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Reviews Best Construction LLC

Best Construction LLC Reviews (10)

At Children's Learning Adventure the care and safety of the children entrusted to us is our primary concern We value feedback from all of our families and always work to address concerns underlying each issue brought to our attention This matter was no exception As to the refund requested by the parent, the credit card utilized was processed for a refund on April 5, in the amount of $ We have confirmed that refund was received by the parent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Stephanie M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The most recent response from Mark Haslam is laughableAnyone who reads his remarks can see he is a pathetic, puny man and a pathological liar100% of his account of events is fabricated and I will not justify his stupid remarks with a long winded rant like he has done repeatedlyHis comments only prove all my accusations are true because he is trying desperately to make up stories to justify his behaviorIt is this exact ranting and psychotic behavior that his employees have stated is so scary and his manager who asked him not to be on the sales floor dealing with customers, have told me.The ironic piece is Mark Haslam says he does not want me to shop in his store but...but the only way he will give me a refund is in store credit and force me to come personally into his store to pick it up! The owner of the Feed Bag, Mark Haslam, obviously needs the $more than I doHe should keep it and use it toward Psychiatric help that he desparatly needs! He should also be forwarned that the lies he has stated about me and my behavior are slanderous and I have obtained written statements from his employees that state his comments are fabricated I will now leave it up to my attorney to pursue a libel suit against him It will cost him a lot more than $when he has to pay all the attorney fees! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Cynthia ***

This customer did sign the forms acknowledging the fee schedules.  We have refunded the full amount back to this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The most recent response from Mark Haslam is laughable. Anyone who reads his remarks can see he is a pathetic, puny man and a pathological liar. 100% of his account of events is fabricated and I will not justify his stupid remarks with a long winded rant like he has done repeatedly. His comments only prove all my accusations are true because he is trying desperately to make up stories to justify his behavior. It is this exact ranting and psychotic behavior that his employees have stated is so scary and his manager who asked him not to be on the sales floor dealing with customers, have told me.The ironic piece is Mark Haslam says he does not want me to shop in his store but...but the only way he will give me a refund is in store credit and force me to come personally into his store to pick it up! The owner of the Feed Bag, Mark Haslam, obviously needs the $37 more than I do. He should keep it and use it toward Psychiatric help that he desparatly needs! He should also be forwarned that the lies he has stated about me and my behavior are slanderous and I have obtained written statements from his employees that state his comments are fabricated.  I will now leave it up to my attorney to pursue a libel suit against him.  It will cost him a lot more than $37 when he has to pay all the attorney fees!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Cynthia [redacted]

At Children's Learning Adventure the care and safety of the children entrusted to us is our primary concern.  We value feedback from all of our families and always work to address concerns underlying each issue brought to our attention.  This matter was no exception.  As to the refund...

requested by the parent, the credit card utilized was processed for a refund on April 5, 2016 in the amount of $205.00.  We have confirmed that refund was received by the parent.

At Children's Learning Adventure we strive to provide the best possible customer service to our families.  As such, we take any issues brought to our attention very seriously.  In reviewing the concerns of Ms. [redacted], it was determined that the unfortunate delay in providing her a refund of...

her registration fee was due to the timing between the dispute of the charge and the refund request.  This has been rectified and Ms. [redacted]'s refund has been processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Stephanie M[redacted]

