Best Buy Motors Incorporated

From: Revdex.com of Metro Washington DC
Date: Thu, May 1, at 8:AM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Thu, May 1, at 7:AM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: "[email protected]" UPDATE:
I was invited to the offices of the dealership on 4/24/with assurance to have the issues resolvedUpon arrival, the manager *** said he wanted to resolve the issue*** informed me that the dealership could not resolved the mechanical problem with the car and decided not to continue business with meHe said that the dealership would refund my full down payment and close the account with American Credit Acceptance the bank that funded the payment for my carHe give me an agreement stating confirming our discussion to signAfter signing the agreement, they immediately refused to adhered to it refusing me demand to rip the agreement because it was signed under pretenseI don't have the car and the bank continue to called me for payment with the last called from the bank coming on 4/30//
________________________________________
From: [email protected] [[email protected]]

To whom this may concern :
There was an complain filed against our business (Best Buy Imports inc ) filed on 3/14/
regarding a purchase made on 2/6/,*** *** Complaint id : *** *** *** returned
here at best buy after several weeks with the
*** he purchased with a loud noise coming from the front of the vehicle , we examined the car and found that he had hit something - bottomed out the car which broke the exhaust
piping causing damage to other parts of the car We extended a courtesy to *** *** to fix the car and return
it to him at no cost , which are not covered in the warranty given to *** *** at the time of sale , (Damage Caused EXHAUST-Alternator )
we have been in contact with the customer ** *** returned the car voluntarily stating that he no longer wanted the car, More
than days after Purchase,we have worked with him to avoid Voluntary Repossession and keep the vehicle Making his paymentsAt this time *** has caused damage to this vehicle and is trying to hold the dealer responsible for the damages he causedwe have been in contact
with the customer to let him know that the vehicle is ready for pick up and he can continue to make his monthly payments as scheduled to avoid repossession
he must pick up the vehicle by 3/13/
sincerely
BEST BUY IMPORTS
***

