I am rejecting this response because: At the appointment yesterday morning only of the defective panels on my sliding door were replacedThe new installer confirmed with *** that all of the panels were in fact warped and needed replacementI received an email from *** later in the day to let me know that the other panels were ordered and that they expected to be able to complete the job on 9/*** did advise me that she had reconsidered and decided to send me a refund of $toward the installation fee and a gift certificate to local restaurantI have not checked the mail yet to receive themThe new installer (***) was very professionalHe offered candid advice around the potential failure of floor guides and a solution that would achieve improved stability of the panelHopefully this matter will come to a satisfactory resolution at the next installationI appreciate that the Revdex.com has been helpful to me in this process.
Dear Revdex.com,This is our first complaint in years of business!All replacement shutter panels and parts are scheduled to be installed and completed Wednesday, August 31st. This appointment has been confirmed with client. Although the custom fabricated products are installed for Ms
*** she would like the full installation fee returned to her?Please contact me at your earliest convenience to discussI have also sent a more detailed email replying to Jorge at Revdex.com.Thank you, ***
Dear Revdex.com,This is our first complaint in years of business!All replacement shutter panels and parts are scheduled to be installed and completed Wednesday, August 31st. This appointment has been confirmed with client. Although the custom fabricated products are installed for Ms
*** she would like the full installation fee returned to her?Please contact me at your earliest convenience to discussI have also sent a more detailed email replying to Jorge at Revdex.com.Thank you, ***
As mentioned in original response, new shutter panels were received today and this is scheduled to be completed the day after tomorrow, Wednesday, August 31st at 8:a.m. This appointment was coordinated with Ms*** on Thursday, 8/25/- so she is aware of expected completion dateAlso, we have sent a check for $for her inconvenience and frustration (which she will receive tomorrow, 8/30) in addition to a $gift card to a local restaurant for our delays Thank you, *** ***
I am rejecting this response because: At the appointment yesterday morning only of the defective panels on my sliding door were replacedThe new installer confirmed with *** that all of the panels were in fact warped and needed replacementI received an email from *** later in the day to let me know that the other panels were ordered and that they expected to be able to complete the job on 9/*** did advise me that she had reconsidered and decided to send me a refund of $toward the installation fee and a gift certificate to local restaurantI have not checked the mail yet to receive themThe new installer (***) was very professionalHe offered candid advice around the potential failure of floor guides and a solution that would achieve improved stability of the panelHopefully this matter will come to a satisfactory resolution at the next installationI appreciate that the Revdex.com has been helpful to me in this process
As mentioned in original response, new shutter panels were received today and this is scheduled to be completed the day after tomorrow, Wednesday, August 31st at 8:a.m. This appointment was coordinated with Ms*** on Thursday, 8/25/- so she is aware of expected completion dateAlso, we have sent a check for $for her inconvenience and frustration (which she will receive tomorrow, 8/30) in addition to a $gift card to a local restaurant for our delaysThank you, *** ***
I am rejecting this response because: At the appointment yesterday morning only of the defective panels on my sliding door were replacedThe new installer confirmed with *** that all of the panels were in fact warped and needed replacementI received an email from *** later in the day to let me know that the other panels were ordered and that they expected to be able to complete the job on 9/*** did advise me that she had reconsidered and decided to send me a refund of $toward the installation fee and a gift certificate to local restaurantI have not checked the mail yet to receive themThe new installer (***) was very professionalHe offered candid advice around the potential failure of floor guides and a solution that would achieve improved stability of the panelHopefully this matter will come to a satisfactory resolution at the next installationI appreciate that the Revdex.com has been helpful to me in this process.
Dear Revdex.com,This is our first complaint in years of business!All replacement shutter panels and parts are scheduled to be installed and completed Wednesday, August 31st. This appointment has been confirmed with client. Although the custom fabricated products are installed for Ms
*** she would like the full installation fee returned to her?Please contact me at your earliest convenience to discussI have also sent a more detailed email replying to Jorge at Revdex.com.Thank you, ***
Dear Revdex.com,This is our first complaint in years of business!All replacement shutter panels and parts are scheduled to be installed and completed Wednesday, August 31st. This appointment has been confirmed with client. Although the custom fabricated products are installed for Ms
*** she would like the full installation fee returned to her?Please contact me at your earliest convenience to discussI have also sent a more detailed email replying to Jorge at Revdex.com.Thank you, ***
As mentioned in original response, new shutter panels were received today and this is scheduled to be completed the day after tomorrow, Wednesday, August 31st at 8:a.m. This appointment was coordinated with Ms*** on Thursday, 8/25/- so she is aware of expected completion dateAlso, we have sent a check for $for her inconvenience and frustration (which she will receive tomorrow, 8/30) in addition to a $gift card to a local restaurant for our delays Thank you, *** ***
I am rejecting this response because: At the appointment yesterday morning only of the defective panels on my sliding door were replacedThe new installer confirmed with *** that all of the panels were in fact warped and needed replacementI received an email from *** later in the day to let me know that the other panels were ordered and that they expected to be able to complete the job on 9/*** did advise me that she had reconsidered and decided to send me a refund of $toward the installation fee and a gift certificate to local restaurantI have not checked the mail yet to receive themThe new installer (***) was very professionalHe offered candid advice around the potential failure of floor guides and a solution that would achieve improved stability of the panelHopefully this matter will come to a satisfactory resolution at the next installationI appreciate that the Revdex.com has been helpful to me in this process
As mentioned in original response, new shutter panels were received today and this is scheduled to be completed the day after tomorrow, Wednesday, August 31st at 8:a.m. This appointment was coordinated with Ms*** on Thursday, 8/25/- so she is aware of expected completion dateAlso, we have sent a check for $for her inconvenience and frustration (which she will receive tomorrow, 8/30) in addition to a $gift card to a local restaurant for our delaysThank you, *** ***