Best Cigar Prices

From: [redacted] < [redacted] @***.com>Date: Tue, Mar 14, at 8:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Please close this complaint, the business has resolved the situation and I accept the resultThanks!

We are sorry for the customers frustration but after he returned the product he then placed another order with us on 4/7/which we then used his in house credit of $It was not for the full amount since it states in our return policy that credit will be prorated based of number of cigars returned, in this case he returned out of the [redacted] variety samplerAt this time the customer said he wanted to have this as a credit towards his next order

Here is our response in regards to the complaint from [redacted] Original Order was placed on 08/In looking at that order, the Country that was chosen was China when the final destination should have been Hong KongWhen the first time we spoke with her on the phone, the package was being held in IndonesiaShe patiently waited a few days to see if there was going to be any movementThe second time we talked, we apologized to her and told her that we can either refund her in full for everything or send her out a replacement packageShe was super happy to hear that we could send out a replacement packageSo on 09/08, we set up the replacement packageWe emailed her the tracking # as soon as we had it and told her that we would watch this shipment closelyThe last time we spoke, we told her that the replacement package arrived in Chicago, IL and is currently on its wayI have also attached all of our email correspondence for your reference After, the replacement package was sent, the original package finally arrived Hong KongWe then found out she wrote to the Revdex.com about this issueNot sure whySo we then called her and left her a voicemailWe advised her that the original package finally arrived in Hong Kong and that the replacement package is on its way as wellWe gave her the choice to keep both packages or have her boyfriend refuse the replacement package once that arrives and that if she has any questions to call usAt this point we have never heard back from herPlease let me know if you have any questions or concerns regarding this matterBest Regards,Bill L [redacted] Customer Service Manager [redacted] @bestcigarprices.com1-888-41-CIGARNew Global Marketing, Inc.www.BestCigarPrices.com 1-888-41-CIGARBest Selection, Best Service, BestCigarPrices.comThis communication may contain information which is confidentialOnly the intended recipient of this email may rely on its contentsKindly notify us if you receive this email in errorPlease do not forward, copy, use, retain or save this email[redacted] ---------- Forwarded message ----------From: Melinda F [redacted] < [redacted] @bestcigarprices.com>To: " [redacted] @***.COM" < [redacted] @***.com>Cc: Date: Wed, Sep 17:21:+0000Subject: Important Information About Your Order! Order # [redacted] Hi [redacted] , Here is the USPS tracking # for your replacement package: [redacted] I will be monitoring this package very closely for youI am out of the office this Friday 09/11, but I will be back in on Monday at 7:amHave a great day!! Thanks, Melinda F [redacted] Customer Service Supervisor###-###-#### [redacted] @bestcigarprices.com ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>To: Melinda F [redacted] < [redacted] @bestcigarprices.com>Cc: Date: Wed, Sep 17:25:+0000Subject: Re: Important Information About Your Order! Order # [redacted] Thank you so much for your assistance!! [redacted] Sent from my [redacted] On Sep 9, 2015, at 1:PM, Melinda F [redacted] < [redacted] @bestcigarprices.com> wrote:Hi [redacted] , Here is the USPS tracking # for your replacement package: [redacted] I will be monitoring this package very closely for youI am out of the office this Friday 09/11, but I will be back in on Monday at 7:amHave a great day!! Thanks, Melinda F [redacted] Customer Service Supervisor###-###-#### [redacted] @bestcigarprices.com ---------- Forwarded message ----------From: Melinda F [redacted] < [redacted] @bestcigarprices.com>To: " [redacted] @***.COM" < [redacted] @***.com>Cc: Date: Fri, Aug 14:25:+0000Subject: Tracking Information For Order # [redacted] Hi [redacted] , Here is the USPS tracking # for Order # [redacted] : [redacted] Let me know if you need anything elseHave a great weekend!! Kind Regards, Melinda F [redacted] Customer Service Supervisor###-###-#### [redacted] @bestcigarprices.com Here is our response in regards to the complaint from [redacted] Original Order was placed on 08/In looking at that order, the Country that was chosen was China when the final destination should have been Hong KongWhen the first time we spoke with her on the phone, the package was being held in IndonesiaShe patiently waited a few days to see if there was going to be any movementThe second time we talked, we apologized to her and told her that we can either refund her in full for everything or send her out a replacement packageShe was super happy to hear that we could send out a replacement packageSo on 09/08, we set up the replacement packageWe emailed her the tracking # as soon as we had it and told her that we would watch this shipment closelyThe last time we spoke, we told her that the replacement package arrived in Chicago, IL and is currently on its wayI have also attached all of our email correspondence for your reference After, the replacement package was sent, the original package finally arrived Hong KongWe then found out she wrote to the Revdex.com about this issueNot sure whySo we then called her and left her a voicemailWe advised her that the original package finally arrived in Hong Kong and that the replacement package is on its way as wellWe gave her the choice to keep both packages or have her boyfriend refuse the replacement package once that arrives and that if she has any questions to call usAt this point we have never heard back from herPlease let me know if you have any questions or concerns regarding this matterBest Regards,Bill LeonardCustomer Service [email protected] Global Marketing, Inc.www.BestCigarPrices.com 1-888-41-CIGARBest Selection, Best Service, BestCigarPrices.comThis communication may contain information which is confidentialOnly the intended recipient of this email may rely on its contentsKindly notify us if you receive this email in errorPlease do not forward, copy, use, retain or save this email---------- Forwarded message ----------From: Melinda F [redacted] < [redacted] @bestcigarprices.com>To: " [redacted] @***.COM" < [redacted] @***.com>Cc: Date: Wed, Sep 17:21:+0000Subject: Important Information About Your Order! Order # [redacted] Hi [redacted] , Here is the USPS tracking # for your replacement package: [redacted] I will be monitoring this package very closely for youI am out of the office this Friday 09/11, but I will be back in on Monday at 7:amHave a great day!! Thanks, Melinda F [redacted] Customer Service Supervisor###-###-#### [redacted] @bestcigarprices.com ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>To: Melinda F [redacted] < [redacted] @bestcigarprices.com>Cc: Date: Wed, Sep 17:25:+0000Subject: Re: Important Information About Your Order! Order # [redacted] Thank you so much for your assistance!! [redacted] Sent from my [redacted] On Sep 9, 2015, at 1:PM, Melinda F [redacted] < [redacted] @bestcigarprices.com> wrote:Hi [redacted] , Here is the USPS tracking # for your replacement package: [redacted] I will be monitoring this package very closely for youI am out of the office this Friday 09/11, but I will be back in on Monday at 7:amHave a great day!! Thanks, Melinda F [redacted] Customer Service Supervisor###-###-#### [redacted] @bestcigarprices.com ---------- Forwarded message ----------From: Melinda F [redacted] < [redacted] @bestcigarprices.com>To: " [redacted] @***.COM" < [redacted] @***.com>Cc: Date: Fri, Aug 14:25:+0000Subject: Tracking Information For Order # [redacted] Hi [redacted] , Here is the USPS tracking # for Order # [redacted] : [redacted] Let me know if you need anything elseHave a great weekend!! Kind Regards, Melinda F [redacted] Customer Service Supervisor###-###-#### [redacted] @bestcigarprices.com

