Best Buy Canada Ltd

The product (a Belkin iPhone dock) seemed to get stuck during delivery for many daysAfter I complained to Best Buy it got moving againWhen it finally got here I found that the product has been usedIt is NOT new condition I will never again order online from Best Buy

I am writing this review at 1am on dec because I can not sleep from being so absolutely furious with the customer service I received from your bestbuy.ca "customer service" representatives On November 25,I purchased in store with the help of a sales associate a spalding basketball hoop for my year old daughter for ChristmasThe associate rung through my order online and I paid cash using my debit card to try to stay out of debtThe delivery I was told would be dec 6, and it said so on my receiptDec 6, the day is take off of work to receive the deliveryNothing comesI check on the Best Buy website and it still says delivery is scheduled for dec Dec no deliveryDec no deliveryI make my first call to the Best Buy that I purchased this item from and the person looks at my order and is confused by what she sees as there doesn't seem to be any transit information listed and puts a note on the file that I have called and says I should hear from someone in business days Dec still no delivery so I call Best Buy online to see if there is any update on my fileNothing and the person I spoke with sounds confused as well as to where the usual information about delivery should be and says that she will forward it to the correct people to look into and I will hear back soonDec I call customer service for Best Buy.caI am on the phone for an hour and a half with zero results of where this basketball hoop is because it seems to not have any information listed of this item existing anywhereHe recommend I go to the store and get a refund and purchase the item again and then I can see when I will get itI do not wish to repurchase this item because 1) why would I do something foolish like that when it didn't succeed the first time and 2) I need this present for my daughter by dec as we are having our Christmas early as she is going to her dads in Alberta on dec I am risking ruining my year olds Christmas by not having any present to give her if I do not have this gift in my hand by dec 17! So after and a half hours wasted on seperate phone calls I head to Best Buy on my one day off that is full of things to do alreadyI arrive at 930amI explain what I am there for to get a refund and it begins a AND A HALF HOUR experience I will never forgetThe sales consultant Christian [redacted] and the manager Kitty were professional and apologetic and attempted to help me get a refund after I explained the situationHowever, your BESTBUY.CA customer service people were anything but helpfulThey refused my request for a refund even though they could not tell me where this basketball hoop was or if or when I was EVER going to receive itThey said that the three separate people I spoke to on the phone calls failed to escalate the claim properly which is causing the delay in my refund and were extremely unhelpful and unsympathetic to the fact that I am now $out of pocket until they rectify this situation and I do not have a basketball hoop to give to my daughterThe final answer after TWO AND A HALF HOURS in the store was that I was required to COME BACK in days and request a refund then and they would process the refund in days which is three days after I am supposed to give this gift to my childThanks to the inadequate customer service I have received I do not have the money to repurchase a present for my child for our ChristmasI will FOREVER remember this as the worst customer service I have ever received in my entire life and I will be broadcasting this to anyone and everyone I meetBestbuy.ca you have managed to ruin a child's Christmas, I hope you are happy with the job you have done Lori [redacted]

This company is extremely inefficient Waiting for a credit on a returned item and it has been challenging Used Paypal and both they and Best Buy state on their websites that funds will be withdrawn when item is ready for shipping Not true Funds are taken within the hour and then they make it difficult to get them back when a return is done They also won't take a cancellation on online even though they website states that they do I tried to cancel within the hour of ordering and was told that I would have to wait for delivery of item then return it What kind of business does that I would never recommend them I even contacted some of their executives via email (found on the web with a lot of looking) No response