We are going to respectfully decline any additional responses after this following response since the customer’s response of rejection makes no sense....for example when would a small business employee and/or manager ever tell a business owner that the owner could not work out on his own sales floor.....the employee and manager would be fired if they stopped the owner… anyone with reasonable sense could conclude that results.... As for employees hating to work at the business, I still would love to know what employees hate to work at the store….since everyone here is a long term employee…I even have employees who left due to family obligations, and returned to work…it just does not make any sense ….In fact, the current employees have ask me not to allow the customer back into the store since she is bad-mouthing the store, thus jeopardizing their jobs and livelihood….something they have all worked very hard for! The customer states that the business owner is lying; how does a business owner lie when he is not directly involve with each of the incidents; each incident has been the customer shouting at either a customer or employee and/or discrediting an employee…a business owner has the responsibility to protect his other customers and employees from customers that do not meet the expectations of the norm….in this case the owner has stepped in after the fact (after the incidents) and tried reasonably to talk with the customer, yet was bombarded by accusations....but out of kindness the owner has given this customer multiple compensations even though the business did nothing wrong…How does a business owner lie about a medical swim package when the package is clearly described in multiple places…. the swim lesson Boucher, the rules and policies posted in the pool room and the business website…..very hard to make things up when they are posted and described everywhere….doesn’t this whole situation remind you of that spoiled child back in grade school that was entitled and got everything because they screamed the loudest… We know the customer is out in public bad-mouthing our business; what is surprising to us is how her own friends are coming into the store and communicating to us about how unprofessional the customer is being and how they love coming to our store and have purchased additional swim lessons and products; in fact she is driving business our way because no one believes her…I guess I should say Thank-you! If the customer is talking about how I call her back in the spring time and offered her two free swims...then yes I tried calling her…she never responded back, so I had one of my employees call her, thinking she might feel better….any good business owner would think out of the box and try to do the right thing….we tried to create a win-win situation…out of something where the business did no wrong, but to enforce their policies…again you cannot create a win-win situation regardless of how hard you try when dealing with someone who feels entitled….I challenge anyone to try it…it will come back to bite you….just as this has!...I can re insure you, we did not beg her to come back, in fact her coming back created a significant hardship on my employees…but they sucked it up…they all felt that they were walking on egg-shells around her every time she came in for a swim in fear she would blow up….again on October 22, 2016…she blew up….. As stated in the original response we are happy to refund the customer for her swim per our policies; as of October 22, 2016 she only has one swim remaining on her swim package....since our current policy would end up costing her more…it doesn’t make sense to refund her and end up charging her….but we would be happy to do it…. Customer purchased a 8 swim medical swim package on August 20, 2016….swam her dog on 8/20/16, 9/3/16, 9/10/16, 9/17/16, 10/2/16, 10/8/16, 10/14/16…..not counting the October 22, 2016 refusal to swim…that counts to 7 out of 8 swims…so the customer stating we owe her for 2 swims is incorrect…obviously that is no mistake on her part…she is just trying to get her way….she feels entitled… …oh by the way…she missed (did a no show, no call) on 7/23/16, 8/6/16, 8/27/16 not to mention other times earlier in the year and was never charged even though the appointments were made on our busiest day, Saturday; and she was told that she could be charged for missed appointments; it’s like any club….join a tennis club…miss your appointment and you will be charged….so in retrospective she owes us for swims she has missed and did a no show…but we let that go out of goodness of our heart….again it comes back to bite us! As for the customer yelling at her dog, there are different levels of yelling, we are an all positive reinforcement center for dogs and animals; we do not allow any yelling at any animal, at any level; yelling or hitting a dog or any other animal will get you fired; so my staff and I know when a customer is yelling at their dog or yelling in the vicinity of their dog such that the dog becomes scared and apprehensive…. When this occurs, I as a business owner need to make a split decision; safety of the dog (in this case) or keep a customer….as you can guessed I will protect the dog and fire the customer or any employee involved in yelling at a dog or other animal. Since there is never a win-win situation for someone who feels entitled….but for the sake of kindness (again), we will forego our current policy and refund the customer the full $18.75 for the last swim but only in an in-store loyalty card...she can choose to use the loyalty card or pass it onto someone else; otherwise we will refund her in cash per our current policy as stated in the original response (a charge would be rendered)....she will need to come in-person to the store to pick up the loyalty card; if she prefers we can mail the loyalty card, but we will mail it via certified mail and the value of loyalty card will include a deduction for the cost of the certified mail to ensure the loyalty card arrives; as this is a loyalty card, she or any other person she chooses will have 1 year to use the card.  The customer mentioned lawsuit: We prefer not to cross the line of lawsuits, but since she addressed it in her response, we will address it here:  As for suing me or the business, we have responded to a complaint as per requested by the Revdex.com which it was indicated to The Feed Bag Pet Supply Company, that the complaint was submitted internal to the Revdex.com and would remain internal to the Revdex.com and that the customer submitting the complaint listed all of her own personal information; with The Feed Bag listing no personal information about the customer, thus the customer incriminated herself and brought her own name into the public; in addition, during our responses we have not utilized any names nor references indicating who has submitted the complaint other than a female customer has submitted a complaint;  should the Revdex.com decide to release the customers information associated with the complaint and our responses out to the public, that is the Revdex.com choosing which if chosen would render the Revdex.com obligated to defend all parties that would incur legal or business suffering  as a result of releasing said information. However, the customer may want to review their own responses, as the customer has already crossed the line of slander and deformation to the business by referencing the business owners name and stating professional references in her complaint and responses out on the internet, which per our attorney is all we would need to pursue legal action; which again we prefer not to pursue, provided this response is the end and the customer ceases all communications regarding this incident to the public, as we already have witnesses that have indicated the customer is bad-mouthing us out in public with no just-cause. As for the Revdex.com, we would ask that the customer forward the names of all of the employees who do not want to work here or have left due to being unhappy; if the customer cannot produce the names it will become obvious that the customer is making up the story as they move forward.  I would also ask the Revdex.com to have the customer provide the evidence of other customers wanting to use the Self-Bathing drying room all by themselves, after swimming and for us to hold the room…we know of no such customer yet the customer states this is happening all the time.  Third, we would be more than happy to have the Revdex.com talk with our clients who have paid for a 8 swim surgical swim package and ask them if they knew about the surgical/special swim package and its purpose; question: why does this entitled customer not know….remember the customer has already stated that we posted our policies, if she knows they are posted she has read them; if she chose not to read them, that was her choosing; again clear evidence that this customer does not want to follow our internal policies; she wants to abide by her own policies; that is unsafe and should not be encouraged There are a lot of accusations by the customer and targeted threats towards the owner and his employees, we are requesting that the Revdex.com produce evidence on these accusations and threats; as this is part of the Revdex.com obligation to ensure the integrity of the Revdex.com; the Revdex.com has the obligation to verify the customer’s story; otherwise the Revdex.com needs to end this harassment of the business before all parties resort to legal remedies; including the sales person who was not involved, yet named.

