Best Damn Beauty

Best Damn Beauty Burke LaneHuntington Beach, CA 92647Revdex.com Viewridge Ave #San Diego, CA 92123Dear [redacted] We apologize for the delayed responseDue to sharing a building with other Companies, some of our mail during the unusual holiday hours did not get to us in a timely manner.We are a beauty product company and recently our Lip Mask, which is our most popular product, had a very unexpected demand increase and we ran out of stockDuring this time we had to place orders on hold to be shipped out when we got the next shipment in, which unfortunately took about months [redacted] order was not pulled and remained in the ‘processing status.I searched our inboxes for her email address and saw she had reached out to us in response to an email blast sent out and it was not responded to in a timely mannerIn order to correct this, the best way we could a full refund was applied to her credit card and an email notification was sent to her offering a complimentary Lip Mask that she had orderedAttached is a copy of the email and receipt of refund.We appreciate your efforts to ensure the most efficient and satisfactory customer experiences with creditable businessesPlease let me know if there is any other information you need to resolve this complaint.Thank you, [redacted] Best Damn Beauty Oct 01:50a Think Ink MarketingFrem: Subject: Bate: To:Hi Ashely, [redacted] ***Best Damn Beauty [email protected] Crder: AB-***January 20, at 3:PM ashpicketitóðgmail.comWe are so sorry for the issues you had with your Lip Mask orderDue to the unexpected high demand of Lip Mask we ran out of stock and your order was placed in a ‘hold'status to be shipped out when production completed themUnfortunately, there was an error in our system and your order was not taken off hold to be sent out.A full refund was applied to the credit card used on your orderYou should see this reflected within 2-days depending on your bank!We apologize again for the extreme inconveniencePlease let us know if you would be interested in a complimentary Lip Mask sent to you as a token of our appreciation for your patience- -Let us know how we can help!Thank you![redacted] Operations Manager Best Damn Beauty Burke Lane Huntington Beach, CA (855) 623–

Best Damn Beauty 16692 Burke Lane
margin-bottom: 5pt;">Huntington Beach, CA 92647
Revdex.com 4747 Viewridge Ave #200 San Diego, CA 92123
Dear [redacted]
We apologize for the delayed response. Due to sharing a building with other Companies, some of our mail during the unusual holiday hours did not get to us in a timely manner.
We are a beauty product company and recently our Lip Mask, which is our most popular product, had a very unexpected demand increase and we ran out of stock. During this time we had to place orders on hold to be shipped out when we got the next shipment in, which unfortunately took about 2.5 months. [redacted] order was not pulled and remained in the ‘processing status.
I searched our inboxes for her email address and saw she had reached out to us in response to an email blast sent out and it was not responded to in a timely manner. In order to correct this, the best way we could a full refund was applied to her credit card and an email notification was sent to her offering a complimentary Lip Mask that she had ordered. Attached is a copy of the email and receipt of refund.
We appreciate your efforts to ensure the most efficient and satisfactory customer experiences with creditable businesses. Please let me know if there is any other information you need to resolve this complaint.
Thank you,
[redacted] Best Damn Beauty
Oct 06 00 01:50a Think Ink Marketing
Frem: Subject: Bate: To:
Hi Ashely,
[redacted]
Best Damn Beauty [email protected] Crder: AB-[redacted]
January 20, 2016 at 3:44 PM ashpicketitóðgmail.com
We are so sorry for the issues you had with your Lip Mask order. Due to the unexpected high demand of Lip Mask we ran out of stock and your order was placed in a ‘hold'status to be shipped out when production completed them. Unfortunately, there was an error in our system and your order was not taken off hold to be sent out.
A full refund was applied to the credit card used on your order. You should see this reflected within 2-3 days depending on your bank!
We apologize again for the extreme inconvenience. Please let us know if you would be interested in a complimentary Lip Mask sent to you as a token of our appreciation for your patience. - -
Let us know how we can help!
Thank you!
143
[redacted] Operations Manager Best Damn Beauty 16692 Burke Lane Huntington Beach, CA 92647 (855) 623–3155.

Best Damn Beauty 16692 Burke LaneHuntington Beach, CA 92647Revdex.com 4747 Viewridge Ave #200 San Diego, CA 92123Dear [redacted]We apologize for the delayed response. Due to sharing a building with other Companies, some of our mail during the unusual holiday hours did not get to us in...

a timely manner.We are a beauty product company and recently our Lip Mask, which is our most popular product, had a very unexpected demand increase and we ran out of stock. During this time we had to place orders on hold to be shipped out when we got the next shipment in, which unfortunately took about 2.5 months. [redacted] order was not pulled and remained in the ‘processing status.I searched our inboxes for her email address and saw she had reached out to us in response to an email blast sent out and it was not responded to in a timely manner. In order to correct this, the best way we could a full refund was applied to her credit card and an email notification was sent to her offering a complimentary Lip Mask that she had ordered. Attached is a copy of the email and receipt of refund.We appreciate your efforts to ensure the most efficient and satisfactory customer experiences with creditable businesses. Please let me know if there is any other information you need to resolve this complaint.Thank you,[redacted] Best Damn Beauty Oct 06 00 01:50a Think Ink MarketingFrem: Subject: Bate: To:Hi Ashely,[redacted]Best Damn Beauty [email protected] Crder: AB-[redacted]January 20, 2016 at 3:44 PM ashpicketitóðgmail.comWe are so sorry for the issues you had with your Lip Mask order. Due to the unexpected high demand of Lip Mask we ran out of stock and your order was placed in a ‘hold'status to be shipped out when production completed them. Unfortunately, there was an error in our system and your order was not taken off hold to be sent out.A full refund was applied to the credit card used on your order. You should see this reflected within 2-3 days depending on your bank!We apologize again for the extreme inconvenience. Please let us know if you would be interested in a complimentary Lip Mask sent to you as a token of our appreciation for your patience. - -Let us know how we can help!Thank you!143[redacted] Operations Manager Best Damn Beauty 16692 Burke Lane Huntington Beach, CA 92647 (855) 623–3155.