Complaint: [redacted] I am rejecting this response because: I did not speak with them on the 04/17/2016, last time I spoke to anyone was online on 03/11/and below you will find the online chat that I savedAnd if I did reorder where is the product, confirmation or email to me?chat.transcript@ [redacted] .comMar 11tomeGeneral InfoChat Start Time:3/11/1:PMChat End Time:3/11/1:PMChat URL:https://www.bestcigarprices.com/help-center/chat/Referer URL:https://www.bestcigarprices.com/help-center/chat/Name: [redacted] Email: [redacted] @***.comPhone:Initial Question:Refund status Chat Transcript01:51:PM[ [redacted] ]Refund status01:51:PM[Monica]Hello, my name is MonicaWelcome to Best Cigar Prices support.01:52:PM[Monica]Please bear with me for a moment while I look into this for you.01:52:PM[ [redacted] ]Order xxxxxxx01:52:PM[Monica]On Febuary your return was received01:52:PM[Monica]and we did issue a prorated credit to your account with us in the amount of 26.2401:53:PM[Monica]This amount will come off your next order with us01:54:PM[ [redacted] ]what? I will not do business with your company again, I wanted a refund to the account chargedThe product was infested and un usable01:55:PM[Monica]I can put in a request for the credit back to you as of today and a check would be mailed to you01:55:PM[Monica]it just takes a few days to proces this request01:55:PM[ [redacted] ]Why is it you can not return to bank card?01:57:PM[Monica]we have since put in a new credit card system and are unable to credit that card based on the date of the purchase01:57:PM[ [redacted] ]issue the check, again another reason why I will not be using you for future purchases.01:58:PM[Monica]Is there anything else I canassist you with at this time?01:58:PM[ [redacted] ]no what is the estimate on this check's arrival?01:59:PM[Monica]i estimate weeks from Monday I am putting in the request now01:59:PM[ [redacted] ]Have a good day, good bye01:59:PM[Monica]Thank youfor contacting Best Cigar PricesWe appreciate your business! Please do not hesitate to contact us again if we can be of further assistance.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Here is our response in regards to the complaint from *** ***. Original Order was placed on 08/In looking at that order, the Country that was chosen was China when the final destination should have been Hong Kong. When the first time we spoke with her on the
phone, the package was being held in IndonesiaShe patiently waited a few days to see if there was going to be any movementThe second time we talked, we apologized to her and told her that we can either refund her in full for everything or send her out a replacement packageShe was super happy to hear that we could send out a replacement packageSo on 09/08, we set up the replacement packageWe emailed her the tracking # as soon as we had it and told her that we would watch this shipment closelyThe last time we spoke, we told her that the replacement package arrived in Chicago, IL and is currently on its way. I have also attached all of our email correspondence for your reference After, the replacement package was sent, the original package finally arrived Hong Kong. We then found out she wrote to the Revdex.com about this issueNot sure whySo we then called her and left her a voicemailWe advised her that the original package finally arrived in Hong Kong and that the replacement package is on its way as wellWe gave her the choice to keep both packages or have her boyfriend refuse the replacement package once that arrives and that if she has any questions to call usAt this point we have never heard back from her. Please let me know if you have any questions or concerns regarding this matter. Best Regards,Bill L***Customer Service Manager***@bestcigarprices.com1-888-41-CIGARNew Global Marketing, Inc.www.BestCigarPrices.com 1-888-41-CIGARBest Selection, Best Service, BestCigarPrices.comThis communication may contain information which is confidentialOnly the intended recipient of this email may rely on its contentsKindly notify us if you receive this email in errorPlease do not forward, copy, use, retain or save this email.