Best Deal Auto Outlet

In response to your letter dated on 7/20/2015, regarding Mr [redacted] 's complaint, I would like to draw your attention to the following points: On Thursday June, I 81h Mr [redacted] contacted us about the [redacted] stating that he was interested and wanted to test-drive it The following day, Mr [redacted] requested us to send him a buyer order in order to get his financing readyIn the meantime, Mr [redacted] was supposed to come test-drive the car, however, he never showed upA few days later, Mr [redacted] contacted us to sanother test-driveAgain, he didn't show up and when contacted, he mentioned that he was at a funeral in New-YorkUltimately, Mr [redacted] was supposed to come for the third scheduled test-drive on Sunday, June 28thI received a text message and email from him at 9:am stating that he was on his wayAt 4:pm, as I was still waiting for him to close the offices, I sent him an email asking why he didn 't show up He answered me hours later, stating that "his wife's truck broke down" and he was not able to comeAfter attempts to accommodate Mr [redacted] , we had to handle other customer's inquiries about this carOn Monday morning, June 29th, a customer came to our dealership to test-drive the Mercedes and gave us a $deposit contingent upon him getting his financingAt that point, Mr [redacted] had been notified that a deposit was received and the car was technically soldOn Friday, July 3'd, the customer informed us that he was unable to get his financingWe are sorry to hear about Mr [redacted] 's disappointment as we are trying hard to satisfy any potential customer to the best of our abilitiesHowever, we are not obligated to hold a car for a customer that has neither test-driven it nor secured it with a depositCurrently, the car is listed for $13,495; the raising price being due to the fact that the hydraulic suspension had servicingIn response to Mr [redacted] 's desired settlement, we are willing to sale him the car for $12,500, excluding processing fees, taxes and registration - with the understanding the increase in price was due to required servicing that was performedAgain, this car is available to any potential buyer, and if another perspective buyer leaves a deposit or purchases it before Mr [redacted] can test drive the car, then we are not liable for thisAttached is the invoice for the part, the ABC pump that was purchased on 7/20/The invoice for the part was $.00, the hydraulic fluid cost was $and labor cost was $I have contacted the repair shop for a copy of the invoice as I can not locate it in the carIf required, I will go back to the shop and get another copy and forward it to you as wellPlease let it be noted that our cars are sold and we strive to disclose any defects that we are aware ofI look forward to hearing from youSincerely, [redacted]

In response to your letter dated on 7/20/2015, regarding Mr [redacted] 's complaint, I would like to draw your attention to the following points: On Thursday June, I 81h Mr [redacted] contacted us about the [redacted] stating that he was interested and wanted to test-drive itThe following day, Mr [redacted] requested us to send him a buyer order in order to get his financing readyIn the meantime, Mr [redacted] was supposed to come test-drive the car, however, he never showed upA few days later, Mr [redacted] contacted us to sanother test-driveAgain, he didn't show up and when contacted, he mentioned that he was at a funeral in New-YorkUltimately, Mr [redacted] was supposed to come for the third scheduled test-drive on Sunday, June 28thI received a text message and email from him at 9:am stating that he was on his wayAt 4:pm, as I was still waiting for him to close the offices, I sent him an email asking why he didn 't show up He answered me hours later, stating that "his wife's truck broke down" and he was not able to comeAfter attempts to accommodate Mr [redacted] , we had to handle other customer's inquiries about this carOn Monday morning, June 29th, a customer came to our dealership to test-drive the Mercedes and gave us a $deposit contingent upon him getting his financingAt that point, Mr [redacted] had been notified that a deposit was received and the car was technically soldOn Friday, July 3'd, the customer informed us that he was unable to get his financingWe are sorry to hear about Mr [redacted] 's disappointment as we are trying hard to satisfy any potential customer to the best of our abilitiesHowever, we are not obligated to hold a car for a customer that has neither test-driven it nor secured it with a depositCurrently, the car is listed for $13,495; the raising price being due to the fact that the hydraulic suspension had servicingIn response to Mr [redacted] 's desired settlement, we are willing to sale him the car for $12,500, excluding processing fees, taxes and registration - with the understanding the increase in price was due to required servicing that was performedAgain, this car is available to any potential buyer, and if another perspective buyer leaves a deposit or purchases it before Mr [redacted] can test drive the car, then we are not liable for thisAttached is the invoice for the part, the ABC pump that was purchased on 7/20/The invoice for the part was $.00, the hydraulic fluid cost was $and labor cost was $I have contacted the repair shop for a copy of the invoice as I can not locate it in the carIf required, I will go back to the shop and get another copy and forward it to you as wellPlease let it be noted that our cars are sold and we strive to disclose any defects that we are aware ofI look forward to hearing from youSincerely, [redacted]

In response to your letter dated on 7/20/2015, regarding Mr [redacted]'s complaint, I would like to draw your attention to the following points: On Thursday June, I 81h 2015 Mr [redacted] contacted us about the [redacted] stating that he was interested and wanted to test-drive it....

