Dear MrMick M [redacted] We have received the complaint that was submitted on August 13, by MrMichael P [redacted] We have read MrP [redacted] complaint that has been filed and also investigated his accusationsMrP [redacted] & MsG [redacted] booked with Best Bridal Hawaii on June 30th for their event scheduled for November 24th, Kapiolani Masusako was assigned to their special day.MrP [redacted] and MsG [redacted] booked our Beach Intimate Package for $prior to taxTheir package includes the following: minute reservation on the day of the ceremony Ceremony Coordinator Licensed Officiate Keepsake Marriage Certificate State of Hawaii Beach Wedding Permit Kapiolani reached out to MsG [redacted] on July 14, introducing herself as their ceremony coordinatorMsG [redacted] replied to Kapiolani on the 15th of JulyKapiolani replied back to MsG [redacted] on the 16th of JulyKapiolani answered all MsG***’s questions and gave her price quotes that she requestedMsG [redacted] replied back on the 16th of July in regards to questions that MrP [redacted] had and Kapiolani quickly replied back to her again on the 16th of JulyMrP [redacted] called our office on July 28th however, Kapiolani was out of officeMrP [redacted] spoke with one of our staff members in office and was informed that Kapiolani was out of office and that she would contact him as soon as possibleKapiolani was off island due to family mattersKapiolani emailed MsG [redacted] on the 28th of July informing MsG [redacted] that she received a message that MrP [redacted] calledIn her email she informed MsG [redacted] that she is out of office until August 6, MrP [redacted] replied back to Kapiolani directly with a very upset emailIn MrP [redacted] complaint he stated that he received zero service from Best Bridal Hawaii, however Kapiolani assisted both MrP [redacted] and MsG [redacted] with all their questionsOne thing MrP [redacted] was very upset about is his guestIn the signed document between Best Bridal Hawaii and MrP [redacted] and MsG [redacted] that is stated in their contract is that we charge an additional $if there are 16-additional guestMsG [redacted] and MrP [redacted] both initialed this sectionKapiolani replied back to MrP [redacted] email on July 31st going over all his questions and concerns in his previous emailMrP [redacted] replied back again with a very upset email on July 31st accusing Kapiolani of doing nothing for themOur Packages include a ceremony coordinatorA roll of our ceremony coordinator is that she will book everything included in their package (Licensed Officiate and Beach Permit), be there on the day of their event and answer all questions they may have leading up to their eventKapiolani informed MrP [redacted] that she booked and confirmed their Officiate on the 31st of JulyWithin her July 31st email she also asked MrP [redacted] if they require any additional price quotes for flowers, musician, photo, video, etcthat she would be able to obtain pricing for these options and book them should they want to continue with the additional service optionsKapiolani also informed MrP [redacted] on July 31st that she would be obtaining their beach permit required on the day of their eventBest Bridal Hawaii usually obtains our permits the day of or the day prior to the eventWe do this in case of rain and their event needing to be moved indoorsIn MrP [redacted] last email on the 31st of July he stated that MsG [redacted] and he did 99% of the workHowever Kapiolani did provide both MrP [redacted] and MsG [redacted] with service as a ceremony coordinatorAfter a few very upset emails from MrP [redacted] to Kapiolani, I Stevie K [redacted] reached out to MrP [redacted] requesting a phone conference with himself and MsG [redacted] on August 7, MrP [redacted] replied back to me on the same day of August 7, Within his email he stated that “Finding a time to get together seems to have been an issue throughout this ordeal with your company” and continued to list what MsG [redacted] and he have done so far and how Kapiolani has done nothing for themI replied back to MrP [redacted] on August 12, going over all his concerns one by one that he stated in his previous email to meWithin this email I did apologize that he felt nothing for him has been taken care of by Kapiolani and that I would be more than happy to take over his event and further assist both him and MsG***MrP [redacted] replied back to me on August 12th informing me that he would like to cancel his event and that he would be writing reviews about our company on “Yelp and other websites which will hopefully deter others from using your “services”.” And that he would be filing a complaint with Revdex.com HawaiiMrP [redacted] then replied back to me on the 13th of August going over my last email with him and again informed me that he would be writing reviews and deterring others from using our servicesAfter investigation, Best Bridal Hawaii feels as though MrP [redacted] and MsG [redacted] complaint is invalidBoth MrP [redacted] and MsG [redacted] received service from Kapiolani and per their contract that both MrP [redacted] and MsG [redacted] signed, Kapiolani also booked their officiate that was included and informed them that their beach permit would also be confirmed on the day of their eventAfter investigating, Best Bridal Hawaii does not feel a refund for their 20% deposit non-refund deposit that is due at the time of booking should be refunded as Best Bridal Hawaii did provide service to both MrP [redacted] and MsG***