Best buy Imports Inc Frankford Ave
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Phila.? Pa? ? ? ? ? ? ? ? ? ? 19135? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ###-###-#### Att: Revdex.com Complaint ID: *** *** and Best Buy Imports To whom This may concern, we recently received an emailed complaint regarding one of our existing customers, which purchased a *** * series We received this email in one of our outdated email addresses, if you would please begin to forward any and all complaint and or requests to our store email address @ bestbyimports2@***.comOn Thursday April 7th *** *** visited our store inquiring about a vehicle here at our facility , she then proceeded to fill a credit application to proceed with the process of approval , we then explained that she wasn’t approved for any bank financing because of the amount of defaulted accounts , so we offered our buy here pay here program which requires 33% down , which would require that she put down $on the vehicle she inquired about she only had $available so we allowed her to drive that day ,but would sign a promissory note in the amount of $due two weeks from the date of the contract signed by ** *** The manager of? the store reached out to contact the customer about the balance on the due date , nothing was solved on this day we can provide all documents signed by our customer regarding this deal and our video as well as calls recorded for quality control purposes since that time ** *** has come in to make her balance and partial paymentPlease fill free to reply to this email or reach out to our store Best Regards , Management .? This message originally read on 5/14/ ? Revdex.com serving Metro Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington DC 20005-PHONE:###-###-#### FAX:###-###-#### 5/19/? John S*** Best Buy Motors Incorporated North Broad Street Philadelphia ? PA? ? Dear John S***: The Revdex.com received a complaint about your business.? We already attempted to contact you via email or mail about this complaint but received no response.? Please review this notice and respond to this complaint immediately For your reference, the complaint was submitted on 4/25/and was assigned an ID of ***.? Please review this information and provide written response within days, or this complaint will reflect negatively on your Revdex.com Reliability Report.? Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customer.? By submitting your response, you are representing that it is a truthful account of your experience with this customer.? The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language If you have any questions, please do not hesitate to contact us Regards, *** *** The Revdex.com CUSTOMER EXPERIENCE? INFORMATION Customer Information: *** *** *** *** *** *** Philadelphia , PA ? *** Daytime Phone:? ###-###-#### E-mail:? ***@***.com The details of this matter are as follows: ? Complaint Involves: Contract Disputes Customer’s Statement of the Problem: On April 8th I purchased a *** *** form Chris the manager at BestBuy ImportsThis is a buy here pay here loanAt the time that I was in the office Chris never disclosed to me that I had to pay an additional $for the tax, title , and tags it was my understanding that the amount was included with the priceOver the next weeks Chris harassed me constantly about a car fax report which seemed odd because that is something I could pull off line so on April 23rd at 9am Chris called again and that's when he told me about the additional paymentHe stated at that time very nasty that he would come and get the car if I didn't pay I explained to Chris that he never told me nor discussed an additional payment after that the conversation went to a full blown argumentI hung up and tried to get someone else on the line and Chris answered again , we argued again so I called the other location at *** *** *** and spoke to Harry who was very nice and explained to me that this wasn't the first time this has happened with Chris , Harry was willing to help so he reached out to the general manager who called me on the 23rd and at that time I requested my $less the amount of having the car for weeksHe stated that he would call me back because he needed to clear this with the owner, I have not received a call as of todays dateI do not feel that continuing this business relationship would be best for either partyChris is very intimidating and told me more than once that he would keep my money and take the carAlso, I was reviewing my insurance papers he arranged me to have insurance for months at $so in June I will no longer have insurance he and the representative from *** *** are running some type of scam I am sure because there was no money down now I see it was just to get the car off the lot then to heck with me in JuneToo many of these car dealers are crooks and no one helps the consumer I hope the Revdex.com can assist me I really want my money back Complaint Background: Product/Service:? *** Purchase Date:? 4/8/Problem Occurred:? 4/8/Model:? *** Talked to Company:? 4/23/ Name of Salesperson: Chris? Purchase Price: $Disputed Amount: $ Desired Outcome/Settlement:? I would like my money back in order to purchase another vehicleI cannot and will not be disrespected while I am obligated to make paymentsAs I stated above the argument was very ugly on both parts but that's only because I will not be disrespected and hoodwinked by a crooksDesired Settlement: Refund?

Best buy Imports Inc 6832 Frankford Ave...

