Best Deal Magazines

Initial Business Response / [redacted] (1000, 15, 2015/08/07) */ sent to our clearinghouse for processingWe assumed this order had been processed as we did not receive a return from our clearinghouse which is standard procedure when an order is not processedWhen the customer contacted us we were in contact with our clearinghouseUnfortunately they were not responsive to our requests which caused delays in getting information for our customerUpon learning that the order had not been processed by our clearinghouse we refunded the customer in the amount of $This refund was issued in JulyThe transaction ID for the refund is AU0ADXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) After my initial inquiry, I did not hear from the Business again, until they responded to the Revdex.com and Attorney Gen of Oklahoma just recently (July and Aug)I am glad that they have responded to the Revdex.com and Attorney General and refunded my moneyAll I wanted was to receive my subscription or be refunded the money I paid, since the subscription never startedI have been refunded my money and am glad it has now been resolved

Final Consumer Response / [redacted] (2000, 9, 2015/05/12) */ I finally received a response from customer service at Best Deal MagazinesShe was very courteous, checked on my account and notified the publisher on my behalf since I had not received my first issue yetShe was very prompt in responding to any further questions/e-mails that I had and I just received my first magazine in the mailbox!

Initial Business Response / [redacted] (1000, 6, 2015/08/11) */ Customer ordered ESPN on 7-21-After placing the order he demanded access to ESPN Insider and ESPN The Mag AppOur customer service department told him that was not part of the offer available to us and we were selling the print subscription onlyHe then demanded that we cancel his order which we didThe customer was refunded on 7-26-The refund transaction ID is [redacted] Following the refund the customer apparently contacted the publisher and found out that he was able to access ESPN Insider and ESPN The Mag AppHe then asked for his orderThe customer had already been refunded at this point and he had treated our staff in an extremely rude manner using CAPS in his e-mails and demanding this and demanding thatWe reserve the right to refuse service to anyone who is abusive to our staffThe customer demanded that he be refunded and we accomodated that request immediatelyHis order was cancelled and refundedHe also e-mailed our staff while they were on a short summer vacation and when he did not receive an immediate response back that is when he filed this unwarranted Revdex.com complaintHe was refundedHis order would not be on file with the publisher as he asked for it to be cancelledBest Deal Magazines has done nothing wrong and this customer has absolutely nothing to complain aboutThis is a completely unwarranted Revdex.com complaint and it was filed many days after his refunded was issuedRefund issued 7-26-Revdex.com complaint filed 8-10- Also, our delivery timeframes are clearly stated on our websiteEven if this customers order was still active in our system, he ordered on 7-21-Today is 8-11-It takes 6-weeks for a publisher to process and send a first issueWe are not even weeks out from his order dateThis customer is unreasonable, however, his order was cancelled and refunded as per his demands as stated previously Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/14) */ What they say is only partially trueI did not ask for them to stop the refund AFTER they refund had been processedI asked for them to stop the refund the SAME DAY as I asked for the cancellationAnd as I have clearly shown, they emailed me stating that they would STOP the REFUND and place my orderdays LATER, they processed my Refund!!! This company has no idea what they are talking aboutAlso, I never asked about an ESPN Magazine appThat is free for anyone, whether you have the magazine or notAlso, ALL subscribers to ESPN Magazine get access to INSIDER, again not what this itic company is sayingThis company has no idea what they are talking about Final Business Response / [redacted] (4000, 11, 2015/08/17) */ Once a refund is processed it cannot be "stopped"We do not retain credit card numbers and we could not stop a refund unless we recharged a credit cardThis was not done in this caseA refund will NEVER show on the exact same day it was processedIt must go through an electronic process and be processed by the customer's bank before it posts to their accountThat is why it took three days for it to post to the customers accountThis customer requested that his order be cancelledIt wasHe was refundedWe consider this issue to be closedWe never advised the customer that we would stop the refund and reissue his order Final Consumer Response / [redacted] (4200, 13, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company continues to flat out liePLEASE read their email to me on 8-23-15, which I have included several timesThey said they were cancelling the refund and re-placing the orderThey are complete it! "From: Best Deal Magazines Customer Service mailto: [redacted] @bestdealmagazines.com Sent: Thursday, July 23, XXXX X:XX AM To: ' [redacted] ' Subject: RE: Subscription Question ***, We will cancel your refund and resubmit your order of ESPN Thank you, Customer Service Best Deal Magazines " I just want the company to admit that they lied to mePeriodThey change their story every time they respondHowever, the facts don't lieJust read their very own emailsThey won't be in business very long

