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Best Distributing Company (Headquarters)

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Best Distributing Company (Headquarters) Reviews (1)

On Friday Dec 4 2015, I purchased two cans of a roof sealant in order to patch the church roof. I explained to them that I had a flat rubber roof with small holes that needed to be patched. I was advised by the Sales agent ([redacted]?) and his brother (seated at the counter beside me) that the product in question would patch my roof. They both gave me numerous assurances that this product ([redacted] 2310) would patch anything. I was even told that it would even patch under water. Based on their word, I purchased two cans at $74.32 each (incl tax). On Saturday Dec 5 2015, I applied the product according to directions. On Monday Dec 6 2015, the leaks were still there. I attempted to return both cans on the next day. I was only allowed to return 1 can because I had opened the second can. I objected and appealed to the manager standing by who promptly informed me that he would only stand by his people. My complaint is that even though the can does state it works on numerous surfaces, rubber is not mentioned. I purchased the product based on the word of the salesman who later denied any knowledge of the type of roof I was working with.Product_Or_Service: [redacted]Account_Number:[redacted]Desired SettlementBest Distributing owes me a refund. Of the 1 gallon can, less than 8 ounces were used. I returned the unused portion to the store with the receipt. They are supposed to be the experts.Business Response This is a common situation of he said she said. Per my salesman the customer stated he had a granular surfaced roof and was trying to seal some holes. The customer is stating that he said it was rubber. I have multiple witnesses to the statement the customer made regarding having a granular roof. Being the "experts" we deal with roofing issues day in and day out and I can assure the Revdex.com we would not recommend a product for given situations if we were not familiar with the applications.

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Description: Wholesalers and Distributors, Roofing Material Suppliers

Address: 1504 US Highway 117 Byp N, Goldsboro, North Carolina, United States, 27530-1312

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