                                        ...⇄      Phila.  Pa          19135                          �...⇄     ###-###-#### Att: Revdex.com Complaint ID: [redacted] and Best Buy Imports To whom This may concern, we recently received an emailed complaint regarding one of our existing customers, which purchased a 2007 [redacted] series . We received this email in one of our outdated email addresses, if you would please begin to forward any and all complaint and or requests to our store email address @ bestbyimports2@[redacted].com. On Thursday April 7th [redacted] visited our store inquiring about a vehicle here at our facility , she then proceeded to fill a credit application to proceed with the process of approval , we then explained that she wasn’t approved for any bank financing because of the amount of defaulted accounts , so we offered our buy here pay here program which requires 33% down , which would require that she put down $2600.00 on the vehicle she inquired about . she only had $1500 available so we allowed her to drive that day ,but would sign a promissory note in the amount of $500.00 due two weeks from the date of the contract signed by [redacted] . The manager of  the store reached out to contact the customer about the balance on the due date , nothing was solved on this day . we can provide all documents signed by our customer regarding this deal and our video as well as calls recorded for quality control purposes . since that time [redacted] has come in to make her balance and partial payment. Please fill free to reply to this email or reach out to our store . Best Regards , Management . This message originally read on 5/14/2016   Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 20005-3404 PHONE:###-###-#### FAX:###-###-#### 5/19/2016   John S[redacted] Best Buy Motors Incorporated 5821 North Broad Street Philadelphia  PA  19141   Dear John S[redacted]: The Revdex.com received a complaint about your business.  We already attempted to contact you via email or mail about this complaint but received no response.  Please review this notice and respond to this complaint immediately. For your reference, the complaint was submitted on 4/25/2016 and was assigned an ID of [redacted].  Please review this information and provide written response within 10 days, or this complaint will reflect negatively on your Revdex.com Reliability Report.  Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language. If you have any questions, please do not hesitate to contact us. Regards, [redacted] The Revdex.com CUSTOMER EXPERIENCE INFORMATION Customer Information: [redacted] Philadelphia , PA  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]@[redacted].com The details of this matter are as follows:  Complaint Involves: Contract Disputes Customer’s Statement of the Problem: On April 8th I purchased a 2007 [redacted] form Chris the manager at BestBuy Imports. This is a buy here pay here loan. At the time that I was in the office Chris never disclosed to me that I had to pay an additional $835.60 for the tax, title , and tags it was my understanding that the amount was included with the price. Over the next 3 weeks Chris harassed me constantly about a car fax report which seemed odd because that is something I could pull off line so on April 23rd at 9am Chris called again and that's when he told me about the additional payment. He stated at that time very nasty that he would come and get the car if I didn't pay I explained to Chris that he never told me nor discussed an additional payment after that the conversation went to a full blown argument. I hung up and tried to get someone else on the line and Chris answered again , we argued again so I called the other location at [redacted] and spoke to Harry who was very nice and explained to me that this wasn't the first time this has happened with Chris , Harry was willing to help so he reached out to the general manager who called me on the 23rd and at that time I requested my $1500.00 less the amount of having the car for 3 weeks. He stated that he would call me back because he needed to clear this with the owner, I have not received a call as of todays date. I do not feel that continuing this business relationship would be best for either party. Chris is very intimidating and told me more than once that he would keep my money and take the car. Also, I was reviewing my insurance papers he arranged me to have insurance for 2 months at $455.00 so in June I will no longer have insurance he and the representative from [redacted] are running some type of scam I am sure because there was no money down now I see it was just to get the car off the lot then to heck with me in June. Too many of these car dealers are crooks and no one helps the consumer . I hope the Revdex.com can assist me I really want my money back. Complaint Background: Product/Service: [redacted] Purchase Date: 4/8/2016 Problem Occurred: 4/8/2016 Model: [redacted] Talked to Company: 4/23/2016 Name of Salesperson: Chris  Purchase Price: $8835.00 Disputed Amount: $1500.00 Desired Outcome/Settlement:  I would like my money back in order to purchase another vehicle. I cannot and will not be disrespected while I am obligated to make payments. As I stated above the argument was very ugly on both parts but that's only because I will not be disrespected and hoodwinked by a crooks. Desired Settlement: Refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
On April 2nd 2015 I received a phone call from Christ stating that "the car was ready to be picked up." I said to him that I was working until 6 so I would not be able to pick up the car until then. Christ gives me at call at 6 to tell me that he needs me to sign some papers then I can go pick the car up from a shop called [redacted] located  [redacted] Phila,Pa [redacted] . I am on my way to Christ so I can sign these papers not to mention that it was almost 8 pm and I am meeting up with this guy that continues to call to harass me about these papers he needs signed. We meet at a local [redacted] on [redacted] where Christ insist on me signing the papers for the Revdex.com and after this I go to pick up my car from the shop. When I get to the shop no surprise that my car was still being worked on the mechanic said that he still needed at least 3 more days with my car because he had to order the motor mounts. I call Christ and tell him how I feel about being played games with. The gentleman at the shop tells me that he had just stated working on my car because they were working on a [redacted] from best buy imports that a customer also returned because they were having problems on April 2nd the mechanic said that Christ told him to work on the [redacted] and "f[redacted] the [redacted]." The mechanic showed me the welded exhaust pipe that was taken off of the [redacted] which I now have personal pictures of and I also have a recording for evidence of everything the mechanic has told me about not only my car but best buy imports. I have also requested recordings of the actual phone conversations that I had with Christ on April 2nd 2015 from my phone provider.
Regards,
[redacted]