Final Consumer Response /* (2000, 9, 2015/08/11) */
The company has contacted me and provided a refundI am satisfied with this resolution and would like to close my complaint

Initial Business Response /* (1000, 15, 2015/08/07) */
Customer ordered Weight Watchers on 12-18-for *** *** to be sent to *** *** *** *** ** XXXXXThe publisher rejected the order due to an invalid address entered by the person who placed the orderWhen we were notified
of such we would have sent an e-mail to the e-mail address on file with the order requesting the correct address informationWe have not received any communication back from the customerTo resolve this issue we have issued a refund to the customer's credit cardThe transaction ID for the refund is *** As a magazine subscription agent we cannot guarantee that a publisher will fulfill an order if they are provided an invalid address
Initial Consumer Rebuttal /* (2000, 18, 2015/08/20) */
The company issued a refund to us last weekThis case can be closed

First name is ***However---the Magazine subscription order I placed with Best Deal Magazine company, I provided only my FIRST INITIAL ( L ), to them when I placed my order and provided my name/address, so they will not have my name of *** *** in their systemThey will only have "L
***"

Final Consumer Response /* (2000, 9, 2015/05/12) */
I finally received a response from customer service at Best Deal Magazines. She was very courteous, checked on my account and notified the publisher on my behalf since I had not received my first issue yet. She was very prompt in responding to any...

further questions/e-mails that I had and I just received my first magazine in the mailbox!

Initial Business Response /* (1000, 6, 2015/08/11) */
Customer ordered ESPN on 7-21-15. After placing the order he demanded access to ESPN Insider and ESPN The Mag App. Our customer service department told him that was not part of the offer available to us and we were selling the print subscription...

only. He then demanded that we cancel his order which we did. The customer was refunded on 7-26-15. The refund transaction ID is [redacted] Following the refund the customer apparently contacted the publisher and found out that he was able to access ESPN Insider and ESPN The Mag App. He then asked for his order. The customer had already been refunded at this point and he had treated our staff in an extremely rude manner using CAPS in his e-mails and demanding this and demanding that. We reserve the right to refuse service to anyone who is abusive to our staff. The customer demanded that he be refunded and we accomodated that request immediately. His order was cancelled and refunded. He also e-mailed our staff while they were on a short summer vacation and when he did not receive an immediate response back that is when he filed this unwarranted Revdex.com complaint. He was refunded. His order would not be on file with the publisher as he asked for it to be cancelled. Best Deal Magazines has done nothing wrong and this customer has absolutely nothing to complain about. This is a completely unwarranted Revdex.com complaint and it was filed many days after his refunded was issued. Refund issued 7-26-15. Revdex.com complaint filed 8-10-15.
Also, our delivery timeframes are clearly stated on our website. Even if this customers order was still active in our system, he ordered on 7-21-15. Today is 8-11-15. It takes 6-12 weeks for a publisher to process and send a first issue. We are not even 3 weeks out from his order date. This customer is unreasonable, however, his order was cancelled and refunded as per his demands as stated previously.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/14) */
What they say is only partially true. I did not ask for them to stop the refund AFTER they refund had been processed. I asked for them to stop the refund the SAME DAY as I asked for the cancellation. And as I have clearly shown, they emailed me stating that they would STOP the REFUND and place my order. 3 days LATER, they processed my Refund!!! This company has no idea what they are talking about. Also, I never asked about an ESPN Magazine app. That is free for anyone, whether you have the magazine or not. Also, ALL subscribers to ESPN Magazine get access to INSIDER, again not what this itic company is saying. This company has no idea what they are talking about.
Final Business Response /* (4000, 11, 2015/08/17) */
Once a refund is processed it cannot be "stopped". We do not retain credit card numbers and we could not stop a refund unless we recharged a credit card. This was not done in this case. A refund will NEVER show on the exact same day it was processed. It must go through an electronic process and be processed by the customer's bank before it posts to their account. That is why it took three days for it to post to the customers account. This customer requested that his order be cancelled. It was. He was refunded. We consider this issue to be closed. We never advised the customer that we would stop the refund and reissue his order.
Final Consumer Response /* (4200, 13, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company continues to flat out lie. PLEASE read their email to me on 8-23-15, which I have included several times. They said they were cancelling the refund and re-placing the order. They are complete it!
"From: Best Deal Magazines Customer Service mailto:[redacted]@bestdealmagazines.com
Sent: Thursday, July 23, XXXX X:XX AM
To: '[redacted]'
Subject: RE: Subscription Question