Customer Complaint   Customer’s complaint in black: Business response in blue:   I have had repeated issues with the owner being rude and erratic. I take my dog to this facility for swim therapy. I pay in advance for an 8 week session. Sometimes there is an employee that is not trained or...

my dog does not feel comfortable with and has a bad experience.    About a year ago, we had a swim coach in training that swam the customer’s dog, the customer stated that she was not happy.  To appease the customer we did not charge her for the swim…in fact we gave her an extra free swim…it was not the swim coaches fault, they were just new and everyone needs to learn via hands on…thus why we gave the customer the free swim.   When I asked to reschedule my appointment I was told they were going to charge me for the session that we showed up for but did not use.   For October 22, 2016, the Customer is correct here, The Customer has been told in the past numerous times that a no show or no swim is chargeable; In fact the Customer had 5 no shows over the past year and was not charged a single time for the no shows….the Customer’s request to reschedule the swim on October 22, 2016 was denied due to the fact that the swim coach was our trainer of our swimming coaches, thus very qualified to swim her dog. However, the business owner, when cornered outside did mention to the Customer, that she would not be charged for the swim to make it a win-win.    The employee dealing with my dogs swim lesson was not the usual person she knows and I was not told in advance that her regular instructor was not there so that I could reschedule.   We have repeatedly told the Customer that if she wanted to be guaranteed a particular swim coach she would need to purchase a private lesson, since we would have to ensure that person was on the schedule, the Customer does not want to accept this and continues to force us into a corner with threats about slandering us on the Internet.  This has been going on for a year now; every little thing becomes a threat from the Customer.  Quite frankly we have been giving her free swims (4 swims total) just to please her; enough is enough!   What baffles me is that the Customer has multiple times stated that she was not returning to our swimming pool, yet after trying several other swim establishments she keeps coming back and purchasing swim packages….if we are that bad, why would she keep coming back or is the Customer one of these customers that thinks the squeaky wheel gets the better grease…?   I approached the owner and he was combative and rude. NO customer service skills and told me "not to come back and that they had bent over backwards for me".   See letter at bottom of page; as I state when a customer who feels entitled is asked not to return, that statement no matter how politely it is stated will always be construed as rude and combative….the letter at the bottom will explain how she was not asked to come back and why.   I had another issue several months ago where the owner wanted to charge me $18 to use the dog drier after my dogs swim session. I had been using it for free for months as I was told I could.   Sorry but not true….The Customer for months had come in and swam her dog….like all other customers she is free to use the Do-It-Yourself dog wash dryer for free, but our Do-It-Yourself room is set up with two bath tubs…the first person in the room has the option of not letting another person in (safety of the dogs) …in the past the Customer got lucky that no one was using the room at the same time she need the room.  Then the time came where the room was being set up for another dog waiting and the Customer went ballistic, she starting yelling, almost kicked her dog and then proceeded to push the other customer out of the way to barge into the room…she was not going to accept the idea that she had to wait, she felt entitled to the room yet the other customer paid for the room.  The Customer had a choice to dry the dog in the same room with the other customer (two wash tubs in the room thus set up for two dogs) or wait until the other customer was finished…again instead of waiting she just pushed her way through the door and then proceeded to complain that there was another customer in the room.   Once the Customer was done using the room, she proceeded to request that we hold the room in the future for her while she swam her dog…we had declined her request since this would take our two bath tubs out of service thus irritating other customers….it is like reserving a table at a restaurant and the customer shows up 1 hours later…yet you are standing there waiting for a table…the restaurant would lose money and customers, so would we….we told the Customer repeatedly over several months, that if she want the room reserved for the time she was swimming her dog she would have to pay the $18 charge for the use of the room, like everyone else does who uses that room to wash their dogs….she did not like that and starting yelling again…Days later she call me, the owner and complained some more, at that time again we gave her free swims to please her, but we also put a copy of our swim policy in our swimming pool room for everyone to see and understand.   Suddenly a notice was put up saying that customers had to pay $18 on top of the $250 we pay in advance for swim instruction to dry our dog after swimming.   Yes, as any good business would do, we posted our policies so that customers could read and understand them….again the customer did not want to hear or read what our policies are and complained about the notice.   