Revdex.com spoke to Mike at business and the following was relayed:
The Buffalo location was not advertised as having a tanning bed and it was not intended for there to be a steam roomThe consumer was given access to both clubs during construction and was given the opportunity to take days to decide if they wanted to be a member at either Tonawanda or go back to Buffalo or upgrade for bothThe distance between the clubs is approximately miles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The Tonawanda club was only to be accessed on a temporary basis only, since the Buffalo fitness club grand opening day keep getting delayedOnce the Buffalo club opened, I was not permitted to go to the Tonawanda club unless I payed an extra $10.00, due to the fact that the buffalo's fitness club grand opening day uncertainty to exact opening day! As explained in my last message the club was advertizing tanning bed by grand opening day, by the time grand opening day came they had not fulfilled their part of that promise for this clubs amenityOnce the Buffalo club finally opened it was still undergoing construction (drilling into the walls with drywall dust blowing all over the equipment) and was not 100% ready for a grand openingThere is a room where the tanning bed (I was told by there staff was going to be installed) was supposed to be, but in fact ended up becoming an office space
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com spoke to Tom at business and the following was relayed:The customer did have access to the Tonawanda club which does have a tanning bed as they had a full service agreement and access to both clubsThe customer is currently in collections for $and we are currently willing to settle his
account for half, $This has been explained to the customer
Revdex.com spoke to Mike at business and the following was relayed: The membership account was cancelled along with the auto-renewal. As stated in the contract, there is a 30 day notice required to cancel and customer was charged the last $9.99 fee which she has previously paid.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My initial request was given to the gym verbally. My first letter to best fitness was given to the gym in person. I was told I had to bring in a 30 day written notice prior to my contract being canceled. I did this. That's why several weeks past before my next correspondenace. So, not only did I give a verbal report prior to my expiration date but I also after being notified brought in a written 30 day notice stating that I wanted my account closed. I was under the impression after submitting that document that my contract would be closed. How is it possible that the gym is continuing to request I pay money, when the previous charges for June July and the yearly fee charged to my debit card were determined to be fraudulent. I believe I followed the contract and took appropriate steps to close my contract. I should not be charged at any rate for Best Fitness error/inability to adequately document their customers request. I should owe nothing and my account should have been closed several months ago.
Regards,
[redacted]
Thank you for your inquiry, and Best Fitness is eager to assist you with your issue. Best Fitness recieved your letter of cancellation on 8/21/15 to cancel your membership. In our systems you have a pending cancel status on your account. However the last payment was never recieved and...
according to section 2 in Adrienne's agreement it states that a 30 day written notification is required to stop billing, this has not be fullfilled. Adrienne agreement has been in a month to month status until she brings her acccount to good standing. As a courtesy we waived numerious late fees to assist [redacted] with her issue. Due to us not recieving the payments, [redacted] currently owes 99.96, and her account will be fullfilled, and will be closed. As of now [redacted] agreement status is currently in pending cancel status. Thank you for you inquiry.
Ms. [redacted] account has gone into collections. She did indeed write to us three separate times. The letter 4/15 was not sent certified mail to the club. As per her agreement any letter that is sent to the club in regards to a cancellation needs to be sent certified mail; she was notified of this. The second letter we received was sent in 7/15 and was sent certified mail. Ms. [redacted]'s letter was received on 7/22/15. The cancellation was put through on that date. Due to her agreement there is a 30 day notice so she was responsible for the 8/21/15 payment. That payment was never made. Her membership was in a pending cancel status; all she had to due was make the 8/21/15 payment and her agreement would of been cancelled. As per the third letter, her agreement was already in pending cancel status from the second letter we received. As per her agreement the membership would not be officially cancelled until the payment was made. So each month the balance on her account grew, due to the fact she didn't make the 8/21/15 payment. Ms. [redacted] was made aware of this on several occasions. Now her account is in collections due to not following the agreement she agreed too. I hope this will help in clearing any issues up. Thanks, Michael C.
Spoke to [redacted] at business and the following was relayed:There is a 3 day money back cancellation policy written in the contract. There is no 30 day money back guarantee for any of our services. The customer was given a copy of their contract.
