Best Fitness Drum Hill, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I do not think this is acceptable seeing how I was never given a copy of the contractI was also never told the full terms of the contractYou cannot enforce a contract that you didn't even give me a copy of, until after all the issues arisedMy training is now cancelled after I was charged again today for sessions that I didn't even want because I was never told that there was a day cancellation policy.
Regards,
*** ***

emailed *** to ask him to come into the club to make the final March payment and we will waive any future payments and late fees and cancel his membership immediately

After viewing the complaint, Best Fitness will cancel Ms***'s membership and remove the account from collectionsMs*** will not be responsible for any additional payments to this accountProcessing both of these requests will happen today, please allow a 24-hour time frame to
completeThank you, Best Fitness Management

Ms***, You signed an agreement with Best Fitness, not with a specific trainer at our locationWe have other trainers that will be able to assist you in completing your sessions. We apologize that your experience has not been the best, but you had great luck the first time you made the switch and we think you will have the same success giving another trainer a chanceI ask that you at least sit with a fitness director, process your cancellation so you are not billed anymore, and discuss what you are looking for in a trainerThey will be able to give you the best direction on who to work with to complete the sessions you have built upIf you need to try a couple of trainers, they can accommodate that for youThank you, Best Fitness Management

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I don't think sending me a copy of my contract over a year later is going make things better. No where in your contract does it specify what will happen if a trainer leaves. It should be clearly labeled in the contract if you do not want your customers to ask for their money back. I paid in anticipation to work with a specific trainer. I would not have signed the contract in the first place if I knew this was going to happen. I already gave you the benefit of the doubt the first time my trainer left and I don't think I should have to go through this again. 
Regards,
[redacted]

Hi,[redacted] spoke to one of our managers on 12/20/2017. When she cancelled her membership she sent her military orders to [redacted] financial. We require a 30 day notice to cancel and waived this for her due to hear leaving for the military. Upon the time of cancelling [redacted] was passed due for one month....

Since she was still an active member when this payment was scheduled to come out she is obligated to make this payment. If she make the past due payment for $19.99 we can remove her from collections and cancel her membership. Thank you

Revdex.com
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Ms. [redacted],  I have attached a copy of your agreement for you to go over regarding cancellation policies and other policies regarding our program. At the very least, in order for you to stop being billed you will need to go into the gym and cancel your personal training with one of the...

fitness directors or send a letter certified mail to cancel. These options are clearly stated in the personal training agreement. We do hope that you will be able to find another trainer to work with to use the remaining sessions, if you have a hard time finding someone you like, and sessions expire, we would be more than happy to extend those for you due to the circumstances.  If you have any additional questions regarding your account, one of our fitness directors would be more than happy to assist you.  Thank you, Best Fitness Management

Ms. [redacted], I apologize that you received no response from the club when you called on 2/11/16 and 2/12/16. I will look into the matter and discuss the importance of follow up with the personal training management team. Regarding your personal training account; you are absolutely correct and we will...

be sending you a refund of $1,280 per the cancellation notes we have in your account with us. You came in and cancelled your personal training on 3/28/15 and it is noted that your last bill date would be 4/26/15 of $160 per our 30 day notice policy. We will be sending the refund check of $1,280.00 to the address we have on file for you ([redacted]). Thank you, Best Fitness Management

Hi [redacted],I just looked into your membership and it does look like evrything hasbeen cancelled. We just refunded the $58.99 back on your card and it will take about 3 to 5 days for you to see the reversal. I am extremly sorry nobody has reached back out to you.

This issue has been settled in-club and all issues have been resolved.