Best Deal Auto Sales

Initial Business Response / [redacted] (1000, 9, 2017/02/08) */ Dear ***, I talked to [redacted] about this and he said he was more than willing to pay for a remote after market costing about [redacted] that we would cover the entire cost onWE were not willing to pay for a factory remote start costing us [redacted] so if you would like to have an after market remote start put in go ahead and have it doneBring us the receipt showing it was done and we will pay up to [redacted] for itI hope this is satisfactory to youSincerely [redacted]

If you buy a car sitting on the front of the lot at full asking price,you would think it would be fully serviced.Car has engine problem that wasn't heard because Dealer is on heavy traffic road but next day at home loud rattling sound was heard during startup.Car needs timing chain guids yet had day warranty that they would not honor.Received text saying to call Nissan Corprate and to contact a lawyer for lawsuit for faulty guides-really??Car uses CVT fluid yet vehicle had regular red transmission fliud in it when I came in all they said was "We didn't check it".Only gave one key to car,when I asked about spare they said i'll receive it after payment comes out smh,payment came out then story changed to "Pick it up with tag"...Two months after purchase?? Steering wheel shakes at idle(MOUNT) yet manager says that's normal.Lot guy acted like his teeth were being pulled when I asked about a car wash before driving off.It would only cost them $to fix car at 50%

Would definately go back Love my new car:)

I recently was shopping for a used pickup truck in good conditionI used at least half a dozen on line car finder services which allowed me to see hundreds of trucks in the Fort Wayne areaMany of the dealers I have seen advertising on local media almost every dayThere were also many dealers that I had never heard of and it seemed that those were the businesses that were most interested in talking with meI was hesitant because I had no basis upon which to build a trust with these dealersFor that reason I checked every potential seller with the Revdex.comBest Deal had an A+ ratingI decided to stop by for talk and feel them out [redacted] found me inspecting a pickup on his lot and we talked for a while He told me that a buyer had that truck on hold but he would contact me if the deal fell throughThat deal did fall through so I returned for another conversation [redacted] let me talk He didn't try to pressure me and I liked thatI told him I wanted to get the truck inspected at a neutral garage and he made that go very smoothlyThe inspection showed a few things to think about [redacted] said he would take care of all my concerns That is just what he didWe bought the truck and our experience was greatHe will be the man to see if I need any more carsThe price was lower than I expectedI usually want to bargain but I couldn't justify asking for a lower price than what he offered me I highly recommend Best Deal They have a sizeable and courteous service department too

On April 27th 2016, [redacted] walked into our dealershipHe test drove and inspected a Nissan Maxima for quite some timeThe vehicle he chose passed Delaware DMV inspection on 03/03/We pass all of our vehicles through state inspection before making them available to the publicWe do this as a courtesy for customers and to make sure a car is safe to drive according to the rules and regulations of the Delaware DMV ***, instead of requesting to have his own mechanic inspect the vehicle decided to purchase the car that very same dayHe then contacted us two days later that he was hearing a clicking noise and he was sure that it was the Timing Chain GuidesA simple Google search resulted in thousand of stories just like ***’sI suggested to [redacted] that he call Nissan Customer Service at 800-647-After reading all the articles online, I was sure they were aware of the defective timing chain guides and may offer a goodwill repair like they did for other customers according to technical service bulletin Nissan sent to all Nissan dealers [redacted] told us that no one at Nissan would care to listen to his complaintsI did some further research and learned that Nissan North America was named in class action lawsuit alleging failure to disclose defects in Timing Chain Systems which result in premature failure for Nissan Maximas from 2004-and several other model lines (This article can be found at http://www.carcomplaints.com/news/2015/nissan-timing-chain-lawsuit.shtml)The firm of Kantrowitz, Goldhamer & Graifman, P.Cis handling a class action lawsuit on behalf of consumers like ***I contacted their office and they suggested [redacted] reach out to them in order to learn how to be part of their cause and join the class action lawsuitI mentioned this to [redacted] and he said it was a waste of time Unfortunately we cannot control how car manufacturers design their vehicles, but we can choose which vehicles we sell to members of our communitySince learning of the problems [redacted] had, we placed a moratorium on the selling of Nissan Maximas from 2004-at our used car dealershipThanks to him many others will be spared the frustration of dealing with this issueIt’s sad to hear stories like this where multibillion car companies like Nissan would defraud consumers in the name of making a large profitOnce Nissan issue a recall we will be more than happy to take ***’s Nissan to the local Nissan dealership for goodwill repairsUntil then, I would suggest he aim his displeasure at Nissan North America and file a Revdex.com complaint against themI would also suggest he contact the Law Firm noted above about adding himself to the class action lawsuit