Complaint: I am rejecting this response because: I can point out several things in Best Bridal's response that are inaccurate I have an email from MsK [redacted] on 8-13- In it she states "Beach permits expire for companies within weekSince your event is taking place is November 24, we will secure this on November 17th." Per Steve M [redacted] with the State of Hawaii, that is NOT the case MrM [redacted] assisted us with securing the permit MsK [redacted] also stated in her 8-13-email "Your package does include an officiate and Kapiolani has booked and confirmed your officiate for your eventPlease do let me know if you would like me to move forward with canceling the officiate on our end." This was the first we had heard, in a month and a half, that an officiate had been booked Since we were not getting service from Best Bridal, we contacted three ministers, talked with them on the phone and hired one ourselves by the time MsK [redacted] wrote to me on the 13th When we signed the contract on 6-30-we were told that we would be assigned a coordinator in two or three days On 7-14-15, since no one had yet contacted us, Jan wrote to Best Bridal Then an only then did Kapiolani "reach out" to Jan We could not afford to wait on Best Bridal to take care of things on their end It's our wedding and we don't want anything to go wrong because a wedding coordinator doesn't have time for us We have to plan this wedding from 4,away and since we were doing all the work, we didn't feel as though Best Bridal should be paid for the work we were doing.If you read some of the other Yelp complaints...many of them read like our complaint I'm sure Best Bridal is happy to write contracts with everyone, take 20% deposit, then decide which ones will make them the most money, service them and leave the others to cancelwhy should they careit's 20% for doing nothing It's obvious they do not have the staff to take care of everyone, so they ignore some until those people cancel and keep the deposit It's extra money in the bank for doing nothing.We exercised our right to cancel and I seriously did not believe Best Bridal would do the honorable thing and refund our money Now I am exercising our right to file appropriate complaints with Revdex.com, Yelp, The Hilton Hawaiian Village who links to Best Bridal on their Hilton website, and I will use my on-air radio platform to further expose the actions of Best Bridal All we asked for was honesty and serviceand we got neither from Best Bridal Sincerely, Michael P [redacted]
Dear MrMick M [redacted] We have received the complaint that was submitted on August 13, by MrMichael P [redacted] We have read MrP [redacted] complaint that has been filed and also investigated his accusationsMrP [redacted] & MsG [redacted] booked with Best Bridal Hawaii on June 30th for their event scheduled for November 24th, Kapiolani Masusako was assigned to their special day.MrP [redacted] and MsG [redacted] booked our Beach Intimate Package for $prior to taxTheir package includes the following: minute reservation on the day of the ceremony Ceremony Coordinator Licensed Officiate Keepsake Marriage Certificate State of Hawaii Beach Wedding Permit Kapiolani reached out to MsG [redacted] on July 14, introducing herself as their ceremony coordinatorMsG [redacted] replied to Kapiolani on the 15th of JulyKapiolani replied back to MsG [redacted] on the 16th of JulyKapiolani answered all MsG***’s questions and gave her price quotes that she requestedMsG [redacted] replied back on the 16th of July in regards to questions that MrP [redacted] had and Kapiolani quickly replied back to her again on the 16th of JulyMrP [redacted] called our office on July 28th however, Kapiolani was out of officeMrP [redacted] spoke with one of our staff members in office and was informed that Kapiolani was out of office and that she would contact him as soon as possibleKapiolani was off island due to family mattersKapiolani emailed MsG [redacted] on the 28th of July informing MsG [redacted] that she received a message that MrP [redacted] calledIn her email she informed MsG [redacted] that she is out of office until August 6, MrP [redacted] replied back to Kapiolani directly with a very upset emailIn MrP [redacted] complaint he stated that he received zero service from Best Bridal Hawaii, however Kapiolani assisted both MrP [redacted] and MsG [redacted] with all their questionsOne thing MrP [redacted] was very upset about is his guestIn the signed document between Best Bridal Hawaii and MrP [redacted] and MsG [redacted] that is stated in their contract is that we charge an additional $if there are 16-additional guestMsG [redacted] and MrP [redacted] both initialed this sectionKapiolani replied back to MrP [redacted] email on July 31st going over all his questions and concerns in his previous emailMrP [redacted] replied back again with a very upset email on July 31st accusing Kapiolani of doing nothing for themOur Packages include a ceremony coordinatorA roll of our ceremony coordinator is that she will book everything included in their package (Licensed Officiate and Beach Permit), be there on the day of their event and answer all questions they may have leading up