*** ---------- Forwarded message ----------From: Melinda F* To: "***@***.COM" Cc: Date: Wed, Sep 17:21:+0000Subject: Important Information About Your Order! Order # ***Hi ***, Here is the USPS tracking # for your replacement package: *** I will be monitoring this package very closely for youI am out of the office this Friday 09/11, but I will be back in on Monday at 7:am. Have a great day!! Thanks, Melinda F*ustomer Service Supervisor###-###-####***@bestcigarprices.com ---------- Forwarded message ----------From: *** *** To: Melinda F* Cc: Date: Wed, Sep 17:25:+0000Subject: Re: Important Information About Your Order! Order # ***Thank you so much for your assistance!!***Sent from my ***On Sep 9, 2015, at 1:PM, Melinda F* wrote:Hi ***, Here is the USPS tracking # for your replacement package: *** I will be monitoring this package very closely for youI am out of the office this Friday 09/11, but I will be back in on Monday at 7:am. Have a great day!! Thanks, Melinda F*ustomer Service Supervisor###-###-####***@bestcigarprices.com ---------- Forwarded message ----------From: Melinda F* To: "***@***.COM" Cc: Date: Fri, Aug 14:25:+0000Subject: Tracking Information For Order # ***Hi ***, Here is the USPS tracking # for Order # ***: *** Let me know if you need anything else. Have a great weekend!! Kind Regards, Melinda F*ustomer Service Supervisor###-###-####***@bestcigarprices.com
Here is our response in regards to the complaint from *** ***
Original Order was placed on 08/In looking at that order, the Country that was chosen was China when the final destination should have been Hong Kong
When the first time we spoke with her on the phone, the package was being held in IndonesiaShe patiently waited a few days to see if there was going to be any movementThe second time we talked, we apologized to her and told her that we can either refund her in full for everything or send her out a replacement packageShe was super happy to hear that we could send out a replacement packageSo on 09/08, we set up the replacement packageWe emailed her the tracking # as soon as we had it and told her that we would watch this shipment closelyThe last time we spoke, we told her that the replacement package arrived in Chicago, IL and is currently on its way
I have also attached all of our email correspondence for your reference After, the replacement package was sent, the original package finally arrived Hong Kong
We then found out she wrote to the Revdex.com about this issueNot sure whySo we then called her and left her a voicemailWe advised her that the original package finally arrived in Hong Kong and that the replacement package is on its way as wellWe gave her the choice to keep both packages or have her boyfriend refuse the replacement package once that arrives and that if she has any questions to call usAt this point we have never heard back from her
Please let me know if you have any questions or concerns regarding this matter
Best Regards,
Bill Leonard
Customer Service Manager
[email protected]
1-888-41-CIGAR
New Global Marketing, Incwww.BestCigarPrices.com 1-888-41-CIGAR
Best Selection, Best Service, BestCigarPrices.com
This communication may contain information which is confidentialOnly the intended recipient of this email may rely on its contentsKindly notify us if you receive this email in errorPlease do not forward, copy, use, retain or save this email
---------- Forwarded message ----------From: Melinda F* To: "***@***.COM" Cc: Date: Wed, Sep 17:21:+0000Subject: Important Information About Your Order! Order # ***
Hi ***,
Here is the USPS tracking # for your replacement package: ***
I will be monitoring this package very closely for youI am out of the office this Friday 09/11, but I will be back in on Monday at 7:am
Have a great day!!
Thanks,
Melinda F*
Customer Service Supervisor
###-###-####
***@bestcigarprices.com
---------- Forwarded message ----------From: *** *** To: Melinda F* Cc: Date: Wed, Sep 17:25:+0000Subject: Re: Important Information About Your Order! Order # ***
Thank you so much for your assistance!!
***Sent from my ***
On Sep 9, 2015, at 1:PM, Melinda F* wrote:
Hi ***,
Here is the USPS tracking # for your replacement package: ***
I will be monitoring this package very closely for youI am out of the office this Friday 09/11, but I will be back in on Monday at 7:am
Have a great day!!
Thanks,
Melinda F*
Customer Service Supervisor
###-###-####
***@bestcigarprices.com
---------- Forwarded message ----------From: Melinda F* To: "***@***.COM" Cc: Date: Fri, Aug 14:25:+0000Subject: Tracking Information For Order # ***
Hi ***,
Here is the USPS tracking # for Order # ***: ***
Let me know if you need anything else
Have a great weekend!!
Kind Regards,
Melinda F*
Customer Service Supervisor
###-###-####
***@bestcigarprices.com

