Best By Farr

Mr. [redacted]'s warranty refund was processed by our vendor on 1/9/2017.  BBF mailed Mr. [redacted] a check on 1/12/2017 (#[redacted]), which he said he didn't receive.  We then re-issued a second check on 2/23/2017 (#[redacted]) to his local Sedona address.  On 2/27/2017 we received a notice that Mr. [redacted] had disputed the $632.00 thru Chase Paymentech on 2/16/2017.  We spoke with Mr. [redacted] on 1/12/2017 & 2/23/2017 about mailing out a check to him with no mention from him about the dispute he filed with his credit card ([redacted]).  On 2/27/2017 we stopped payment on both checks to Mr. [redacted].  The "chargeback" (dispute) Document from Chase allows BBF to challenge or accept the chargeback if no dispute is made.  BBF has decided not to dispute the charge and the amount has already been levied from BBF's business account as of 2/21/2017.  Per the chargeback document, the funds will not be released back into Mr. [redacted]'s until after 3/27/2017.  Mr. [redacted] will need to check with his bank after this date for the credit back to his account.  Due to Mr. [redacted]'s decision to dispute the charge with his bank has significantly delayed the reimbursement process for his refund.  Mr. [redacted] has also failed to mention in this Revdex.com complaint that he had sought reimbursement several weeks prior to his complaint, with knowledge that we had been in contact with him at least twice letting him know we were sending his money to him via check.  At this time Mr. [redacted] needs to wait until [redacted] and Chase Bank has settled the dispute and releases the money back into his account.  All the documents that proves all these dates and transactions have been scanned and attached to this response.

The name should be Worst By Farr! This company completed 2 service calls at my property in Sedona, the first in January and the second in May. They found nothing wrong with the heating/AC the first time but only a few months later I needed a new system. I understand that since the system is old and I asked for a quote. That never happened because of a "miscommunication" between the service man and the front office even though he told me he would give the information to a designer at the office early the next day. Three days later another competitor, Sedona Sheet Metal, looked at the system, gave me a quote within hours and had a new system installed within 3 working days. A clear comparison between terrible customer service and exemplary customer service. Never, never use Best By Farr!

I have an older air conditioner that many companies in the Verde Valley have tried and failed to repair properly. Best By Farr LLC were prompt and attentive.

For a very reasonable price they properly diagnosed our units problems and repaired it like new. Our AC has never worked this well and our home has never been cooler.

I whole heartedly recommend Best By Farr LLC , especially when the other guys are unable to fix it!