hair anddue to the fact that the hair is damaged around the edge, we would not be able to
do the initial styleAftermany suggestions, she agreed on a different style: an average twist size that would better suite herdaughter's hair and we provided the hair since she had not brought her ownShe also agreed on the priceof $She was content with the sample of the size we did and gave her okIn our policy, we collectthe payment before we provide servicesHowever, to show our appreciation for using our service for thefirst time we did notAfter the hair braiding was complete we asked her if that's what she wanted, sheanswered "yes".Later that day, she called and stated that, one (1) braid unraveled and we told her to come in thefollowing day to get it fixedWhen they came in we noticed there were more than one, as we lookedcloser we could tell that the hair had been purposely unraveledWe fixed the hair and advised herdaughter to keep the hair out of water.On July 1st 2015, she called again and voiced her concern about the fact that we used our own hairfor the braiding and she'd rather have the Havana twist done, even though she gave her consent for thestyle we performed for her daughterWe agreed to:-undo the current hair for free[regular price to undo the hair is $40.00)-do the style she insisted on having, for 50% off the original price if she provides her ownhair since we don't carry the brand she claimed she wanted (both hairs are synthetic butdifferent brand)-and scheduled her for July 11th.On July 8th 2015, around 2:30pm, Miss * walked in the salon without calling and stated she wanteda refundShe started to verbally abuse the staff in front of other customers in the salonShe was veryagitated and very loud for about 15minutesThe staff have been instructed not to engage any agitatedcustomer and call if they feel threatenIn our policy we do not refund, all sales are finale, however wedo have a days window to fix for free any hair fallout, which is commonShe even addressed the staffin discriminatory manner because they have spoken French in front of her (she had mistaken the Frenchas African native language).We apologize for any misunderstanding during her experience and we will be more than happy towork on our relationship with her and braid her daughter with any type of hair she will provide

Hello [redacted], here is the picture you have requested. (Refund/retouch policy)

Dear Representative,On June 25th 2015, Miss * brought in her daughter for braiding. When she showed a picture of thestyle she wanted for her daughter (Havana Twist), we told her by the texture of her daughter's hair anddue to the fact that the hair is damaged around the edge, we would...

not be able to do the initial style. Aftermany suggestions, she agreed on a different style: an average twist size that would better suite herdaughter's hair and we provided the hair since she had not brought her own. She also agreed on the priceof $180.00. She was content with the sample of the size we did and gave her ok. In our policy, we collectthe payment before we provide services. However, to show our appreciation for using our service for thefirst time we did not. After the hair braiding was complete we asked her if that's what she wanted, sheanswered "yes".Later that day, she called and stated that, one (1) braid unraveled and we told her to come in thefollowing day to get it fixed. When they came in we noticed there were more than one, as we lookedcloser we could tell that the hair had been purposely unraveled. We fixed the hair and advised herdaughter to keep the hair out of water.
On July 1st 2015, she called again and voiced her concern about the fact that we used our own hairfor the braiding and she'd rather have the Havana twist done, even though she gave her consent for thestyle we performed for her daughter. We agreed to:
-undo the current hair for free. [regular price to undo the hair is $40.00)-do the style she insisted on having, for 50% off the original price if she provides her ownhair since we don't carry the brand she claimed she wanted (both hairs are synthetic butdifferent brand)-and scheduled her for July 11th.
On July 8th 2015, around 2:30pm, Miss * walked in the salon without calling and stated she wanteda refund. She started to verbally abuse the staff in front of other customers in the salon. She was veryagitated and very loud for about 15minutes. The staff have been instructed not to engage any agitatedcustomer and call 911 if they feel threaten. In our policy we do not refund, all sales are finale, however wedo have a 10 days window to fix for free any hair fallout, which is common. She even addressed the staffin discriminatory manner because they have spoken French in front of her (she had mistaken the Frenchas African native language).
We apologize for any misunderstanding during her experience and we will be more than happy towork on our relationship with her and braid her daughter with any type of hair she will provide.