The following day, Mr [redacted] requested us to send him a buyer order in order to get his financing ready. In the meantime, Mr [redacted] was supposed to come test-drive the car, however, he never showed up. A few days later, Mr [redacted] contacted us to set-up another test-drive. Again, he didn't show up and when contacted, he mentioned that he was at a funeral in New-York. Ultimately, Mr [redacted] was supposed to come for the third scheduled test-drive on Sunday, June 28th. I received a text message and email from him at 9:46 am stating that he was on his way. At 4:39 pm, as I was still waiting for him to close the offices, I sent him an email asking why he didn 't show up . He answered me 2 hours later, stating that "his wife's truck broke down" and he was not able to come. After 3 attempts to accommodate Mr. [redacted], we had to handle other customer's inquiries about this car. On Monday morning, June 29th, a customer came to our dealership to test-drive the Mercedes and gave us a $100 deposit contingent upon him getting his financing. At that point, Mr. [redacted] had been notified that a deposit was received and the car was technically sold. On Friday, July 3'd, the customer informed us that he was unable to get his financing. We are sorry to hear about Mr. [redacted]'s disappointment as we are trying hard to satisfy any potential customer to the best of our abilities. However, we are not obligated to hold a car for a customer that has neither test-driven it nor secured it with a deposit. Currently, the car is listed for $13,495; the raising price being due to the fact that the hydraulic suspension had servicing. In response to Mr. [redacted]'s desired settlement, we are willing to sale him the car for $12,500, excluding processing fees, taxes and registration - with the understanding the increase in price was due to required servicing that was performed. Again, this car is available to any potential buyer, and if another perspective buyer leaves a deposit or purchases it before Mr. [redacted] can test drive the car, then we are not liable for this. Attached is the invoice for the part, the ABC pump that was purchased on 7/20/15. The invoice for the part was $455 .00, the hydraulic fluid cost was $186.74 and labor cost was $650.00. I have contacted the repair shop for a copy of the invoice as I can not locate it in the car. If required, I will go back to the shop and get another copy and forward it to you as well. Please let it be noted that our cars are sold as-is and we strive to disclose any defects that we are aware of. I look forward to hearing from you. Sincerely, 
[redacted]

In response to your letter dated on 7/20/2015, regarding Mr [redacted]'s complaint, I would like to draw your attention to the following points:  font-size: 11px;">On Thursday June, I 81h 2015 Mr [redacted] contacted us about the [redacted] stating that he was interested and wanted to test-drive it. The following day, Mr [redacted] requested us to send him a buyer order in order to get his financing ready. In the meantime, Mr [redacted] was supposed to come test-drive the car, however, he never showed up. A few days later, Mr [redacted] contacted us to set-up another test-drive. Again, he didn't show up and when contacted, he mentioned that he was at a funeral in New-York. Ultimately, Mr [redacted] was supposed to come for the third scheduled test-drive on Sunday, June 28th. I received a text message and email from him at 9:46 am stating that he was on his way. At 4:39 pm, as I was still waiting for him to close the offices, I sent him an email asking why he didn 't show up . He answered me 2 hours later, stating that "his wife's truck broke down" and he was not able to come. After 3 attempts to accommodate Mr. [redacted], we had to handle other customer's inquiries about this car. On Monday morning, June 29th, a customer came to our dealership to test-drive the Mercedes and gave us a $100 deposit contingent upon him getting his financing. At that point, Mr. [redacted] had been notified that a deposit was received and the car was technically sold. On Friday, July 3'd, the customer informed us that he was unable to get his financing. We are sorry to hear about Mr. [redacted]'s disappointment as we are trying hard to satisfy any potential customer to the best of our abilities. However, we are not obligated to hold a car for a customer that has neither test-driven it nor secured it with a deposit. Currently, the car is listed for $13,495; the raising price being due to the fact that the hydraulic suspension had servicing. In response to Mr. [redacted]'s desired settlement, we are willing to sale him the car for $12,500, excluding processing fees, taxes and registration - with the understanding the increase in price was due to required servicing that was performed. Again, this car is available to any potential buyer, and if another perspective buyer leaves a deposit or purchases it before Mr. [redacted] can test drive the car, then we are not liable for this. Attached is the invoice for the part, the ABC pump that was purchased on 7/20/15. The invoice for the part was $455 .00, the hydraulic fluid cost was $186.74 and labor cost was $650.00. I have contacted the repair shop for a copy of the invoice as I can not locate it in the car. If required, I will go back to the shop and get another copy and forward it to you as well. Please let it be noted that our cars are sold as-is and we strive to disclose any defects that we are aware of. I look forward to hearing from you. Sincerely, 
[redacted]

