Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am the end customer of the engine and owner of the vehicleWe (Myself and Vendor) were told and under the believe that my warranty would be honored even if I was unable to reach [redacted] .But with that said I hope your current and future customers receive better customer service than I have with your stance that I am not your customer Regards, [redacted]
To whom this may concern: I have repeatedly tried to return Mr [redacted] 's call over the past few weeks, as I just did and went to voice mailMr [redacted] actually just called me back and gave me the shops name and numberFor some reason we never received the bill that his garage said they sentI called the garage and paid the bill in full as of 07/09/3: Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Thank you for your response and I would like to note the following: Several inspections/diagnosis have been done by both USAA and Glenn Automall Infiniti determining an internal engine issue which has caused several damages/parts to fail and is presently knocking which is noted by the dealership(USAA statement attached) All external components were either transferred or replaced to ensure compliance with Bessler Autoparts warranty( [redacted] installer on cc) Several fluids including engine oil dispensed from the vehicle during the events that led to the car having to be towed(See attached picture) In order to conduct a through inspection, oil has to be present in the engine to provide a more clear diagnosis in which the internal engine issue was/is apparent(Dealership statement attached and cc'd) Furthermore, I have every record that shows the proper care and use as an owner including my most recent oil changes and top offsAs a customer I feel that Bessler Autoparts is completely out of line with their accusations and pompous assumptions to avoid even the possibility of being responsibleBut yet have not taken any actions to conduct their own inspection/diagnosis, adequately contact the customer, and seek further clarification on inspections done by USAA and InfinitiInstead, Bessler Autoparts quick response to Revdex.com has done the following: Provided invalid excuses as if the core issue is an external problem Insinuated that the engine was installed improperly by [redacted] Discredited all inspections done by customers dealership and particularly the customers insurance company which included both internal and external assessmentsFalsely accusing customer of improperly misusing vehicle causing the vehicle to overheat and engine fluids to dispense from the vehicle To have this be the response from Bessler Autoparts really shows their interest in resolving a matter by placing blame instead of choosing efforts that can be seen as due diligence and good customer service Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am the end customer of the engine and owner of the vehicleWe (Myself and Vendor) were told and under the believe that my warranty would be honored even if I was unable to reach [redacted] .But with that said I hope your current and future customers receive better customer service than I have with your stance that I am not your customer Regards, [redacted]
To whom this may concern: I have repeatedly tried to return Mr [redacted] 's call over the past few weeks, as I just did and went to voice mailMr [redacted] actually just called me back and gave me the shops name and numberFor some reason we never received the bill that his garage said they sentI called the garage and paid the bill in full as of 07/09/3: Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Thank you for your response and I would like to note the following: Several inspections/diagnosis have been done by both USAA and Glenn Automall Infiniti determining an internal engine issue which has caused several damages/parts to fail and is presently knocking which is noted by the dealership(USAA statement attached) All external components were either transferred or replaced to ensure compliance with Bessler Autoparts warranty( [redacted] installer on cc) Several fluids including engine oil dispensed from the vehicle during the events that led to the car having to be towed(See attached picture) In order to conduct a through inspection, oil has to be present in the engine to provide a more clear diagnosis in which the internal engine issue was/is apparent(Dealership statement attached and cc'd) Furthermore, I have every record that shows the proper care and use as an owner including my most recent oil changes and top offsAs a customer I feel that Bessler Autoparts is completely out of line with their accusations and pompous assumptions to avoid even the possibility of being responsibleBut yet have not taken any actions to conduct their own inspection/diagnosis, adequately contact the customer, and seek further clarification on inspections done by USAA and InfinitiInstead, Bessler Autoparts quick response to Revdex.com has done the following: Provided invalid excuses as if the core issue is an external problem Insinuated that the engine was installed improperly by [redacted] Discredited all inspections done by customers dealership and particularly the customers insurance company which included both internal and external assessmentsFalsely accusing customer of improperly misusing vehicle causing the vehicle to overheat and engine fluids to dispense from the vehicle To have this be the response from Bessler Autoparts really shows their interest in resolving a matter by placing blame instead of choosing efforts that can be seen as due diligence and good customer service Regards, [redacted]