[redacted],

We will cancel your refund and resubmit your order of ESPN.

Thank you,

Customer Service
Best Deal Magazines "

I just want the company to admit that they lied to me. Period. They change their story every time they respond. However, the facts don't lie. Just read their very own emails. They won't be in business very long.

Initial Business Response /* (1000, 15, 2015/08/07) */
sent to our clearinghouse for processing. We assumed this order had been processed as we did not receive a return from our clearinghouse which is standard procedure when an order is not processed. When the customer contacted us we were in...

contact with our clearinghouse. Unfortunately they were not responsive to our requests which caused delays in getting information for our customer. Upon learning that the order had not been processed by our clearinghouse we refunded the customer in the amount of $59.68. This refund was issued in July. The transaction ID for the refund is AU0ADXXXXXXX.
Initial Consumer Rebuttal /* (2000, 17, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After my initial inquiry, I did not hear from the Business again, until they responded to the Revdex.com and Attorney Gen of Oklahoma just recently (July and Aug). I am glad that they have responded to the Revdex.com and Attorney General and refunded my money. All I wanted was to receive my subscription or be refunded the money I paid, since the subscription never started. I have been refunded my money and am glad it has now been resolved.

Initial Business Response /* (1000, 16, 2015/09/09) */
On 8/6/2015 we spoke with the customer. The customer ordered Family Fun and actually has a current subscription being serviced by the publisher. A renewal order will not begin until the current order has expired. The current order will have no...

breaks in service. Our order is being added to the customers existing subscription and the new expiration date is November 2016. The account number with the publisher is XXXXXXXXX.

Review: I sent emails to this company and called customer service twice but have never heard back from them in the past month! I want to cancel my subscription to Life Extension magazine that was ordered from them. Please tell me how to proceed.Desired Settlement: credit for the rest of the subscription term

Business

Response:

The customer ordered Life Extension. Her order was submitted to the clearinghouse and paid for by our company. The order was sent to the publisher for fulfillment. After receiving the magazine from the publisher she decided that the magazine was not what she wanted based on her complaint with you. We did not do anything with this customer directly as she dealt with the publisher directly to cancel her order. We received a general e-mail from our clearinghouse regarding her contact with the publisher. We have not had any contact with this customer by e-mail or by telephone.Dear agent,As per the publisher: the customer called in July requesting to cancel the order as the magazine was not what she expected.Thank you!JasmineThe customer did not contact us directly and we assumed that the publisher has cancelled her order and issued a refund. Based on her complaint we are assuming that she did not receive a refund direct from the publisher so we have issued a refund to her original form of payment today. The refund should post to her account in the next 1-2 weeks depending on the policies of her issuing bank.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,