to their eventKapiolani informed MrP [redacted] that she booked and confirmed their Officiate on the 31st of JulyWithin her July 31st email she also asked MrP [redacted] if they require any additional price quotes for flowers, musician, photo, video, etcthat she would be able to obtain pricing for these options and book them should they want to continue with the additional service optionsKapiolani also informed MrP [redacted] on July 31st that she would be obtaining their beach permit required on the day of their eventBest Bridal Hawaii usually obtains our permits the day of or the day prior to the eventWe do this in case of rain and their event needing to be moved indoorsIn MrP [redacted] last email on the 31st of July he stated that MsG [redacted] and he did 99% of the workHowever Kapiolani did provide both MrP [redacted] and MsG [redacted] with service as a ceremony coordinatorAfter a few very upset emails from MrP [redacted] to Kapiolani, I Stevie K [redacted] reached out to MrP [redacted] requesting a phone conference with himself and MsG [redacted] on August 7, MrP [redacted] replied back to me on the same day of August 7, Within his email he stated that “Finding a time to get together seems to have been an issue throughout this ordeal with your company” and continued to list what MsG [redacted] and he have done so far and how Kapiolani has done nothing for themI replied back to MrP [redacted] on August 12, going over all his concerns one by one that he stated in his previous email to meWithin this email I did apologize that he felt nothing for him has been taken care of by Kapiolani and that I would be more than happy to take over his event and further assist both him and MsG***MrP [redacted] replied back to me on August 12th informing me that he would like to cancel his event and that he would be writing reviews about our company on “Yelp and other websites which will hopefully deter others from using your “services”.” And that he would be filing a complaint with Revdex.com HawaiiMrP [redacted] then replied back to me on the 13th of August going over my last email with him and again informed me that he would be writing reviews and deterring others from using our servicesAfter investigation, Best Bridal Hawaii feels as though MrP [redacted] and MsG [redacted] complaint is invalidBoth MrP [redacted] and MsG [redacted] received service from Kapiolani and per their contract that both MrP [redacted] and MsG [redacted] signed, Kapiolani also booked their officiate that was included and informed them that their beach permit would also be confirmed on the day of their eventAfter investigating, Best Bridal Hawaii does not feel a refund for their 20% deposit non-refund deposit that is due at the time of booking should be refunded as Best Bridal Hawaii did provide service to both MrP [redacted] and MsG***
Complaint: I am rejecting this response because: I can point out several things in Best Bridal's response that are inaccurate I have an email from MsK [redacted] on 8-13- In it she states "Beach permits expire for companies within weekSince your event is taking place is November 24, we will secure this on November 17th." Per Steve M [redacted] with the State of Hawaii, that is NOT the case MrM [redacted] assisted us with securing the permit MsK [redacted] also stated in her 8-13-email "Your package does include an officiate and Kapiolani has booked and confirmed your officiate for your eventPlease do let me know if you would like me to move forward with canceling the officiate on our end." This was the first we had heard, in a month and a half, that an officiate had been booked Since we were not getting service from Best Bridal, we contacted three ministers, talked with them on the phone and hired one ourselves by the time MsK [redacted] wrote to me on the 13th When we signed the contract on 6-30-we were told that we would be assigned a coordinator in two or three days On 7-14-15, since no one had yet contacted us, Jan wrote to Best Bridal Then an only then did Kapiolani "reach out" to Jan We could not afford to wait on Best Bridal to take care of things on their end It's our wedding and we don't want anything to go wrong because a wedding coordinator doesn't have time for us We have to plan this wedding from 4,away and since we were doing all the work, we didn't feel as though Best Bridal should be paid for the work we were doing.If you read some of the other Yelp complaints...many of them read like our complaint I'm sure Best Bridal is happy to write contracts with everyone, take 20% deposit, then decide which ones will make them the most money, service them and leave the others to cancelwhy should they careit's 20% for doing nothing It's obvious they do not have the staff to take care of everyone, so they ignore some until those people cancel and keep the deposit It's extra money in the bank for doing nothing.We exercised our right to cancel and I seriously did not believe Best Bridal would do the honorable thing and refund our money Now I am exercising our right to file appropriate complaints with Revdex.com, Yelp, The Hilton Hawaiian Village who links to Best Bridal on their Hilton website, and I will use my on-air radio platform to further expose the actions of Best Bridal All we asked for was honesty and serviceand we got neither from Best Bridal Sincerely, Michael P [redacted]