Best Auto Tag Service

June 2, To Whom It May Concern,In response to the recent complaint about our businessWe recognize that there was a mistake made on the mileage with this title transfer and had told the customer It can be corrected however there is certain documentation needed to make such a correction.The customer claims that we did not record the mileage on the paperwork we submitted to Penndot and that Penndot arbitrarily assigned the wrong mileageEnclosed you will find a copy of the title completed by the title clerk and signed by both parties at the time of the transaction, which is when we ask for the mileageThis transaction was done in September of The discrepancy was not brought to our attention until May of As mentioned earlier, we explained to the customer it could be corrected but we needed previous inspection reports to prove to the state that this was the correct mileageThis is a requirement of the Pa Department of Transportation in order to correct a mileage.At this time we do not have the title or the previous inspection reports and are unable to help the customer with this issueWe are more than happy to help them resoive the problem but cannot do so without the title and previous inspection reports as stated earlier.We have been in business for over years and once in a while a mistake will happenNo matter whose fault the mistake is, we always try to resolve the issue.Sincerely,Michelle M.General Manager

June 2, 2015To Whom It May Concern,In response to the recent complaint about our business. We recognize that there was a mistake made on the mileage with this title transfer and had told the customer It can be corrected however there is certain documentation needed to make such a correction.The...

customer claims that we did not record the mileage on the paperwork we submitted to Penndot and that Penndot arbitrarily assigned the wrong mileage. Enclosed you will find a copy of the title completed by the title clerk and signed by both parties at the time of the transaction, which is when we ask for the mileage. This transaction was done in September of 2014. The discrepancy was not brought to our attention until May of 2015. As mentioned earlier, we explained to the customer it could be corrected but we needed 2 previous inspection reports to prove to the state that this was the correct mileage. This is a requirement of the Pa Department of Transportation in order to correct a mileage.At this time we do not have the title or the previous inspection reports and are unable to help the customer with this issue. We are more than happy to help them resoive the problem but cannot do so without the title and 2 previous inspection reports as stated earlier.We have been in business for over 40 years and once in a while a mistake will happen. No matter whose fault the mistake is, we always try to resolve the issue.Sincerely,Michelle M.General Manager

June 2, 2015
To Whom It May Concern,In response to the recent complaint about our business. We recognize that there was a mistake made on the mileage with this title transfer and had told the customer It can be corrected however there is certain documentation needed to make such a...

correction.The customer claims that we did not record the mileage on the paperwork we submitted to Penndot and that Penndot arbitrarily assigned the wrong mileage. Enclosed you will find a copy of the title completed by the title clerk and signed by both parties at the time of the transaction, which is when we ask for the mileage. This transaction was done in September of 2014. The discrepancy was not brought to our attention until May of 2015. As mentioned earlier, we explained to the customer it could be corrected but we needed 2 previous inspection reports to prove to the state that this was the correct mileage. This is a requirement of the Pa Department of Transportation in order to correct a mileage.At this time we do not have the title or the previous inspection reports and are unable to help the customer with this issue. We are more than happy to help them resoive the problem but cannot do so without the title and 2 previous inspection reports as stated earlier.We have been in business for over 40 years and once in a while a mistake will happen. No matter whose fault the mistake is, we always try to resolve the issue.Sincerely,Michelle M.General Manager