On April 14th, Ms *** purchased a BMW 328iOn her way home, she had reached out to me stating that she was having issues with the carI apologized for the inconvenience and asked her to bring the car back to the dealership so we could have our onsite mechanic diagnose the vehicleShe
stated that she could not at the moment because she had to drive back to work in VAShe stated that she would have her mom bring the car by next week when she arrived from her trip to Floridadays later on 5/24/She texted me that she was having more problems with the carI advised her that her day warranty had expired, but I asked if she could have the car bought back to the dealership so that we can take a look at the carShe stated she could not because she did not have roadside assistance on her insurance policy nor did she have a AAA membership and she was still in VirginiaI advised Ms *** that if there is smell of gas coming from the car then she should have it looked at immediatelyAbout an hour later, I get a call from Ms *** in distress because she took her a car to a local mechanic who was charging her $for a diagnoses and was now holding her car hostageMs *** claims that the mechanic would not give her keys back because it was unsafe to drive, but the mechanic I spoke with was only concerned with paymentThere are many unreputable repair facilities that use this tactic in order to ensure that the repair is done at their facilityIn all, the mechanic charged her $for a diagnoses and then additional $to make the actual repairsI would suggest that Ms *** submit a complaint with the Revdex.com against this repair facility as wellAs for Ms***'s statement about us selling "illegal cars" is not only preposterous, but also slanderous, ill-conceived and a dishonor to all the civil service employees over at DMV's all across the state of DelawareAs a courtesy, we pass all of our vehicles through DE state inspection before selling them to customers; it is not a requirement to do soIncluded, is a copy of the inspection report that shows the vehicle in question had passed inspectionIf she believes otherwise, then I suggest she submit a Revdex.com complaint against DE DMVI asked Ms*** multiple times to bring the car so we can make any repairs, but because of her schedule she could notI truly do not know what more I could have done for her

Initial Business Response /* (1000, 18, 2015/07/02) */
To Whom It May Concern*** *** came in with her husband to purchase a carAfter she agreed on purchasing the car for the selling price, she decided to put $down and finance the restSo she signed the paper work and contractWe
told her that we will call her when we get the approval with one of the finance companiesSo she agreed and took the vehicle homeThen we called her when we got approved by two finance companies, one was approved for 22.95% and the other was for 15.95%She called us and told us that the interest rates were too high, so she would come in and pay cash for the carAbout a half hour later *** *** and her husband came in and said, that they don't want the car anymore and don't want to pay the high interest rateThe policy which she signed states that we can return the vehicle if you have problems with the car not because, you are not happy with the interest rateHer car is still here and it's sold to her, she can come in and pick up her car any time
Sincerely,
Best Deal Auto Sales
Initial Consumer Rebuttal /* (3000, 20, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The day we cancelled the contract I did not go with my husband , my brother did that's why my husband signed for h self and for me on the documentsand plus the documents I send u on 6/3/One of those documents said that they will cancelled this deal but they will charge $from 1,dolor and they will pay us rest of the money back from down payment Pls re-check those documents because I don't know how to re-send u documents But I can fax those documents if I have your fax number Thanks for your helpAnd if u can , pls request for video for their yard it will show that my husband went with my brother not me
Final Consumer Response /* (3000, 23, 2015/07/07) */
I did not agree to pay cash for that car

On April 27">th 2016, *** *** walked into our dealershipHe test drove and inspected a Nissan Maxima for quite some timeThe vehicle he chose passed Delaware DMV inspection on 03/03/We pass all of our vehicles through state inspection before making them available to the publicWe do this as a courtesy for customers and to make sure a car is safe to drive according to the rules and regulations of the Delaware DMV ***, instead of requesting to have his own mechanic inspect the vehicle decided to purchase the car that very same dayHe then contacted us two days later that he was hearing a clicking noise and he was sure that it was the Timing Chain GuidesA simple Google search resulted in thousand of stories just like ***’sI suggested to *** that he call Nissan Customer Service at 800-647-After reading all the articles online, I was sure they were aware of the defective timing chain guides and may offer a goodwill repair like they did for other customers according to technical service bulletin Nissan sent to all Nissan dealers *** told us that no one at Nissan would care to listen to his complaintsI did some further research and learned that Nissan North America was named in class action lawsuit alleging failure to disclose defects in Timing Chain Systems which result in premature failure for Nissan Maximas from 2004-and several other model lines (This article can be found at http://www.carcomplaints.com/news/2015/nissan-timing-chain-lawsuit.shtml)The firm of Kantrowitz, Goldhamer & Graifman, P.Cis handling a class action lawsuit on behalf of consumers like ***I contacted their office and they suggested *** reach out to them in order to learn how to be part of their cause and join the class action lawsuitI mentioned this to *** and he said it was a waste of time Unfortunately we cannot control how car manufacturers design their vehicles, but we can choose which vehicles we sell to members of our communitySince learning of the problems *** had, we placed a moratorium on the selling of Nissan Maximas from 2004-at our used car dealershipThanks to him many others will be spared the frustration of dealing with this issueIt’s sad to hear stories like this where multibillion car companies like Nissan would defraud consumers in the name of making a large profitOnce Nissan issue a recall we will be more than happy to take ***’s Nissan to the local Nissan dealership for goodwill repairsUntil then, I would suggest he aim his displeasure at Nissan North America and file a Revdex.com complaint against themI would also suggest he contact the Law Firm noted above about adding himself to the class action lawsuit

