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Best Fitness of Lowell, Inc.

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Reviews Best Fitness of Lowell, Inc.

Best Fitness of Lowell, Inc. Reviews (4)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Reason for rejecting is because they still want me to pay $100.00 to have it cancelled and they want me to bring proof that I cancelled at [redacted]'s gym to join theirs in order for them to waive the first 3 months I was suppose to get free. Sadly, that [redacted]'s gym went out of business and I no longer kept the receipt when they contacted me to cancel my contract with them. So, it's not getting us anywhere. As for the Sauna policies, I was told that it always closes at 10 PM everyday. Therefore, I can't use their facility and I refuse to pay 1$00.00 to cancel the account. To my understanding, the new management is trying to clean up the mess that Shane left for them and trying to get their money. I'm sorry, I can't do it. They screwed me originally and it's all about money to them, not the customer. He was pleasant to talk to, but it still didn't resolve our issues.
Regards,
[redacted]

Hi,Here at Best Fitness one of our policys states that a member cannot train another member in our facility. We have a personal training team that is certified to train clients. [redacted] was approached by one of our personal trainers who asked him if he was training the three women. He admited he was...

and then our trainer informed him that was again our policy. He then requested to speak with a manager who wasnt available at the time. The manager called [redacted] upon arrival to the gym and explained to him that this wasnt allowed in our facility. [redacted] tried to explain why he should be allowed to train people. Since this conversation [redacted] has been going to our Drum Hill location and was then confronted by a manager at that location regarding training one of the girls. If [redacted] would like to cancel her membership due to [redacted] not being able to train her then that is completly fine. She will not be refunded tho and will have to following our cancelation policy which is stated right in her agreement.  Thank you

[redacted] enrolled for Personal training here at Best Fitness in Lowell on 6/12/2017. All of our personal training programs are six month agreements. When [redacted] agreed to our terms and conditions he signed of stating he was aware of our policies. We have a copy of this agreement on file with his...

signatures we would be more then happy to print out for him. The first signature on our agreemnt states it is a 6 month agreement which will go month to month afterwords. If the client wants to cancel before the 6 months are reached there is $250.00 buyout, and if another payment is due withing 30 days they must make that payment as well. thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Out of the 6 managers that I tried to give the offer letter to, not a single one told me they wouldn't accept it because it wasn't signed.  They all made up different excuses for not accepting the cancellation.  After realizing this, it's very clear to me, that it is common practice at Best Fitness to come up with numerous, illegitimate excuses to deny the cancellation of a membership.  I also specifically mentioned to the Regional Manager [redacted] that an offer letter wasn't really an official document, and suggested that I submit an I-9, W4, or pay stub instead.  She rejected these suggestions so I submitted multiple OFFICIAL offer letters.This behavior is not legal.
Regards,
[redacted]

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