Best Auto Brokers

From: [redacted] Sent: Thursday, April 21, 3:PM To: Stephanie Sudduth Subject: complaint# [redacted] ? [redacted] Dispute Resolution Specialist Revdex.com Re; [redacted] ? ? ? ? ? ? Dear Stephanie, Best Auto Brokers did sell Mr [redacted] a Cadillac on January 27, We did promise Mr [redacted] a navigation disc, we have now located oneThe navigation disc has been sent to him by Fed Ex today, tracking # [redacted] We apologize for the delay, it took longer than we thought because of the vehicle being over years oldAs far as? Mr.? [redacted] 's concerns about his power steering pump, we had the power steering pump replaced by our mechanic on 12/21/as well as the A/C service and leak test performed which it passed and he replaced the rear sway linxAfter Mr [redacted] contacted our salesman,? our mechanic did call Mr [redacted] on 2/24/and Mr [redacted] stated he and his vehicle were in Pueblo and asked to be contacted laterOn 2/25/our mechanic contacted Mr [redacted] and Mr [redacted] stated "? I'll get it dropped off tomorrow and ? will you text me the address and directions" Our mechanic did text him the information he requestedOn 2/29/Mr [redacted] 's vehicle still hadn't arrived at our mechanic's shop, our mechanic? called Mr [redacted] with his concerns and had no response, our mechanic also tried texting Mr [redacted] and also no responseWe are sorry Mr [redacted] is experiencing trouble with his Cadillac, we sell all of our vehicles in good faith "as-is"Mr [redacted] was made fully aware the vehicle he was purchasing was "as-is", he signed and initialed all the legal documentation acknowledging the factWe have sent Mr [redacted] the navigation disc as promised in the saleMr [redacted] is still welcome to contact our mechanic to see if there might be a possible warranty? the power steering pumpWe feel we are under no further obligation or responsibility to Mr [redacted] Sincerely Best Auto Brokers

Mr [redacted] did purchased a [redacted] with miles from Best Auto Broker on December 12, At the time of purchase he signed and initialed all the sale documents stating the vehicle is sold as is and carries no warrantyWe had the vehicle inspected by Leadfoot Garage, the mechanic we use for our vehicles, November 13,before we put the vehicle on saleAt that time the mechanic replaced the front sway bar link and change the oil and filter, everything else checked out goodWe buy our vehicles in good faith and sell in good faith as with all used cars you take the chance of something going wrong, It is unfortunate Mr [redacted] had an electrical issue with his car after he purchasedWe did offer to save him some money by arranging with our mechanic to do the work at our reduced ratesAs Mr [redacted] is aware the [redacted] was sold as is, so we will not participate financialy in the repair of his vehicle

Mr *** did purchased a *** * with miles from Best Auto Broker on December 12, At the time of purchase he signed and initialed all the sale documents stating the vehicle is sold as is and carries no warrantyWe had the vehicle inspected by Leadfoot Garage, the
mechanic we use for our vehicles, November 13,before we put the vehicle on saleAt that time the mechanic replaced the front sway bar link and change the oil and filter, everything else checked out goodWe buy our vehicles in good faith and sell in good faith as with all used cars you take the chance of something going wrong, It is unfortunate Mr *** had an electrical issue with his car after he purchasedWe did offer to save him some money by arranging with our mechanic to do the work at our reduced ratesAs Mr *** is aware the *** * was sold as is, so we will not participate financialy in the repair of his vehicle

Complaint: ***
I am rejecting this response because:As stated in my original complaint best auto brokers went into a verbal contract when they stated that if there were any problems to contact them and they would work with me to get it fixedGiving me access to their mechanic is no help they refused to listen to what my mechanic said even after telling them the problem they told me to take the vehicle to their mechanic and they would work with meOnce their mechanic looked at it they then refused to do anything furtherIf they had no intention of paying part or all of the repair they should not tell customers to contact them if there is an issue.
Sincerely,
*** ***

As we stated in our response to Mr***'s complaint, we feel it was unfortunate that Mr*** had a problem with his vehicleThe vehicle was sold in good faith, Mr*** signed and initialed all the documents selling the used vehicle "as is" and no verbal promises were madeWe have no further comments or action on this matterAs it will become a "a he said they said matter" and a waste of everyone's time

As we stated in our response to Mr***'s complaint, we feel it was unfortunate that Mr*** had a problem with his vehicleThe vehicle was sold in good faith, Mr*** signed and initialed all the documents selling the used vehicle "as is" and no verbal promises were madeWe have no further comments or action on this matterAs it will become a "a he said they said matter" and a waste of everyone's time

