Best Auto Repair

Sent: Monday, February 16, 11:AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] IN RESPONSE TO THE COMPLAINT ID [redacted] .WOULD BE GOOD START SAYING THAT WHEN I GET TO OUR CUSTOMER FACILITIES THE ONLY CAME BY THE VEHICLE , HAD THE CHECK ENGINE LIGHT ON AND THAT WAS FAILING AT ANY TIME WE HAD MENTIONED TO SOME NOISE REVIEWED THE VEHICLE AND WAS FOUND THAT HAD TO REPLACE THE SPARK PLUGS AND ALSO THE COIL AIR MASS FLOW METER, RECOMENDO WILL CHANGE ENGINE AIR FILTER , FUEL FILTER , FILTER AIR CONDITIONING AND COOLANT TANK WAS CRACK WE ALSO RECOMMEND FUEL SYSTEM CLEANING CUSTOMER AGREE WAS IN THE REPAIR OF $ 1,THEN CALL ME THE VEHICLE COULD NOT MOVE TO REQUEST TOW TRUCK, EXPLAIN TO HIM I DONT HAVE A TOW TRUCK BUT HE REQUEST A TOW TRUCK BECAUSE HIS GIRLFRIEND SAY THE CAR IS NOT RUNNING , EXPLAIN TO HIM TOW TRUCK IS A PRIVATE OWNER IF THE PROBLEM IS RELATED I WILL NOT COVER BUT IF HE NEED TO PAY THE TOW TRUCK .HE IS AGREE SEND TOW TRUCK .TOW TRUCK WHEN VEHICLE PICK AND BRING TO US , THE TOW TRUCK DRIVER ASKING ME WHY HE NEED TO TOW THE VEHICLE BECAUSE YOU HAVE ANY PROBLEMS , HE PICK THE CAR , AND CRACK AND MOVE VEHICLE ENGINE WITH NO PROBLEMSI CALL THE CUSTOMER AND HIS GIRLFRIEND HE SAY SAY THE CAR IS INOP , AND CHECK ENGINE IS ON, CHECK THE VEHICLE AND I FOUND NO LIGHT ON AT ANY TIME AND ALSO THIS VEHICLE IS RUNNING OUT WITH PROBLEMS , CALL HIM AND SAY HE IS ONLY WHEN VEHICLE IS COLD , CHECK AND NOT FOUND ANY ISSUE , HE CAME AND PICK UP VEHICLE AND LEAVE THE TOW TRUCK NO PAY , PAY WHEN IS CUSTOMER SUPOUST , I TAKE THE HIT CAUSE IS A CUSTOMER IS BETTER FOR ME AND MY CUSTOMER SATISFACTION .A MONTH AFTER HE CALL ME AND SAY CHECK ENGINE LIGHT IS ON, I SAY BRING THE CAR , I FOUND CATALYTIC CONVERTER CHECK BANK DEFECT IS CALL HIM AND EXPLAIN TO HIM , CUSTOMER AGREE TO REPLACEAFTER CATALYTIC CONVERTER REPLACE CUSTOMER CALL AGAINHE SAY CHECK ENGINE LIGHT CAME ON, LET HIM NOW BRING ME THE VEHICLE TO CHECK.BUT HE REQUEST A RENTAL CAREXPLAIN TO HIMIM NOT OFFER ANY RENTAL CAR TO CUSTOMER , SAY HE IS IMPOSSIBLE TO BRING HIS GIRLFRIEND CAR CAUSE SHE WORK.LATTER DAY ABOUT GIRLFRIEND , SEND HER SON WITH THE VEHICLECHECK ASK HIM ABOUT THE PROBLEM AND HE DONT HEAR SAY HE PUT ANY NOISE AFTER POWER STEERING FLUID , HE LEAVE THE CAR , IM LATER CHECK THE CAR FOUND FAULTY COMPUTER CALL MISTER CUSTUMER EXPLAINTO HIMTHE PROBLEMCUSTOMER COMPLAIN ABOUT OTHER REPAIR DONEA MONTHBEFORE .OFFER HIM REPAIRHIS COMPUTERTALL HIM CUST .TALL HIM ALSO GO 50/50HE SAY SHE IS NOT HAPPYAT THIS POINTI OFFER THE CAR REPAIR WITH NO MORE COSTON THE COMPUTER ONLY ISSUECAUSE I NEVER WORK ON ANY NOISE LIKE HE SAYS

Sent: Thursday, March 12, 1:PM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Regarding # [redacted] IM TRY TO CONTACT MISTER [redacted] BUT HE NEVER ANSWER HIS PHONE , BE BETTER TALK BY PHONE , IM TRY MY [redacted] TO RESOLVE THIS ISSUE

Best Auto repair is the best! I always recommend this shop because I can trust that I will get an honest assessment, the best price and both a professional repair with fast service that no one else does like Bob and his son

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, There are (2) options in all my responsesYou can read them and make a decision I'll be waiting shortly on your reply; before filing a small claims action to this matterRegards, [redacted] *

Only place I will take my vehicle! They are honest and professionalthey make you feel welcomed and have amazing prices! If you want your car done right , this is the place to go!!!!