Response is attached a word document.On 02/16/2017 Ms. [redacted] had visited us earlier in the day.
She was interested in a two 2006 BMW 3 Series models. One model was a 325i and
the other was a 325xi both in black, identical expect for the color of the
interior leather. She left the lot and said...

she would be back. Shortly before
closing she came back because she was at another dealership down the road where
she was about to purchase another vehicle, but the she stated that the dealer
had thrown her $5000 back in her face and told her to leave the property
immediately. I could not fathom why anyone, especially a used car dealer, would
do such a thing. She came back to us because she said we treated her with
respect and were very friendly. She chose to purchase the 2006 325i model. I
asked her why since the other model was all wheel drive and tend to be more
popular for all year driving. She stated she chose the 325i model because it
looked nicer than the other one. She came in the office to sign her paperwork.
Before she did, I explained to her that taxes, tags and title fees of $779
would be due 10 days before t-tag expiring. I gave her a several options at
that point all of which should could have declined and not signed on the Bill
of Sale. 1st option was to pay at least half of the fees due by April 6th. 2nd
option was to pay the fees in four payments of approx. $195.  3rd option was to make monthly payments
of $334 (instead of normal payments of $300 per month). She signed the bill of
sale stated that she would decide on the 2nd option. She even marked
it down in her own writing on the Bill of Sale and then signed. Ms. [redacted]’s
version of the story that we somehow deceived her into signing any documents
before explaining them to her is completely false. We give customers a standard
a 50/50 split 30 day or 1,000 miles warranty which covers engine and
transmission issues only. I offered Ms. [redacted] a vehicle service contract
provided by CARS Protection Plus, but she declined because the cost associated
with purchasing the extended coverage. Ms [redacted] came back on 2/18/17. She
mentioned that there were some discolorations in the paint and that her windows
were fogged up the night before because water was getting into the car. We
checked the car for signs of water leakage inside the car and there were none.
I told her she can try to get the car buffed and waxed to remove the small
discolorations in the paint. As for the moldings, we told her we can call BMW
and see how much they would charge her for the moldings since neither of those
issues are covered under the warranty. She did not mention any issues with
check engine light or any others that day. About a month later Ms. [redacted]
called the office stated that she was texting the office number for weeks and
could not get a reply. I tried to explain that the main office number is not
capable of sending or receiving texts. We made several appointments for Ms.
[redacted] for her to come and speak with a manager and to have her car looked at because
at this point she said the car was not driving properly and that she had
several lights on her dashboard. She missed all 4 appointments we had a
arranged for her and when we finally did hear back from Ms . [redacted] on April
12th she yelled that her life does not revolve around our hours of operation. On
May 2nd I received a call from a Lawyer on behalf of Ms. [redacted]. She had
explained to me that Ms [redacted] had requested their assistance with her
complaint, but that they could not move forward with her case because there
were too many inconsistencies with her story and from all the paperwork
submitted that she could not find we had not done anything wrong. One of the
inconsistencies that the lawyer was worried about was that Ms. [redacted] had
claimed the car had broken down several times, but she had no receipts for
towing fees or any indications that she had contacted any company for roadside
assistance. The lawyer implied that Ms. [redacted] may have fabricated or
exaggerated parts of her story in hopes they would take her case. The lawyer
asked me politely if we can take a look at her car and help with her tags. I
told her to have Ms. [redacted] have the car towed here since she claimed it was
broken down at the moment and to pay for half of the fees for her tags for now
and we would get them from DMV. The next day Ms. [redacted] showed up driving the
car. We told Ms. [redacted] we expected the vehicle to arrive by a tow truck since
it was not drive-able as she told her lawyer. Anyhow, after inspection of the
vehicle all we could find was that the find right signal bulb had to be
replaced and that was the only service light that appeared on the dash.  We replaced the light bulb as a courtesy. Ms
[redacted] picked her car with her tag and registration on 05/15/17 and drove off
into the “sunset”. We called her lawyer to give her the good news and that any
late fees that Ms. [redacted] had incurred were removed from her account. She was
relieved that we were able to help her client. I explained to her lawyer that
some of the symptoms she described could be because Ms. [redacted] may have accidentally
switched to manual mode since the vehicle has a dual transmission feature. We
explained this to Ms. [redacted] when she arrived to pick up her vehicle. We had assumed
the situation resolved until I received this Revdex.com complaint today.