From: *** *** Date: Thu, Oct 5, at 12:AMSubject: complaint ***To: "[email protected]" Regarding complaint ***. One of my neighbors has brought me the packageAs you can see in the photo my first name is printed but my last name
didn't get printed until after the addressAlso there number five on the label looks like a number sixSo the package was delivered to *** who happen to have a resident named ***They held it for days until they figured out that it wasn't for him and that it was for meNow that I have my package I no longer think there is a scam in their process, I simply think a few combined factors lead to the incorrect deliveryAlthough I didn't like the insinuation that they had to investigate whether or not I was being honest, I do have my package now and that's all I neededThe complaint can be droppedThank you for your serviceBelow is a photo of the shipping label. My name is *** *** and the address should say *** (looks like *** and was apparently delivered there), and the street address should not split my first and last name, that way my neighbor *** would not have thought it was for himIf you have any further questions please don't hesitate to contact me. *** ***

To Whom It May Concern,Thank you for reaching out to us regarding this complaintThis complaint is definitely a surprise considering we spoke to this customer and offered him the exact resolution that he is asking for as part of this complaintThis resolution was offered the day he contacted us
As you can see from the text in red below he hung up on our representative and never gave us a firm answer as to how he wished for us to proceedHere is a screen shot of when the customer contacted us on 3/1/16:Order DetailsOrder Time:2016-02-07:08:23-05Order Final Price:$169.98Invoice Final Price:$169.98Sales Tax:$0.00Finalized?yesIs Speed Order?NoCustomer Memo:Billing*** * ***
** *** ***Brookfield, MP ***
***: *xxxxxxxxxxx***
(invoiced already)Shipping*** *** *** ***Brookfield, MP ***
*** *** ***
(invoiced already)Receipt *** *** (1)Order *** Notes (0)Create a note for Receipt #1474020custy called and said they were tampered with and we sold him secondsWe offered for him to return them back to us and give him a full refundHe still wasn't happy and never made clear what he fully wanted before hanging up on me. - S G*** 03-01-03:03PMOrder ItemsITEMSTOCKCQTYUNIT PRICETOTAL PRICENOTES*** *** by *** *** *** *** (x 52-Box of 25)availCO Phy Qty: 2CO Asm Qty: 2On-Hand Qty: 1Committed Qty: 0Asm Qty: 1Y1162.99162.99Create NoteSub-Total:162.99Tax:0.00Invoiced Shipping:0.00Final Total:169.98Fulfillment Manager for this orderWe will be more than happy to send the customer a return label and provide him with a full refundIf you have any additional feedback or have any questions regarding this issue, please feel free to reach out to us at anytimeWe will be sending him the return label via e-mail today so that he can print it out and ship the product back to usOnce we see the product is on its way back to us we will then go ahead and process his refundOnce we process his refund it may take anywhere from to business days before he gets it back.Best Regards,Bill
L***
Customer Service Manager