In regards to the swim package….the swim packages that the Customer purchased were $150 not $250.   In fact the Customer’s dog was given special treatment by allowing her dog to do a 15 minute swim (our medical package) because the dog had surgery over year and half ago; our 15 minute swim packages are only for dogs immediately out of surgery or specified by a veterinarian for recovery purposes.  This Customer’s dog did not fall within this category but to please this Customer we allowed her dog in for only 15 minutes…but what is ironic…the Customer allows the dog to jump in and out of her car…don’t think a dog is injured if jumping in and out of a car and in need of  special 15 minute treatment, but we allowed it which in pleasing the customer might have been our mistake.  Basically, by rewarding her bad behavior (tantrums) we taught her to increase her bad behavior.    Whenever there is an incident with my experience at the store, the owner immediately blames me (the customer) and is rude and unwilling to give the normal customer service experience that a reputable company should give.   I not sure how providing one of our best swim coaches to swim her dog or not charging her for the swim she did not want to do is not providing the best customer service….  The real issue is we have policies set in place to protect the customers and their dogs, the Customer feels entitled to go around these policies and if she doesn’t get her way she make noise.     His employees complain bitterly about the horrible treatment they endured working there and have quit or tried to. I would love to know which employees she is talking about….we have the highest rate of retention than any other pet store in Wisconsin (subjective to what we hear from other pet store at trade shows)…yes we have had a couple employees leave or were asked to leave…all because we have strict rules here to protect the dogs and customers for their safety.   I was warned not to do business with The Feed Bag by local veterinarians and dog groomers that are familiar with the store and the owner.   I cannot speak to what others say, but I feel this statement is slanderous and we will investigate who are the grooming salons and veterinarian offices making such statements and learn from any feedback given.   I want a refund for the swim sessions I have left on my card. I know an apology is too much to ask from this type of business owner. He really should be investigated.   A refund will not occur for two reasons: 1) The business did nothing wrong.  In the past the Customer has yelled repeatedly at our employees and even other customers. To help create a win-win situation we have given her numerous free swims; in fact the Customer took her dog to another swim place and complained about that place.  She called one of my employees asking if she could come back to our swimming pool after yelling and screaming during that round of swim lessons….if we were that bad why would the customer come back….2) She paid $150 for an 8 swim package, our policy has always been to refund a swim package in its entirety ($150) and then charge the customer for the individual swims they used….in this case she used 7 out of the 8 swims, thus if we charge her for the individual 15 minute swims at the cost of $22.50 that would total to $157.50 (7 * $22.50)…she would owe money…as a reputable business who won the Business Of The Year Award for all of Ozaukee County, we would not ask for that extra money…we would call it even.    Regarding investigation, I welcome the Revdex.com and future customers to come experience our store, in fact the Revdex.com could be my secret shopper if they want.   We are human and stumble once in a while, but we always learn from our mistakes…I hate to say this but at the end of the day there just are customers who feel entitled to have it their way regardless of policies set in place for a safe and enjoyable shopping experience.   Below is a copy of the Customer’s review (in black) and business response (in blue)   I have had terrible interactions with the owner every time there has been a issue with his employees or products. The employees complain terribly about the treatment they endure by the owner. I have had 2 specific issues where his personnel was not giving appropriate service. Both times the owner was rude and blamed me (the customer) instead of providing the customer service I deserved from a proprietor. I have other friends and professionals that will not shop there because of the owner. I hope you don't either. They are over priced and anything they have you can get online without being treated rudely! Review By: Fannie [redacted]) - Zip Code: 53092Submitted: 10/22/2016   This review surprises us because we feel that we have the longest lasting employees than any other pet store in the State of Wisconsin which means our employees love to work here.    Unfortunately one of the main responsibilities of a business owner is to protect his employees and customers from verbal abuse displayed by a customer who repeated feels she is entitled to special treatment while ignoring the protocols put in place to provide a safe and enjoyable shopping environment.   The reviewer (customer) arrived at our facility on October 22, 2016 for her dog’s scheduled swim appointment.  