Best Buy Windows & Siding

I had never heard of this company and relied on the Revdex.com rating to make my decision to contact themThe rep gave us a great estimate (we had previously received some that were extremely high) There was no high pressure to commit to this work and were given recommendations on the type of windows that would look good in our home We decided to go with this company One of the main reasons was because they did not require a 50% down payment The windows were ordered and It took a few weeks for the windows to come in Once the installation was scheduled, it took one day to complete this work Please note that I did not have to do any preliminary work (like removing the mini blinds from the windows); these guys did it all I was totally impressedThe full payment was made once the work was completed

Their windows seem ok but customer service is severely lackingAfter calls, text msgs and emails (over almost month period) I still have not been contacted by the company in regards to a claim I filed in regards to damages that were done during installationI did have one of their reps come out and verify the damage but that's about weeks agoI left messages for him and their sales rep twice and used the "contact us" link on their website with no responseThe windows come with a decent warranty but if this is the response they give to problems then it's basically worthless