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Best Auto Sales Inc

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Best Auto Sales Inc Reviews (3)

From what I have been told by our [redacted] store, Ms. [redacted] seems to understand what the problem is with her TV but her daughter in law does not.  Ms. [redacted] is leasing a 52" HD TV, some of the channels are  fussy.  The store has had the TV in for service and found no fault with the...

TV.  Ms. [redacted] was explained and she agreed she probably need a HD cable box.  Having the HD cable box from her cable provided will clear up channels.  Fussy channels are not a defect or malfunction of a TV.   All of her cables seems to fine also.If you have any questions, please free feel to contact me via e-mail or ###-###-####, ext. **.Best regards,[redacted]Kelly Rentals, Inc.  dba Aaron's

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello and no this is not at all what was discussed with the manager and I. We have HD boxes and the tv in reference was hooked up to a dvr/hd box the entire time. It is obvious that the picture is fuzzy on every channel and a green line is at the bottom of the screen always. I spoke with [redacted] and told her she could just pick the tv up and she stated that she wanted to work with me because I am almost done paying for it. She stated that she would come out and look at the tv and she never did. She was more concerned with who my daughter in law was rather than the fact that the tv is defective. I assure you that the tv is messed up and it has nothing to do with the cable, the box, or anything else. When she claimed they serviced the tv, it was returned the exact same condition it was before it was serviced. It may have been worse. I asked for a replacement and she said she could not replace it and that is when I asked her to just pick it up and I will take the lost for it. She was mostly contacting me for a payment and since I went in and paid I have heard nothing about the broken tv since. Please note that I would love a replacement or this tv fixed because I do not wish to lose my money but [redacted] is determined to do nothing and just keep getting paid for a tv I cannot use.

Spoke with Ms. [redacted] last week and we scheduled to return the TV for service on Monday, June 20.  The TV has been sent off for service again.  It may be several weeks before we hear about any service issues the TV has.  We will be in touch with Ms. [redacted].

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