Hello,We mailed out the check to the customer back on 01/25/17. It was check # [redacted]. We mailed it to the following address:[redacted] Madison, WI [redacted]We are going to reach out to the customer, advised him of the same information and see if we get this resolved.Kind Regards,Melinda...

R[redacted]Tell us why here...

Complaint: [redacted]I am rejecting this response because: I did not speak with them on the 04/17/2016, last time I spoke to anyone was online on 03/11/2016 and below you will find the online chat that I saved. And if I did reorder where is the product, confirmation or email to me?chat.transcript@[redacted].comMar 11tomeGeneral InfoChat Start Time:3/11/16 1:51 PMChat End Time:3/11/16 1:59 PMChat URL:https://www.bestcigarprices.com/help-center/chat/Referer URL:https://www.bestcigarprices.com/help-center/chat/Name:[redacted]Email:[redac...⇄ Question:Refund status Chat Transcript01:51:49 PM[[redacted]]Refund status01:51:57 PM[Monica]Hello, my name is Monica. Welcome to Best Cigar Prices support.01:52:02 PM[Monica]Please bear with me for a moment while I look into this for you.01:52:14 PM[[redacted]]Order xxxxxxx01:52:25 PM[Monica]On Febuary 29 your return was received01:52:51 PM[Monica]and we did issue a prorated credit to your account with us in the amount of 26.2401:53:05 PM[Monica]This amount will come off your next order with us01:54:01 PM[[redacted]]what? I will not do business with your company again, I wanted a refund to the account charged. The product was infested and un usable01:55:31 PM[Monica]I can put in a request for the credit back to you as of today and a check would be mailed to you01:55:42 PM[Monica]it just takes a few days to proces this request01:55:56 PM[[redacted]]Why is it you can not return to bank card?01:57:01 PM[Monica]we have since put in a new credit card system and are unable to credit that card based on the date of the purchase01:57:33 PM[[redacted]]issue the check, again another reason why I will not be using you for future purchases.01:58:12 PM[Monica]Is there anything else I canassist you with at this time?01:58:33 PM[[redacted]]no what is the estimate on this check's arrival?01:59:15 PM[Monica]i estimate 2 weeks from Monday . I am putting in the request now01:59:29 PM[[redacted]]Have a good day, good bye01:59:46 PM[Monica]Thank youfor contacting Best Cigar Prices. We appreciate your business! Please do not hesitate to contact us again if we can be of further assistance.Regards,
[redacted]

Here is our response in regards to the complaint from [redacted]. Original Order was placed on 08/17. In looking at that order, the Country that was chosen was China when the final destination should have been Hong Kong. When the first time we spoke with her on the phone, the package...

