Best Budget Inn Reviews (2)
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Best Budget Inn Rating
Address: 1100 N Interstate 35, Owatonna, Minnesota, United States, 55060-1021
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Tower Appliance went above and beyond in repairing my dryer Gary was professional, always arrived on time, called as he was on his way and stuck with a very difficult problem I recommend them for all appliance repair They treated us very very kindly I will definitely not hesitate to call them again
I had called Tower Appliance to schedule a service call at 8:15 A.M. and they said that a technician would arrive between 1:00 P.M. and 5:00 P.M. I had to run an important errand, so after lunch I called back to provide my cell phone number so the tech could call me and I would not miss him. Within ten minutes of arriving home the tech, Mike, showed up without having called me. He performed a quick check of my Maytag washer and said that I needed new damping pads and a new switch and I asked how much those parts would be and the entire price, including labor, to fix the problem. He told me that it would be $125.00. At 5:15 P.M. Mike called me at home and said the actual price would be $239.00 (quite a difference). In addition, it would not be completed until early next week!! Tower Appliance needs to provide better customer service while providing job costs that are close to the ones originally espoused. The owner of Tower Appliance was more interested in getting my credit card number so he could process the service call rather than listen to my concerns. He said "we are done" and hung up the telephone on me. I do not recommend this company to any consumer interested in appliance repair.