I bought a cell phone with Best Buy's product service plan in July The phone was $at the time, and is apparently valued at $todayI've been paying $every month since (a total of $to date)I only invested in the product service plan because the person working at the cell phone counter assured me that I was investing in an in-store service or replacement plan That same phone has been on the fritz, so on December 19, 2016, I went into the Edmonton West store to take advantage of the service planWithout making any attempt to look me up, the employee at the cell phone counter told me I had to call a 1-number to file a claim There was nothing they could do for me in-store, despite me having purchased what I thought was an in-store replacement plan I called Geek Squad there in store, and after talking with a person for nearly minutes I found out that I would have to send my phone in for a diagnostic, at which point I'd either receive my phone fixed, a new replacement phone (same model only), or a gift card worth what the phone is valued at today, NOT the value of the phone when I purchased itThat's another [redacted] - the person I bought the phone from in July made it abundantly clear that I would receive a phone of equal or greater valueThat simply isn't true if I receive a gift card worth roughly $less than I paid at the time of purchase I also found out that I would need to either send my phone away and wait for nearly weeks for either the fixed phone, replacement phone or a gift card, or I could pay a deposit for the value of the phoneI was also informed that if Geek Squad determines that my phone is broken due to anything "covered" under accidental damage that I would be responsible for a $deductible to cover the repairBest Buy's website clearly states that the product service plan does NOT include any hidden charges, deductibles, or any additional costs to the consumer, but during this conversation I found out that all three of these are false When I got off the phone - I was still in the store at this point - a different cell phone employee told me I might have more luck by going to a Best Buy Mobile kiosk in a mall, because they specialize in cell phonesFeeling encouraged, I went to the busiest mall in Alberta (maybe Western Canada) the week before Christmas to talk to a Best Buy Mobile employee, who told me that (of course) there was nothing they could do for me there and I had to go back to the store to talk to a Geek Squad repI kept receiving conflicting information I wentback to the Edmonton West location, approach customer service and asked to speak with a managerAt this point I just needed someone knowledgeable to give me the definitive information of how I can get my phone fixed, because there's clearly mixed messaging coming from the average Best Buy employees The customer service representative didn't fetch a manager as requestedInstead she fetched another cell phone representative who was instantly rude, defensive, and completely unwilling to assist meHis first solution was for me to just suck it up and recognize that Best Buy is giving me a $phone, and even if I have to pay the $deductible for accidental damage I'm still getting a hell of a dealThis was a ludicrous claim on his part, because we had just established that I would either receive the exact phone (valued at $today, not $600) or I would receive a $gift cardIf you consider that I've already spent $on the warranty and there's a chance I also need to pay an additional $deductible, Best Buy is potentially earning money from me (about $net) not losing anythingIf they don't require a deductible, then the company is only out $83.12, which is a far cry from $His second solution was to just pay off my current contract and buy a new phoneIf that's he best solution then why have I spent a total of $to date on their product service plan? I eventually convinced the guy to let me speak to an in-store Geek Squad rep, who, after taking a minute to actually look up my plan, told me that I did, in fact, need to submit a claim through Geek Squad's 1-number I'm feeling duped by Best BuyI was informed that I was investing in an in-store replacement plan, not a "we'll send you a box and you'll maybe get a replacement phone in a couple weeks and maybe charge you a $deductible as well" planFurther, Best Buy is clearly unwilling to keep their commitment in providing me with a phone of equal or greater valueTheir employees are also ignorant of the services they sell, and can be very rude This adventure has taken over hours and there still hasn't been any resolutionNo replacement phone or shipping box is on its way yethours of my life I'll never get back and I have nothing to show for it

I ordered WWE 2K(PS4) on Black Friday for the sale price of + tax (order [redacted] )On Cyber Monday I checked the status of my order online and noticed it had been cancelled, which I was not notified ofI called the customer service line and was told by the CSR that the order had been cancelled on Bestbuy's endThe gentleman advised me to reorder the game and call again the following day to price match as he could not do a price match on Cyber MondayI reordered the game (order [redacted] ) and called customer service on TuesdayI was advised by the CSR that she had processed the price match and I would receive an e-mail shortlyOnly a few hours later I checked my order status online and my second order had also been cancelled without notification I tried the call back feature on the customer service line and did not hear backI sent an e-mail through the online form and received a reply days laterThe reply advised that my payment authorization had been denied and the rep suggested I contact my credit card companyI paid with Paypal so I suspect this was a generic replyI called the customer service line and waited an hour to speak with a rep for the third time, and this rep was far more helpfulHe advised that Bestbuy was having technical issues with PaypalHe suggested I reorder the game and he would apply the discount on the same phone callI did, and he confirmed that the discount was appliedNow I'm waiting for the game to be shipped and hopefully there will be no further cancellations Despite the best efforts of the 4th customer service rep, I am very displeased with my serviceIt took customers service reps and separate orders for a single video gameI'm not sure why the first rep couldn't tell me to reorder with a different form of payment...or the second...or the third rep who emailed meI've had mostly positive experiences in the past and recently purchased a TV+PSPro in store, however this experience will prevent me shopping here in the future