Revdex.com spoke to Mike at business and the following was relayed:
The Buffalo location was not advertised as having a tanning bed and it was not intended for there to be a steam roomThe consumer was given access to both clubs during construction and was given the opportunity to take days to decide if they wanted to be a member at either Tonawanda or go back to Buffalo or upgrade for bothThe distance between the clubs is approximately miles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The Tonawanda club was only to be accessed on a temporary basis only, since the Buffalo fitness club grand opening day keep getting delayedOnce the Buffalo club opened, I was not permitted to go to the Tonawanda club unless I payed an extra $10.00, due to the fact that the buffalo's fitness club grand opening day uncertainty to exact opening day! As explained in my last message the club was advertizing tanning bed by grand opening day, by the time grand opening day came they had not fulfilled their part of that promise for this clubs amenityOnce the Buffalo club finally opened it was still undergoing construction (drilling into the walls with drywall dust blowing all over the equipment) and was not 100% ready for a grand openingThere is a room where the tanning bed (I was told by there staff was going to be installed) was supposed to be, but in fact ended up becoming an office space
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com spoke to Tom at business and the following was relayed:The customer did have access to the Tonawanda club which does have a tanning bed as they had a full service agreement and access to both clubsThe customer is currently in collections for $and we are currently willing to settle his
account for half, $This has been explained to the customer
Revdex.com spoke to Mike at business and the following was relayed: The membership account was cancelled along with the auto-renewal. As stated in the contract, there is a 30 day notice required to cancel and customer was charged the last $9.99 fee which she has previously paid.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My initial request was given to the gym verbally. My first letter to best fitness was given to the gym in person. I was told I had to bring in a 30 day written notice prior to my contract being canceled. I did this. That's why several weeks past before my next correspondenace. So, not only did I give a verbal report prior to my expiration date but I also after being notified brought in a written 30 day notice stating that I wanted my account closed. I was under the impression after submitting that document that my contract would be closed. How is it possible that the gym is continuing to request I pay money, when the previous charges for June July and the yearly fee charged to my debit card were determined to be fraudulent. I believe I followed the contract and took appropriate steps to close my contract. I should not be charged at any rate for Best Fitness error/inability to adequately document their customers request. I should owe nothing and my account should have been closed several months ago.
Regards,
[redacted]
Thank you for your inquiry, and Best Fitness is eager to assist you with your issue. Best Fitness recieved your letter of cancellation on 8/21/15 to cancel your membership. In our systems you have a pending cancel status on your account. However the last payment was never recieved and...
according to section 2 in Adrienne's agreement it states that a 30 day written notification is required to stop billing, this has not be fullfilled. Adrienne agreement has been in a month to month status until she brings her acccount to good standing. As a courtesy we waived numerious late fees to assist [redacted] with her issue. Due to us not recieving the payments, [redacted] currently owes 99.96, and her account will be fullfilled, and will be closed. As of now [redacted] agreement status is currently in pending cancel status. Thank you for you inquiry.
Ms. [redacted] account has gone into collections. She did indeed write to us three separate times. The letter 4/15 was not sent certified mail to the club. As per her agreement any letter that is sent to the club in regards to a cancellation needs to be sent certified mail; she was notified of this. The second letter we received was sent in 7/15 and was sent certified mail. Ms. [redacted]'s letter was received on 7/22/15. The cancellation was put through on that date. Due to her agreement there is a 30 day notice so she was responsible for the 8/21/15 payment. That payment was never made. Her membership was in a pending cancel status; all she had to due was make the 8/21/15 payment and her agreement would of been cancelled. As per the third letter, her agreement was already in pending cancel status from the second letter we received. As per her agreement the membership would not be officially cancelled until the payment was made. So each month the balance on her account grew, due to the fact she didn't make the 8/21/15 payment. Ms. [redacted] was made aware of this on several occasions. Now her account is in collections due to not following the agreement she agreed too. I hope this will help in clearing any issues up. Thanks, Michael C.
Spoke to [redacted] at business and the following was relayed:There is a 3 day money back cancellation policy written in the contract. There is no 30 day money back guarantee for any of our services. The customer was given a copy of their contract.