Sent: Thursday, March 12, 2015 1:36 PM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]    Regarding #[redacted]   IM TRY TO CONTACT MISTER [redacted] BUT HE NEVER ANSWER HIS PHONE , BE BETTER TALK BY PHONE , IM TRY MY [redacted] TO RESOLVE THIS ISSUE .

Best Auto repair is the best! I always recommend this shop because I can trust that I will get an honest assessment, the best price and both a professional repair with fast service that no one else does like Bob and his son.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  There are (2) options in all my responses. You can read them and make a decision.  I'll be waiting shortly on your reply; before filing a small claims action to this matter. Regards,**

Sent: Monday, February 16, 2015 11:01 AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   IN RESPONSE TO THE COMPLAINT ID [redacted] .WOULD BE GOOD START SAYING THAT WHEN I GET TO OUR CUSTOMER FACILITIES THE ONLY CAME BY THE VEHICLE , HAD THE...

CHECK ENGINE LIGHT ON AND THAT WAS FAILING AT ANY TIME WE HAD MENTIONED TO SOME NOISE . REVIEWED THE VEHICLE AND WAS FOUND THAT HAD TO REPLACE THE SPARK PLUGS AND ALSO THE COIL AIR MASS FLOW METER, RECOMENDO WILL CHANGE ENGINE AIR FILTER , FUEL FILTER , FILTER AIR CONDITIONING AND COOLANT TANK WAS CRACK WE ALSO RECOMMEND FUEL SYSTEM CLEANING . CUSTOMER AGREE WAS IN THE REPAIR OF $ 1,400.00 THEN CALL ME THE VEHICLE COULD NOT MOVE TO REQUEST TOW TRUCK, EXPLAIN TO HIM I DONT HAVE A TOW TRUCK BUT HE REQUEST A TOW TRUCK BECAUSE HIS GIRLFRIEND SAY THE CAR IS NOT RUNNING , EXPLAIN TO HIM TOW TRUCK IS A PRIVATE OWNER IF THE PROBLEM IS RELATED I WILL NOT COVER BUT IF HE NEED TO PAY THE TOW TRUCK .HE IS AGREE . SEND TOW TRUCK .TOW TRUCK WHEN VEHICLE PICK AND BRING TO US , THE TOW TRUCK DRIVER ASKING ME WHY HE NEED TO TOW THE VEHICLE BECAUSE YOU HAVE ANY PROBLEMS , HE PICK THE CAR , AND CRACK AND MOVE VEHICLE ENGINE WITH NO PROBLEMS. I CALL THE CUSTOMER AND HIS GIRLFRIEND HE SAY SAY THE CAR IS INOP , AND CHECK ENGINE IS ON, CHECK THE VEHICLE AND I FOUND NO LIGHT ON AT ANY TIME AND ALSO THIS VEHICLE IS RUNNING OUT WITH PROBLEMS , CALL HIM AND SAY HE IS ONLY WHEN VEHICLE IS COLD , CHECK AND NOT FOUND ANY ISSUE , HE CAME AND PICK UP VEHICLE AND LEAVE THE TOW TRUCK NO PAY , PAY WHEN IS CUSTOMER SUPOUST , I TAKE THE HIT CAUSE IS A CUSTOMER IS BETTER FOR ME AND MY CUSTOMER SATISFACTION .A MONTH AFTER HE CALL ME AND SAY CHECK ENGINE LIGHT IS ON, I SAY BRING THE CAR , I FOUND CATALYTIC CONVERTER CHECK BANK 1 DEFECT IS CALL HIM AND EXPLAIN TO HIM , CUSTOMER AGREE TO REPLACEAFTER CATALYTIC CONVERTER REPLACE CUSTOMER CALL AGAINHE SAY CHECK ENGINE LIGHT CAME ON, LET HIM NOW BRING ME THE VEHICLE TO CHECK.BUT HE REQUEST A RENTAL CAREXPLAIN TO HIMIM NOT OFFER ANY RENTAL CAR TO CUSTOMER , SAY HE IS IMPOSSIBLE TO BRING HIS GIRLFRIEND CAR CAUSE SHE WORK.LATTER DAY ABOUT 3 GIRLFRIEND , SEND HER SON WITH THE VEHICLECHECK ASK HIM ABOUT THE PROBLEM AND HE DONT HEAR SAY HE PUT ANY NOISE AFTER POWER STEERING FLUID , HE LEAVE THE CAR , IM LATER CHECK THE CAR FOUND FAULTY COMPUTER CALL MISTER CUSTUMER EXPLAINTO HIMTHE PROBLEMCUSTOMER COMPLAIN ABOUT OTHER REPAIR DONEA MONTHBEFORE .OFFER HIM REPAIRHIS COMPUTERTALL HIM CUST 300 .TALL HIM ALSO GO 50/50HE SAY SHE IS NOT HAPPYAT THIS POINTI OFFER THE CAR REPAIR WITH NO MORE COSTON THE COMPUTER ONLY ISSUECAUSE I NEVER WORK ON ANY NOISE LIKE HE SAYS