If you buy a car sitting on the front of the lot at full asking price,you would think it would be fully serviced.Car has engine problem that wasn't heard because Dealer is on heavy traffic road but next day at home loud rattling sound was heard during startup.Car needs timing chain guids yet had 30 day warranty that they would not honor.Received text saying to call Nissan Corprate and to contact a lawyer for lawsuit for faulty guides-really??Car uses CVT fluid yet vehicle had regular red transmission fliud in it when I came in all they said was "We didn't check it".Only gave one key to car,when I asked about spare they said i'll receive it after payment comes out smh,payment came out then story changed to "Pick it up with tag"...Two months after purchase?? Steering wheel shakes at idle(MOUNT) yet manager says that's normal.Lot guy acted like his teeth were being pulled when I asked about a car wash before driving off.It would only cost them $400 to fix car at 50%.

Would definately go back. Love my new car:)

On April 27th 2016, [redacted] walked into our dealership. He test drove and inspected a 2008 Nissan Maxima for quite some time. The vehicle he chose passed Delaware DMV inspection on 03/03/16. We pass all of our vehicles through state inspection before making them available to the public. We do...

this as a courtesy for customers and to make sure a car is safe to drive according to the rules and regulations of the Delaware DMV.   [redacted], instead of requesting to have his own mechanic inspect the vehicle decided to purchase the car that very same day. He then contacted us two days later that he was hearing a clicking noise and he was sure that it was the Timing Chain Guides. A simple Google search resulted in thousand of stories just like [redacted]’s. I suggested to [redacted] that he call Nissan Customer Service at 800-647-7261. After reading all the articles online, I was sure they were aware of the defective timing chain guides and may offer a goodwill repair like they did for other customers according to technical service bulletin Nissan sent to all Nissan dealers.   [redacted] told us that no one at Nissan would care to listen to his complaints. I did some further research and learned that Nissan North America was named in class action lawsuit alleging failure to disclose defects in Timing Chain Systems which result in premature failure for Nissan Maximas from 2004-2008 and several other model lines (This article can be found at http://www.carcomplaints.com/news/2015/nissan-timing-chain-lawsuit.shtml). The firm of Kantrowitz, Goldhamer & Graifman, P.C. is handling a class action lawsuit on behalf of consumers like [redacted]. I contacted their office and they suggested [redacted] reach out to them in order to learn how to be part of their cause and join the class action lawsuit. I mentioned this to [redacted] and he said it was a waste of time.   Unfortunately we cannot control how car manufacturers design their vehicles, but we can choose which vehicles we sell to members of our community. Since learning of the problems [redacted] had, we placed a moratorium on the selling of Nissan Maximas from 2004-2008 at our used car dealership. Thanks to him many others will be spared the frustration of dealing with this issue. It’s sad to hear stories like this where multibillion car companies like Nissan would defraud consumers in the name of making a large profit. Once Nissan issue a recall we will be more than happy to take [redacted]’s Nissan to the local Nissan dealership for goodwill repairs. Until then, I would suggest he aim his displeasure at Nissan North America and file a Revdex.com complaint against them. I would also suggest he contact the Law Firm noted above about adding himself to the class action lawsuit.

Review: [redacted] doesn't negotiate prices at all, to start with. Bought my car, and within fewer than 1000 miles, I have already had to put $2,000 into my car. It needed 4 new tires, 4 new struts, lug nuts for the engine, and had another problem with the control panel. Recently, the check engine light came on, which will mean more $$.

When we confronted him about the repairs, he was no help at all.

This dealership is 100% dishonest.Desired Settlement: That I get the refund for all the repairs that I have done and he does go out of business since he is selling cars that needs a lot of repairs, but you do not know that since he tells you that it is in perfect condition.

Would definately go back. Love my new car:)