was being held in Indonesia. She patiently waited a few days to see if there was going to be any movement. The second time we talked, we apologized to her and told her that we can either refund her in full for everything or send her out a replacement package. She was super happy to hear that we could send out a replacement package. So on 09/08, we set up the replacement package. We emailed her the tracking # as soon as we had it and told her that we would watch this shipment closely. The last time we spoke, we told her that the replacement package arrived in Chicago, IL and is currently on its way. I have also attached all of our email correspondence for your reference.  After, the replacement package was sent, the original package finally arrived Hong Kong. We then found out she wrote to the Revdex.com about this issue. Not sure why. So we then called her and left her a voicemail. We advised her that the original package finally arrived in Hong Kong and that the replacement package is on its way as well. We gave her the choice to keep both packages or have her boyfriend refuse the replacement package once that arrives and that if she has any questions to call us. At this point we have never heard back from her. Please let me know if you have any questions or concerns regarding this matter. Best Regards,Bill L[redacted]Customer Service Manager[redacted]@bestcigarprices.com1-888-41-CIGARNew Global Marketing, Inc.www.BestCigarPrices.com 1-888-41-CIGARBest Selection, Best Service, BestCigarPrices.comThis communication may contain information which is confidential. Only the intended recipient of this email may rely on its contents. Kindly notify us if you receive this email in error. Please do not forward, copy, use, retain or save this email.[redacted] ---------- Forwarded message ----------From: Melinda F[redacted] <[redacted]@bestcigarprices.com>To: "[redacted].COM" <[redacted].com>Cc: Date: Wed, 9 Sep 2015 17:21:27 +0000Subject: Important Information About Your Order! Order # [redacted]Hi [redacted], Here is the USPS tracking # for your replacement package: [redacted] I will be monitoring this package very closely for you. I am out of the office this Friday 09/11, but I will be back in on Monday at 7:00 am. Have a great day!! Thanks, Melinda F[redacted]Customer Service Supervisor###-###-####[redacted]@bestcigarprices.com ---------- Forwarded message ----------From: [redacted] <[redacted].com>To: Melinda F[redacted] <[redacted]@bestcigarprices.com>Cc: Date: Wed, 9 Sep 2015 17:25:27 +0000Subject: Re: Important Information About Your Order! Order # [redacted]Thank you so much for your assistance!![redacted]Sent from my [redacted]On Sep 9, 2015, at 1:21 PM, Melinda F[redacted] <[redacted]@bestcigarprices.com> wrote:Hi [redacted], Here is the USPS tracking # for your replacement package: [redacted] I will be monitoring this package very closely for you. I am out of the office this Friday 09/11, but I will be back in on Monday at 7:00 am. Have a great day!! Thanks, Melinda F[redacted]Customer Service Supervisor###-###-####[redacted]@bestcigarprices.com ---------- Forwarded message ----------From: Melinda F[redacted] <[redacted]@bestcigarprices.com>To: "[redacted].COM" <[redacted].com>Cc: Date: Fri, 21 Aug 2015 14:25:48 +0000Subject: Tracking Information For Order # [redacted]Hi [redacted], Here is the USPS tracking # for Order # [redacted]: [redacted] Let me know if you need anything else. Have a great weekend!! Kind Regards, Melinda F[redacted]Customer Service Supervisor###-###-####[redacted]@bestcigarprices.com Here is our response in regards to the complaint from [redacted]. Original Order was placed on 08/17. In looking at that order, the Country that was chosen was China when the final destination should have been Hong Kong. When the first time we spoke with her on the phone, the package was being held in Indonesia. She patiently waited a few days to see if there was going to be any movement. The second time we talked, we apologized to her and told her that we can either refund her in full for everything or send her out a replacement package. She was super happy to hear that we could send out a replacement package. So on 09/08, we set up the replacement package. We emailed her the tracking # as soon as we had it and told her that we would watch this shipment closely. The last time we spoke, we told her that the replacement package arrived in Chicago, IL and is currently on its way. I have also attached all of our email correspondence for your reference.  After, the replacement package was sent, the original package finally arrived Hong Kong. We then found out she wrote to the Revdex.com about this issue. Not sure why. So we then called her and left her a voicemail. We advised her that the original package finally arrived in Hong Kong and that the replacement package is on its way as well. We gave her the choice to keep both packages or have her boyfriend refuse the replacement package once that arrives and that if she has any questions to call us. At this point we have never heard back from her. Please let me know if you have any questions or concerns regarding this matter. Best Regards,Bill LeonardCustomer Service [email protected] Global Marketing, Inc.www.BestCigarPrices.com 1-888-41-CIGARBest Selection, Best Service, BestCigarPrices.comThis communication may contain information which is confidential. Only the intended recipient of this email may rely on its contents. Kindly notify us if you receive this email in error. Please do not forward, copy, use, retain or save this email. ---------- Forwarded message ----------From: Melinda F[redacted] <[redacted]@bestcigarprices.com>To: "[redacted].COM" <[redacted].com>Cc: Date: Wed, 9 Sep 2015 17:21:27 +0000Subject: Important Information About Your Order! Order # [redacted]Hi [redacted], Here is the USPS tracking # for your replacement package: [redacted] I will be monitoring this package very closely for you. I am out of the office this Friday 09/11, but I will be back in on Monday at 7:00 am. Have a great day!! Thanks, Melinda F[redacted]Customer Service Supervisor###-###-####[redacted]@bestcigarprices.com ---------- Forwarded message ----------From: [redacted] <[redacted].com>To: Melinda F[redacted] <[redacted]@bestcigarprices.com>Cc: Date: Wed, 9 Sep 2015 17:25:27 +0000Subject: Re: Important Information About Your Order! Order # [redacted]Thank you so much for your assistance!![redacted]Sent from my [redacted]On Sep 9, 2015, at 1:21 PM, Melinda F[redacted] <[redacted]@bestcigarprices.com> wrote:Hi [redacted], Here is the USPS tracking # for your replacement package: [redacted] I will be monitoring this package very closely for you. I am out of the office this Friday 09/11, but I will be back in on Monday at 7:00 am. Have a great day!! Thanks, Melinda F[redacted]Customer Service Supervisor###-###-####[redacted]@bestcigarprices.com ---------- Forwarded message ----------From: Melinda F[redacted] <[redacted]@bestcigarprices.com>To: "[redacted].COM" <[redacted].com>Cc: Date: Fri, 21 Aug 2015 14:25:48 +0000Subject: Tracking Information For Order # [redacted]Hi [redacted], Here is the USPS tracking # for Order # [redacted]: [redacted] Let me know if you need anything else. Have a great weekend!! Kind Regards, Melinda F[redacted]Customer Service Supervisor###-###-####[redacted]@bestcigarprices.com

