Best Buys Direct, Inc.

Complaint:
I am rejecting this response because:
Regards,
Michael Ferguson
/>
Before I sign off on the complaint, I want to be sure I am refunded $of $and receive the 18lbsof grass seed I have attached the letter (above) I received from the grass seed company The form you sent me just states that they will send me the grass seedIt does not say anything about the refund I hate to be anal about wording, however, I would hate ti sign off and not get my refund

Complaint: ***
I am rejecting this response because:
The bag instructions cover new lawns, established lawns and spot repairsIn all cases, preparations and additional materials are required unlike the ad which states "No preparationJust broadcast seed, water or let nature do it." In addition they were to get back to me with instructions regarding product return and I have yet to hear anythingCalled early yesterday AM.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They sent me an email back on 4/30/stating they issued a credit and here it is 5/22/
and still no creditI have called that bank where my card is from and they have no documentation of credit from this company or anything pendingI have told the company this and still nothingThey keep telling me it is done and their is nothing they can do but to waitThere is no credit apparently comingI do not feel that it should take almost dyas for it to go back on my cardAll I want is my credit ASAP
Regards,
Tanya Jefferson

***Hi
We are shipping the 18lbsof grass seed to *** ***
***
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Michael Ferguson

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]

Attn: Revdex.comThis order has been cancelled on 9/24 for the 3cans of Leakender.[redacted]Customer Service

Hi
Your refund was done on 3/21.
The shipment will be delivered 3/27.
[redacted]
Customer Service

Hi
A refund was issued to this customer..
[redacted]
Customer Service

We were told when issuing this refund that it can take up to 30days to post depending on the card company....the refund was done on 4/25.
The following number I had given to [redacted] to check with the card company reference number [redacted]..this was given to me by [redacted]
[redacted]
Customer Service

sans-serif;">Please update that this item has been resolved – the company has provided a product refund – but no refund for shipping and handling.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I wanted to buy one 18lb bag of grass seed online, somehow, two bags were ordered (order #[redacted]. The company does not give any way to delete one of the orders. I called the only 800 number available. The person I talked to said they would have someone from customer service contact me withing 5 days. That was on 01/13/14.

On 03/18/14: I received this email:

Dear [redacted],

Thank you for your recent order from Best Buys Direct. Your order [redacted] has been shipped on 03/18/14 to the following address: [redacted] No one has contacted me and when I called the 800 number again, they said the same thing to me They are shipping me 6lbs. They are billing me for $180.00 for 36lbs.Desired Settlement: I just want the 18lbs for $90 free shipping.

Business

Response:

[redacted]Hi

We are shipping the 18lbs. of grass seed to [redacted]

Customer Service

Consumer

Response:

Review: 9977097

I am rejecting this response because:

Regards,

Michael Ferguson

Before I sign off on the complaint, I want to be sure I am refunded $90.00 of $180.00 and receive the 18lbs. of grass seed. I have attached the letter (above) I received from the grass seed company.

The form you sent me just states that they will send me the grass seed. It does not say anything about the refund. I hate to be anal about wording, however, I would hate ti sign off and not get my refund.

Business

Response:

Hi

Your refund was done on 3/21.

The shipment will be delivered 3/27.

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Michael Ferguson

Review: I ordered grass seed and they shipped it out but never put the actual alphabetic part of my address on the shipping label, therefore it was sent back. They never called me to let me know of the problem I had to call the shipping carrier and they explained what happened. Called the company and spoke with [redacted] who was rude and not very helpful. I finally requested a refund after no help from them. I was told it would take 5-7 business days and almost 30 days later still waiting. Finally I guess they got tired of me calling and stated they issued me a credit. That was suppose to have been done on 4/30 and still nothing. They told me to call my card company because they did their part and my bank stated that nothing has been received or pending. Called back and spoke with [redacted] a manager and she stated it has been processed and I should wait 30 days. All I want is my money because this business is apparently not trustworthy.Desired Settlement: I would like my credit to my credit card and not have to keep calling them and waiting anger 30 days.

Business

Response:

Hi

A refund was issued to this customer..

Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They sent me an email back on 4/30/2014 stating they issued a credit and here it is 5/22/2014 and still no credit. I have called that bank where my card is from and they have no documentation of credit from this company or anything pending. I have told the company this and still nothing. They keep telling me it is done and their is nothing they can do but to wait. There is no credit apparently coming. I do not feel that it should take almost 30 dyas for it to go back on my card. All I want is my credit ASAP.........

Regards,

Tanya Jefferson

Business

Response:

We were told when issuing this refund that it can take up to 30days to post depending on the card company....the refund was done on 4/25.

The following number I had given to [redacted] to check with the card company reference number [redacted]..this was given to me by [redacted]

Customer Service

Review: Responding to an ad for "Canada Green" grass seed, I was spurred on by the printed facts that one only had to scatter the seed and were done. When I received the product, the packaging gave very specific directions as to soil preparation, watering, etc. contrary to the ad. I called them and someone is to get back to me on directions to return the product. They said they were sorry about the mistake. I consider this to be blatant erroneous advertising that should be stopped.Desired Settlement: That the company be penalized for this flagrant misrepresentation, require to remove or correct the ad and offer compensation to others who have purchased the product, but have not come forth to complain.

Business

Response:

our directions are as follows:The bag directions are for starting a new lawn.......and this can also can be scattered by hand or in a lawn spreader...for adding to an established lawn.[redacted]Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The bag instructions cover new lawns, established lawns and spot repairs. In all 3 cases, preparations and additional materials are required unlike the ad which states "No preparation. Just broadcast seed, water or let nature do it." In addition they were to get back to me with instructions regarding product return and I have yet to hear anything. Called early yesterday AM.

Regards,

Business

Response:

The return address is as follows:Fosdick26 Barnes Industrial Rd. NorthWallingford Ct. 06492Attn: Returns....[redacted]Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I believe the company should provide me a shipping account so I do not have to pay for the return. I also believe that they should amend their ad for this product to provide more accurate information regarding what is required for installation. In the interim I am disputing their charge with my credit card company.

Regards,

Review: I ORERED A CAN OF LEX1 SPRAY AND GOT 2 BILLS. ONE IS FOR 3CANS OF SRAY AND THE OTHER IS FOR 1 . I ONLY ORDERED 1 CANDesired Settlement: I JUST WANT 1 CAN OF SPRAY NOT 4

Business

Response:

Attn: Revdex.comThis order has been cancelled on 9/24 for the 3cans of Leakender.[redacted]Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered 2 lb bag of the Canada Green grass seed. It germinated but then died within three weeks. They said that there was an unconditional money back or replacement guarantee on the product. I have contacted the company through their Best Buy Direct distributor and was told that someone front he company would be contacting me. It has been here weeks and still nothing. I would like to file a complaint for the lack of response and the replacement/refund guarantee.Desired Settlement: To get my refund sent to me.

Business

Response:

HiWe will send a replacement to them......this order is a year old...and cannot refund money over a year.[redacted]Best Buys Direct

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] represents that their product is green and foams in order to stay in place. This product is neither green, nor does it foam and stay in place. In addition they indicate that it will "grow anywhere" but when you receive the product it tells you that you need to add top soil and prepare the area in a particular way . This product is not at all what it claims to be and I would like a refund.Desired Settlement: I would like to have a full refund of what I paid for the product

Business

Response:

We do not sell this item....they will have to get in contact with the person that they purchased it from..On the complaint is an email[redacted]Linda Customer Service

Consumer

Response:

Please update that this item has been resolved – the company has provided a product refund – but no refund for shipping and handling.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,