Review: I contacted this dealership to purchase the [redacted] A few weeks ago and spoke with [redacted]. The mecedes was listed for $11,995. [redacted] advised that he purchased the vehicle for his wife and she drove it daily. Jim and I agreed to $11,500 for the vehicle. After the agreement, [redacted] asked if I would email him my license, which I did, and He sent me a purchase order for my bank. [redacted] contacted me later to advise that the ABS light kept coming on so he had it looked at by his mechanic. He then said that ABS module was bad, he then mentioned he had purchased the part used and wanted to add the part in labor to the cost. After speaking with the mercedes dealer and a german mechanic, both stated that this car may not have been placed on the speacial computer needed for this vehicle to determin issue. I was asked if the mechanic had the computer for a mercedes which I could not answer. The dealer and German mechanic both advised that they would never put a used part on this type of vehicle. I then contacted [redacted] to advise that I would take the car and pay him for the part but I would offer $11,000 plus the cost of the part which was $400. I actually spoke with him in the bank on saturday before signing for the check. He agreed and I sent him a copy of the check. I told him I would pick up the car on sunday. Later on the night, I got a message that his ([redacted]) wife decided to keep the car. I responded that we had a verbal agreement and my documentation supports my statement. The next call I had gotten from [redacted] stated that he sold the car. For some reason I felt deception. As I monitored the website which the car to this day is still showing listed and has never been removed, however, an update to the price had been made. I had my friend stop over today and he said the car was there. Beause of [redacted]'s actions, I plan to pursue this further as his actions were un-professional.Desired Settlement: I will not pursue further if we settle at $12,000 the original price.

Business

Response:

In response to your letter dated on 7/20/2015, regarding Mr [redacted]'s complaint, I would like to draw your attention to the following points: On Thursday June, I 81h 2015 Mr [redacted] contacted us about the [redacted] stating that he was interested and wanted to test-drive it. The following day, Mr [redacted] requested us to send him a buyer order in order to get his financing ready. In the meantime, Mr [redacted] was supposed to come test-drive the car, however, he never showed up. A few days later, Mr [redacted] contacted us to set-up another test-drive. Again, he didn't show up and when contacted, he mentioned that he was at a funeral in New-York. Ultimately, Mr [redacted] was supposed to come for the third scheduled test-drive on Sunday, June 28th. I received a text message and email from him at 9:46 am stating that he was on his way. At 4:39 pm, as I was still waiting for him to close the offices, I sent him an email asking why he didn 't show up . He answered me 2 hours later, stating that "his wife's truck broke down" and he was not able to come. After 3 attempts to accommodate Mr. [redacted], we had to handle other customer's inquiries about this car. On Monday morning, June 29th, a customer came to our dealership to test-drive the Mercedes and gave us a $100 deposit contingent upon him getting his financing. At that point, Mr. [redacted] had been notified that a deposit was received and the car was technically sold. On Friday, July 3'd, the customer informed us that he was unable to get his financing. We are sorry to hear about Mr. [redacted]'s disappointment as we are trying hard to satisfy any potential customer to the best of our abilities. However, we are not obligated to hold a car for a customer that has neither test-driven it nor secured it with a deposit. Currently, the car is listed for $13,495; the raising price being due to the fact that the hydraulic suspension had servicing. In response to Mr. [redacted]'s desired settlement, we are willing to sale him the car for $12,500, excluding processing fees, taxes and registration - with the understanding the increase in price was due to required servicing that was performed. Again, this car is available to any potential buyer, and if another perspective buyer leaves a deposit or purchases it before Mr. [redacted] can test drive the car, then we are not liable for this. Attached is the invoice for the part, the ABC pump that was purchased on 7/20/15. The invoice for the part was $455 .00, the hydraulic fluid cost was $186.74 and labor cost was $650.00. I have contacted the repair shop for a copy of the invoice as I can not locate it in the car. If required, I will go back to the shop and get another copy and forward it to you as well. Please let it be noted that our cars are sold as-is and we strive to disclose any defects that we are aware of. I look forward to hearing from you. Sincerely,