From: [redacted] <[redacted].com>Date: Tue, Mar 14, 2017 at 8:59 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Please close this complaint, the business has resolved the situation and I accept the result. Thanks!

Hi [redacted], I wanted to reach out to you directly regarding the issue with your order in September with us. We did go ahead and refund for the product on this order for a total of $139.99 on September 21, 2017. We just put through the refund for the remaining amount of $25.99 today. The shipping...

should have been refunded for you as well and I apologize that wasn't done. I will personally look into why this wasn't done and we'll take care of that. I placed your account on a special list that will only ship [redacted] when you pick standard shipping, two day service or next day service and I assure this will not happen again. I do hope that you will do business with us again in the future and I will be adding an additional credit of $100 in your account that will be automatically deducted from your next order. We certainly do take this type of situation very seriously and I would love to hear back from you regarding what exactly happened during your phone call/communication to us. Please reply back to my email or call me directly at ###-###-#### at your earliest convenience. Thank you, Charlie R[redacted]

We are sorry for the customers frustration but after he returned the product he then placed another order with us on 4/7/16 which we then used his in house credit of $26.24. It was not for the full amount since it states in our return policy that credit will be prorated based of number of cigars...

returned, in this case he returned 5 out of the 8 [redacted] variety sampler. At this time the customer said he wanted to have this as a credit towards his next order.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I have not been reimbursed for the purchase.

Review: On January 18th, 2013 I requested to be removed from the Best Cigar Prices promotional mailing list. On February 12th, 2013, I received yet another mailing and asked yet again to be remove from the mailing list. This week I received another, delivered to "[redacted]'s [redacted]" Current Address: [redacted]. P-[redacted]. I am now officially filing a complaint because not only do they not respond to my email requests to their Customer Support, but this non-response is refusing to remove me from their mailing list(s), as it now amounts to harassment. This business is being a poor steward of the earth's resources by continuing to send me catalogs despite my requests.Desired Settlement: I want to be removed from Best Cigar Prices mailing lists and I do not want them to rent, sell, or share my information with anyone else.

Business

Response:

July 8, 2014Dear [redacted],I am writing to you in regards to a complaint that was submitted by [redacted]. [redacted]. This is the first notification that we have received from the Revdex.com about this complaint. [redacted]. [redacted] has been removed from our mailing list as of 7/3/2013. If you need any further information please feel free to contact me.Thank you