Best Buy Transmissions

Hello, This customer first contacted us on Saturday, September [redacted] regarding a defective dog harness that needed to be replacedI responded to her on Monday, September [redacted] and advised her of our replacement procedure which includes emailing us a photo of the damaged itemThe next email received was on Friday, September ***, in which the customer stated she hadn’t received her replacementI responded and advised her that her replacement had not been sent as we had never received an email with the requested photosShe thought I was lying and demanded a refundI then advised her that our refund procedure requires mailing the product and receipt into our returns departmentOn Sunday, October [redacted] the customer finally sent actual photos of the damaged item and a replacement harness was mailed out to her on Monday, October [redacted] and delivered to her provided address on Thursday, October ***Please let me know if you need any further informationThank you

Hello, This customer first contacted us on Saturday, September [redacted] regarding a defective dog harness that needed to be replaced. I responded to her on Monday, September [redacted] and advised her of our replacement procedure which includes emailing us a photo of the damaged item. The next email received...

was on Friday, September [redacted], in which the customer stated she hadn’t received her replacement. I responded and advised her that her replacement had not been sent as we had never received an email with the requested photos. She thought I was lying and demanded a refund. I then advised her that our refund procedure requires mailing the product and receipt into our returns department. On Sunday, October [redacted] the customer finally sent actual photos of the damaged item and a replacement harness was mailed out to her on Monday, October [redacted] and delivered to her provided address on Thursday, October [redacted]. Please let me know if you need any further information. Thank you