Best Friends Animal Clinic

[redacted] >3:PM (hours ago)tomeHello ***, We did fix ***’s issue on the fence about two weeks agoThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

on the day of the job our crew explained to her that if we put the posts how we wanted, it would cause the gate to somewhat sagWe did do it anyways because that is how she wantedI did talk to her multiple times and do have her on the repair list...However, we are 10-weeks out on fence repairs which I told her multiple timesIf you have any other questions, please let me knowThank you,Brandi [email protected] Fence, INCState Rd29Denmark, WI

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The installer did mention this, but didn't offer any other solutions as the post is on the lot lineI never demanded that they had to install this way, but wasn't given any solutionDid they want to install an extra panel and have the fence go on my neighbor's lot? The owner, Eric, also came out to look at the job to give a quote before the install where we explained where we wanted the gateNo concerns were mentionedDuring my first conversation with Eric (owner), he said they would be able to resolve the issueAnd Brandi did not tell me that they were running 10-weeks out for repairs until my last conversation with her -not multiple timesHer statements are misleading Regards, [redacted]

We did receive payment from this customer on 11/We were approximately four weeks out at the time, however, we did get pushed back due to weatherAnyways, we did call the customer and made an agreement on another date for installation next week. Thanks, Custom Fence

Brandi ***11:AM (hours ago)tomeHello, We have addressed and fixed this issue last weekEverything is taken care of

[redacted]>3:05 PM (17 hours ago)tomeHello [redacted], We did fix [redacted]’s issue on the fence about two weeks ago. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The installer did mention this, but didn't offer any other solutions as the post is on the lot line. I never demanded that they had to install this way, but wasn't given any solution. Did they want to install an extra panel and have the fence go on my neighbor's lot? The owner, Eric, also came out to look at the job to give a quote before the install where we explained where we wanted the gate. No concerns were mentioned. During my first conversation with Eric (owner), he said they would be able to resolve the issue. And Brandi did not tell me that they were running 10-14 weeks out for repairs until my last conversation with her -not multiple times. