Best Friend Dog Grooming

The dispute seems to be in regards to a clearly different interpretation of the factsThere are no system flaws, and JPAS has been able to sell tickets without issue all during their communication with us about their contractIt is unclear as to the claim of lost revenue, as the system has been available for ticket sales during the past weeks of discussionsWe have done nothing to limit their ability to sell tickets We have yet to receive records of the claims of difficulties with the system over the past several years; in fact, our records indicate a pleasant working relationship and we have no records of complaints about the system or the service until the contract issue aroseWe have requested records of these complaints and have not received themPerhaps the Revdex.com can request records from them to back up these claims.Again, it is industry standard to protect both parties with contracts that roll over and JPAS was given notice in regards to the upcoming renewal dateIt seems they did have the date mistaken to be further out, but they did receive notice from TicketForceI have a call set with a lawyer representing JPAS on Wednesday, July 27 to see if we can find any resolveI attempted to set a call with Nicolas to review any issues and give him solutions, but he subsequently cancelled it after I requested it be moved ahead several days to accommodate my travel scheduleI regret that we've been unable to have fruitful calls to hear what these issues are so that we can resolveI did answer some general issues and questions via email after the call was cancelledTicketForce is doing all we can to both work within the constraints of the contract, resolve issues and discover solutionsWe are hoping that a conversation with the lawyer will be a good starting point to a getting some insight on exactly what the complaints and issues are

We made it quite clear to TicketForce back in 2012, several times in 2013, and again in that we did not wish to continue with our contract due to the difficulties that we had with their system on our end and because of the non-stop complaints from customers about how slow and hard to use their online interface wasWe tried many times to get TicketForce to correct our issues, but nothing was ever done to our satisfactionIn 2014, we gave up fighting with them due to their inability to rectify our issuesAt that time, we decided to make the best of a bad situation and just wait out the contract until we could switch to another providerMrA*** was mistakenly under the impression that the contract was for years instead of He never received this "courtesy letter" stating that the renewal was coming up and no other attempt was made by TicketForce to contact anyone at our company regarding the renewalThe exchange between MrS*** and I from that point has been less than professional and opposite of what one would consider to be "customer service".Again, it is in our opinion that their company is incapable rectifying the issues which we have presented to them, as they are inherent flaws in their system's designTheir product is not quality and their service is poorWe wish to be released from this unfair automatic renewal of their contract so that we can continue to do businessTo date, we have estimated a loss of nearly $150,in revenue due to our inability to sell tickets during this disputeWe have no more time to waste as our company is on the verge of bankruptcy until we can sell tickets againWe have been fighting back and forth with TicketForce for almost months now and nothing has been done to rectify our problems or to satisfy our complaintsIn addition, the speed at which they communicate with us is less than acceptable, taking anywhere from several days, to over a month in one case just to get back with us