Best Buy Imports

Mrs [redacted] did indeed purchase a [redacted] on 2/20/The customer was told she should have a mechanic look at the vehicle prior to her purchase since it will be an “As- Is purchase”Due to the year of the vehicle we sold it “As-Is” with no warranties expressed or implied and instead did tell Mrs [redacted] that she would be responsible for any repairs arising from the purchase of this vehicleAttached are the documents that Mrs [redacted] agreed to and signed while purchasing her car.Sincerely,Jane S*4/6/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]I am rejecting this because I have recordings that indicate the Engine light was on prior to my purchase or signing and video proof that Harry and Finance manager stated they would get the damages fixed and not to worry Papers were signed under the impression that the engine light would be taken care of This business took advantage of me for no reason at all I was going in there to make a purchase and they could have sold me anything that worked I had my three children with me and they did not treat me with the care that they promised Complaint: I am rejecting this response because: Regards, Erica [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] I am rejecting this because I have recordings that indicate the Engine light was on prior to my purchase or signing and video proof that Harry and Finance manager stated they would get the damages fixed and not to worry Papers were signed under the impression that the engine light would be taken care of This business took advantage of me for no reason at all I was going in there to make a purchase and they could have sold me anything that worked I had my three children with me and they did not treat me with the care that they promised Complaint: I am rejecting this response because: Regards, Erica [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]I am rejecting this because I have recordings that indicate the Engine light was on prior to my purchase or signing and video proof that Harry and Finance manager stated they would get the damages fixed and not to worry.  Papers were signed under the impression that the engine light would be taken care of.   This business took advantage of me for no reason at all.  I was going in there to make a purchase and they could have sold me anything that worked.   I had my three children with me and they did not treat me with the care that they promised.  
 Complaint: 11243626
I am rejecting this response because:
Regards,
Erica [redacted]

Mrs. [redacted] did indeed purchase a 2006 [redacted] on 2/20/16. The customer was told she should have a mechanic look at the vehicle prior to her purchase since it will be an “As- Is purchase”. Due to the year of the vehicle we sold it “As-Is” with no warranties expressed or implied and...

instead did tell Mrs. [redacted] that she would be responsible for any repairs arising from the purchase of this vehicle. Attached are the documents that Mrs. [redacted] agreed to and signed while purchasing her car.Sincerely,
Jane S[redacted]4/6/15

Mrs. [redacted] did indeed purchase a 2006 [redacted] on 2/20/16. The customer was told she should have a mechanic look at the vehicle prior to her purchase since it will be an “As- Is purchase”. Due to the year of the vehicle we sold it “As-Is” with no warranties expressed or implied and instead did...

tell Mrs. [redacted] that she would be responsible for any repairs arising from the purchase of this vehicle. Attached are the documents that Mrs. [redacted] agreed to and signed while purchasing her car.Sincerely,Jane S[redacted]4/6/15

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I am rejecting this because I have recordings that indicate the Engine light was on prior to my purchase or signing and video proof that Harry and Finance manager stated they would get the damages fixed and not to worry.  Papers were signed under the impression that the engine light would be taken care of.   This business took advantage of me for no reason at all.  I was going in there to make a purchase and they could have sold me anything that worked.   I had my three children with me and they did not treat me with the care that they promised.  
 Complaint: 11243626
I am rejecting this response because:
Regards,
Erica [redacted]