From: *** *** Sent: Thursday, April 21, 3:PM To: Stephanie Sudduth Subject: complaint#*** *** *** Dispute Resolution Specialist Revdex.com Re; *** * *** Dear Stephanie, Best Auto
Brokers did sell Mr*** a Cadillac on January 27, We did promise Mr*** a navigation disc, we have now located oneThe navigation disc has been sent to him by Fed Ex today, tracking #***We apologize for the delay, it took longer than we thought because of the vehicle being over years oldAs far as Mr. ***'s concerns about his power steering pump, we had the power steering pump replaced by our mechanic on 12/21/as well as the A/C service and leak test performed which it passed and he replaced the rear sway linxAfter Mr*** contacted our salesman, our mechanic did call Mr*** on 2/24/and Mr*** stated he and his vehicle were in Pueblo and asked to be contacted laterOn 2/25/our mechanic contacted Mr*** and Mr*** stated " I'll get it dropped off tomorrow and will you text me the address and directions" Our mechanic did text him the information he requestedOn 2/29/Mr***'s vehicle still hadn't arrived at our mechanic's shop, our mechanic called Mr*** with his concerns and had no response, our mechanic also tried texting Mr*** and also no responseWe are sorry Mr*** is experiencing trouble with his Cadillac, we sell all of our vehicles in good faith "as-is"Mr*** was made fully aware the vehicle he was purchasing was "as-is", he signed and initialed all the legal documentation acknowledging the factWe have sent Mr*** the navigation disc as promised in the saleMr*** is still welcome to contact our mechanic to see if there might be a possible warranty the power steering pumpWe feel we are under no further obligation or responsibility to Mr*** Sincerely Best Auto Brokers

Complaint: [redacted]
I am rejecting this response because:As stated in my original complaint best auto brokers went into a verbal contract when they stated that if there were any problems to contact them and they would work with me to get it fixed. Giving me access to their mechanic is no help they refused to listen to what my mechanic said even after telling them the problem they told me to take the vehicle to their mechanic and they would work with me. Once their mechanic looked at it they then refused to do anything further. If they had no intention of paying part or all of the repair they should not tell customers to contact them if there is an issue. 
Sincerely,
[redacted]

From: [redacted] Sent: Thursday, April 21, 2016 3:25 PM To: Stephanie Sudduth Subject: complaint#[redacted]   [redacted] Dispute Resolution Specialist Revdex.com Re; [redacted] [redacted]        Dear Stephanie, Best Auto...

Brokers did sell Mr. [redacted] a 2005 Cadillac on January 27, 2016. We did promise Mr. [redacted] a navigation disc, we have now located one. The navigation disc has been sent to him by Fed Ex today, tracking #[redacted]. We apologize for the delay, it took longer than we thought because of the vehicle being over 10 years old. As far as Mr. [redacted]'s concerns about his power steering pump, we had the power steering pump replaced by our mechanic on 12/21/15 as well as the A/C service and leak test performed which it passed and he replaced the rear sway linx. After Mr. [redacted] contacted our salesman, our mechanic did call Mr. [redacted] on 2/24/16 and Mr. [redacted] stated he and his vehicle were in Pueblo and asked to be contacted later. On 2/25/16 our mechanic contacted Mr. [redacted] and Mr. [redacted] stated " I'll get it dropped off tomorrow and  will you text me the address and directions" Our mechanic did text him the information he requested. On 2/29/16 Mr. [redacted]'s vehicle still hadn't arrived at our mechanic's shop, our mechanic  called Mr. [redacted] with his concerns and had no response, our mechanic also tried texting Mr. [redacted] and also no response. We are sorry Mr. [redacted] is experiencing trouble with his 2005 Cadillac, we sell all of our vehicles in good faith "as-is". Mr. [redacted] was made fully aware the vehicle he was purchasing was "as-is", he signed and initialed all the legal documentation acknowledging the fact. We have sent Mr. [redacted] the navigation disc as promised in the sale. Mr. [redacted] is still welcome to contact our mechanic to see if there might be a possible warranty  the power steering pump. We feel we are under no further obligation or responsibility to Mr. [redacted] Sincerely Best Auto Brokers

Mr [redacted] did purchased  a 2007 [redacted] with 91758 miles from Best Auto Broker on December 12, 2015. At the time of purchase he signed and initialed all the sale documents stating the vehicle is sold as is and carries no warranty. We had the vehicle inspected by Leadfoot Garage, the...

mechanic we use for our vehicles, November 13,2015 before we put the vehicle on sale. At that time the mechanic replaced the front sway bar link and change the oil and filter, everything else checked out good. We buy our vehicles in good faith and sell in good faith as with all used cars you take the chance of something going wrong, It is unfortunate Mr [redacted] had an electrical issue with his car after he purchased. We did offer to save him some money by arranging with our mechanic to do the work at our reduced rates. As Mr [redacted] is aware the 2007 [redacted] was sold as is, so we will not participate financialy in the repair of his vehicle.