Upon learning that the swim coach she prefers was ill and another swim coach was in place to take her appointment, the customer immediately started yelling at the scheduled swim coach, who by the way is our swim coach trainer.    Initially, the swim coach walked up to the customer’s dog to greet the dog and get a feel for the dog’s nature; the customer continued to yell which in turn made the dog extremely nervous, in fact the dog was trying to get away from the customer (dog thought he was getting yelled at);  worse, the customer was upsetting other customers, such that another customer within the store ask if they should call the police because of her (the customer) insanely behavior; a staff member said no.   The customer was agitated about the fact that the swim coach who normally works on Saturdays, did not call her to let her know she (the swim coach) was on lite duty, due to being sick (employee occasionally swims her dog, but is never guaranteed to swim her dog).    After the customer’s outburst, she cornered the owner in the parking lot. She (the customer/reviewer) began to accuse the owner of not hiring good employees and that she was entitled to specific employees to swim her dog.  As protocol, we do not slate specific swim coaches to specific dogs for swimming; it just happens our employees work the same schedule each week thus if you swim your dog on Saturday you most likely will get the same swim coach, but we do not guarantee the same swim coach unless you pay for private lessons, because of possible schedule rotations or employees on vacation or out sick.  The business owner has repeatedly, over the last year communicated this to the customer.   While still in the parking lot, the customer continued to belittle all of the employees and threaten the owner; at that time the Owner in an effort to make a win, win situation communicated to the customer that he would not charge the customer for her dog’s swim today even though she reserved a spot and there were qualified swimming coaches on staff and that in the past she was repeatedly told swimming coaches could not be guaranteed and no shows would be charged.    Unfortunately the free swim was not enough for the customer, as she continued to threaten the Owner about posting bad reviews on the internet and spreading the word that the owner is rude and his employees are incompetent; at that point the Owner made the decision to communicate to the customer that he could not meet her expectations and that there were several other facilities that could possible meet her requests.  The customer got into her car yelling about being credited for the swim and making the statement that the owner would be sorry after he reads what she would post on the internet.    At the end of the day, a business owner has to make split-second decisions; when a customer comes into a facility and is rude and condescending to other humans; the business owner can try to make a win, win situation, and explain the protocols put in place for the protection of the customers, employees and everyone’s pet or the Owner can pleasantly ask the customer to seek out a new facility to ensure other customers and employees experience a pleasant atmosphere.   The Owner chose to protect his employees and other customers from the verbal abuse this customer actively displayed this time and numerous times in the past, by asking the customer to seek out another facility.  Although the response was stated very politely, I am sure this type of response would come as a surprise to someone who feels entitled; thus could be construed as rude.   As one can derive from the customers review, the review is a vindictive review targeting the employees and Ownership of the business, all because the customer did not get her own way; the swim coach assigned to swim her dog is our swim coach trainer thus well qualified.  What the customer did not realize, was the swim coach who has in the past swam her dog overheard everything (she was on lite duty due to illness) and after the incident, came to her manager and mentioned how scared she was from the customer’s outburst and that she would be afraid to swim the customer’s dog again, in fear the customer might lash-out at her.   No business owner ever wants to lose a customer, but at what point do you forego one customer to ensure an environment where customers, employees and their furry friends can experience a clean, safe and friendly environment; an environment for all to enjoy.   In the customer’s review, the customer communicates nothing but accusations towards the employees of the business, how the employees do not enjoy working at the business and threatens about using friends and professional associates in a negative manner; we encourage customers to talk with our employees, get to know them; I am 100% positive that after having talked with any employee a customer will see how the employees enjoy working at the business and enjoy working with each of the customers dog(s).   I truly believe that this customer’s professional friends will see past this vindictive review and make a decision on their own accord; as using friends and professionals as a bargaining chip is not professional and not good friendship.   I feel bad, that many reviewers are subjected to the written abuse that the internet promotes.  We hope that someday the internet will change to promote positive things.   Thank You Mark, Owner

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Address: 1216 4th St NW, Waseca, Minnesota, United States, 56093-2259

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