Best Buy Wholesalers

Website Complaint Response:
The vehicle was serviced and cleaned for delivery as all our vehicles areWhen she came back with issues we immediately gave her a car to use which is a loaner we make available we have no control what past customer leave in inside these carsRepairs were
made to her vehicle, but they did not meet her expectationsAt this point we bought back the vehicle and refunded her down payment These are used cars and like any other dealer in this state we do the best job we know how to do; to give the customer a good product
8/8/11:23:AM

Review: I drive for my job and am 6 months pregnant, which everyone knew when I came in looking for a safe and reliable vehicle. Right off the bat when I came in to look at cars the manager [redacted] jumped down my throat to put my down payment down.I had $500 but he said it was good to get me into a nice car, he showed me an [redacted] and said it was great on gas and a safe family vehicle. Aside from a tear in the seat it looked great and he assured me I had nothing to worry about. When I asked to test drive the vehicle he told me all his dealer plates were out with salesmen picking up cars so I'd have to wait and that this was the only car I was approved for with my down payment, but that I needed to put it down that day to save the vehicle or they may not be able to sell me anything if it sells the next day. Being in desperate need of a car within a few days I made the decision to trust them being that there would be a warranty added to make sure if anything goes wrong they will fix it. I came back a couple days later to do the paperwork and leave in my new car. Not even an hour after leaving I returned to inquire about issues I was having with the brakes, steering was hard and the back window latch was broken. They took it back, fixed the brakes and told me they needed to order a few parts. 2 days later I came in for my appointment and the parts were still not ordered and the brakes had gotten even worse. Again, they "fixed" the brakes and I waited for a call that would never come. Later that day I went to stop off the highway and had absolutely no brakes, the car was shaking on the highway, bucking up hills, the check engine, brake and abs lights were on, wouldn't go over 55mph, it sounded like I was dragging chains alongside the car and countless other issues. They told me it was safe and to "drive less". After numerous calls and service men drove the vehicle they decided that it in fact was not safe and they should have never let me leave the lot with the car. I was given a loaner car to use when they agreed to sell me a different car. The loaner was a [redacted] which had no brakes, no a/c, smelled of gas, shook on the highway, had drug paraphernalia in the center console, over heated numerous times while I had it and had no oil in it. That was 4 weeks ago when I was given that for a "short time". I called to get answers on when I could pick up the new car and was given the run around every time that someone would call me and let me know, not once did I get a call back or an answer. [redacted] a salesman/service who started off helpful and very nice, cursed me out numerous times for complaining about the situation and calling too much because I was never given an answer on when anything would be ready and didn't know what else to do but follow up, and the weeks just kept going by with no indication on when I could pick up this [redacted] I signed paperwork for. Then today when everything was supposed to be ready for me, they took the loaner car back, told me they were done doing business with me and that they were keeping my down payment too. While the [redacted] is still registered in my name with my plates still on it.Desired Settlement: I want my $500 deposit back and the $80.64 payment taken from my account for a car that I did not have.

Business

Response:

Website Complaint Response:

The vehicle was serviced and cleaned for delivery as all our vehicles are. When she came back with issues we immediately gave her a car to use which is a loaner we make available we have no control what past customer leave in inside these cars. Repairs were made to her vehicle, but they did not meet her expectations. At this point we bought back the vehicle and refunded her down payment These are used cars and like any other dealer in this state we do the best job we know how to do; to give the customer a good product..

8/8/2014 11:23:15 AM

Review: When purchasing my car, I have a paid receipt stating I was charged for the business to register the new vehicle. At purchase, I was given an envelope which stated 'title and registration' and that all the paperwork had been processed and my plates were switched over from my car traded in, to my new registed car I had bought from them. When opening the envelope I found there was NO title, nor registration like I had paid for and was told I was given. When reaching out to the business, they made up numerous excuses that went on for months about why they did not have proof of the car's title nor the registration. When I called the DMV they stated that the car was never registered, nor were the plates switched over (they were still registered to the car I sold them). To this day I have no proof of a title, registration, emission test, nor a refund for either.Desired Settlement: To be refunded the money I initially paid for them to do the title/registration/emissions.