Best Economy Inns & Suites

Initial Business Response / [redacted] (1000, 8, 2016/04/01) */ Please accept my apologies for any inconvenience you experience during your recent visit at Best Economy inns & Suites, Our success is measured by our guests having a pleasant stayWe strive to provide excellent service and accommodations at an affordable priceThank you for taking your valued time to let me know where improvement is needed so that we 7nay continue to maintain high standardsI sincerely hope you will give us another opportunity to extend oui usual hospitality I would like to offer you a comp night of your next stay within the next months stay at Best Economy Inns in Bakersfield, Thank you Sincerely [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ WE ARE REPSONDING TO XXXXXXXX WE HAVE COPYS OF DEPOSITS AND REFUND ON THIS ROOM ALONG WITH COPYS OF PICTURES OF THE PROPERTY THAT SHE MESSED UP IN THE ROOM (BEDDING) WHICH WE HAVE TOOK DEPOSIT FOR INCENTINALS ON THIS, I ALSO SEND YOU A COPY OF THE HOTEL POLICY THAT IS ON COUNTER FOR ALL GUESTTHERE IS COPYS OF DAYS THAT WE HAVE GIVEN HER A COURESTY LATE PAY AND DID INFORMER HER THAT RENT NEEDS TO BE PAYED BY 11AM ALSO SENT A COPY OF ARE PEST CONTROL THAT COMES OUT MONTHLYWITH ALL FINDINGS WE CAN'T NOT AGREE TO HER RESOLUTION Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I WALKED IN AND HANDED THE CLERK A LIVE BED BUG WHICH THE CLERK KILLED HERSELF...BEST CONTROLMAY COME OUT BUT HOWCOME HALF THE HOTEL HAS NEW MATRE$SES...WOULDNT U WANT TO REPLACE THEM ALL AS WE ALL KNOW THERE WAS A BED BUG ISSUE IN PROVIOUS MONTHS.ALSO, iWAS TOLD THERE WERE NO COPIES OF ME PAYING A DEPOSIT AND EVEN THO I HAD TURNED IN A REMOTE WAS TOLD I HADNT PAID A DEPOSIT..I RECEIVED40-dollars WHICH I HAVE A SIGNED RECEIPT FOR

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Please accept my apologies for any inconvenience you experience during your recent visit at Best Economy Inns & suitesOur success is measured by otr guests having a pleasant stayWe strive to provide excellent service and accommodations at an affordable priceThank you for taking your valued time to let me know where improvement is needed so that we may continue to maintain high standardsI sincerely hope you will give us another opportunity to extend our usual hospitalityI would like to offer you a 50% refund on your last stay that was back in July or free night on your next visit Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this offerWhen calling them the manager promised to call me back never did..I explained to her I was to catch a flight inhours at lax when my call was not returned I had to book a new flight there fore costing me hundreds more..I explained that to [redacted] the manager and she argued and said I never told her of the flight She cursed me and allif I were in person the out come might have been rather differentIt was dollars and I think they owe me for my hardship

Initial Business Response /* (1000, 5, 2016/03/10) */
WE ARE REPSONDING TO XXXXXXXX WE HAVE COPYS OF DEPOSITS AND REFUND ON THIS ROOM ALONG WITH COPYS OF PICTURES OF THE PROPERTY THAT SHE MESSED UP IN THE ROOM (BEDDING) WHICH WE HAVE TOOK DEPOSIT FOR INCENTINALS ON THIS, I ALSO SEND YOU A COPY OF...

THE HOTEL POLICY THAT IS ON COUNTER FOR ALL GUEST. THERE IS COPYS OF DAYS THAT WE HAVE GIVEN HER A COURESTY LATE PAY AND DID INFORMER HER THAT RENT NEEDS TO BE PAYED BY 11AM ALSO SENT A COPY OF ARE PEST CONTROL THAT COMES OUT MONTHLY. WITH ALL FINDINGS WE CAN'T NOT AGREE TO HER RESOLUTION
Initial Consumer Rebuttal /* (3000, 7, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I WALKED IN AND HANDED THE CLERK A LIVE BED BUG WHICH THE CLERK KILLED HERSELF...BEST CONTROLMAY COME OUT BUT HOWCOME HALF THE HOTEL HAS NEW MATRE$SES...WOULDNT U WANT TO REPLACE THEM ALL AS WE ALL KNOW THERE WAS A BED BUG ISSUE IN PROVIOUS MONTHS.ALSO, iWAS TOLD THERE WERE NO COPIES OF ME PAYING A DEPOSIT AND EVEN THO I HAD TURNED IN A REMOTE WAS TOLD I HADNT PAID A DEPOSIT..I RECEIVED40-60 dollars WHICH I HAVE A SIGNED RECEIPT FOR.

We had fax this over on 10/27/16 at 6:35 pm Crystal Belt had made a reservsation and it has stated must make cancel with 24 hours in advance other wise will be charged of 1 day customer didnt call tell the day after reservation with booking.com we had ran the the credit card as no show

Initial Business Response /* (1000, 5, 2015/08/14) */
Please accept my apologies for any inconvenience you experience during your recent visit at Best Economy Inns & suites. Our success is measured by otr guests having a pleasant stay. We strive to provide excellent service and accommodations at an...

affordable price. Thank you for taking your valued time to let me know where improvement is needed so that we may continue to maintain high standards. I sincerely hope you will give us another opportunity to extend our usual hospitality. I would like to offer you a 50% refund on your last stay that was back in July or 1 free night on your next visit.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this offer. When calling them the manager promised to call me back never did..I explained to her I was to catch a flight in4 hours at lax when my call was not returned I had to book a new flight there fore costing me hundreds more..I explained that to [redacted] the manager and she argued and said I never told her of the flight . She cursed me and all.. if I were in person the out come might have been rather different. It was 56 dollars and I think they owe me for my hardship

Initial Business Response /* (1000, 8, 2016/04/01) */
Please accept my apologies for any inconvenience you experience during your recent visit at Best Economy inns & Suites, Our success is measured by our guests having a pleasant stay. We strive to provide excellent service and accommodations at an...

affordable price. Thank you for taking your valued time to let me know where improvement is needed so that we 7nay continue to maintain high standards. I sincerely hope you will give us another opportunity to extend oui usual hospitality I would like to offer you a comp night of your next stay within the next 6 months stay at Best Economy Inns in Bakersfield,
Thank you
Sincerely
[redacted]