Best Brothers Lawn Mower Repair

I called this company on 5/7/to schedule an appointment for service of my newly purchased lawn mower that would not start ***, one of the workers, who was certified in Troy-Bilt agreed to come to my home to make the repair He never showed up nor did he call to let me know he was not coming I called him again on 5/8/to find out what had happened he assured me he would come out to my home for the repair Again, [redacted] did not show up nor did he attempt to call me I tried to call this business more times No one answered my calls

I took my mower to this company for a routine tune-upI called and was told it would take weeks to get to it, and I was given a price of $if all it needed was the basic maintenanceI dropped it off and didn't realize until I got home that the claim ticket was dated for weeks, not Oh, well, I was hoping it might get done soonerIt didn'tThey called me on the piday and told me it needed a carburetor overhaul (which I had done last year) I told them just do the tuand I'll pick it up the next dayI went the next day and they had not even started working on itThe guy did seem sincerely apologeticI came back two days later and had to pay $for the basic tune-upI told them the person on the phone said 45, but they said she was wrong and this is what I had to payI should have gotten the estimate in writing

I brought my electric start lawn mower to Best because it would not start with the key I told them I had the mower for years and never had a problem They blew me off thinking I didn't know how to start it I paid almost $for them to fix it and bought a new battery but it still wouldn't start Gas tank was leaking which they never told me I took it to Sears and replaced the gas tank, put a new spark plug, and bought another battery (Best battery not holding a charge) and it starts fine now I would NEVER recommend Best

I called this company on 5/7/15 to schedule an appointment for service of my newly purchased lawn mower that would not start. [redacted], one of the workers, who was certified in Troy-Bilt agreed to come to my home to make the repair. He never showed up nor did he call to let me know he was not coming. I called him again on 5/8/15 to find out what had happened he assured me he would come out to my home for the repair. Again, [redacted] did not show up nor did he attempt to call me. I tried to call this business 2 more times. No one answered my calls.

I took my mower to this company for a routine tune-up. I called and was told it would take 2 weeks to get to it, and I was given a price of $45 if all it needed was the basic maintenance. I dropped it off and didn't realize until I got home that the claim ticket was dated for 3 weeks, not 2. Oh, well, I was hoping it might get done sooner. It didn't. They called me on the pick-up day and told me it needed a carburetor overhaul (which I had done last year) I told them just do the tune-up and I'll pick it up the next day. I went the next day and they had not even started working on it. The guy did seem sincerely apologetic. I came back two days later and had to pay $55 for the basic tune-up. I told them the person on the phone said 45, but they said she was wrong and this is what I had to pay. I should have gotten the estimate in writing.

I called this company on 5/7/15 to schedule an appointment for service of my newly purchased lawn mower that would not start. [redacted], one of the workers, who was certified in Troy-Bilt agreed to come to my home to make the repair. He never showed up nor did he call to let me know he was not coming. I called him again on 5/8/15 to find out what had happened he assured me he would come out to my home for the repair. Again, [redacted] did not show up nor did he attempt to call me. I tried to call this business 2 more times. No one answered my calls.

I brought my electric start lawn mower to Best because it would not start with the key. I told them I had the mower for 3 years and never had a problem. They blew me off thinking I didn't know how to start it. I paid almost $300 for them to fix it and bought a new battery but it still wouldn't start. Gas tank was leaking which they never told me. I took it to Sears and replaced the gas tank, put a new spark plug, and bought another battery (Best battery not holding a charge) and it starts fine now. I would NEVER recommend Best.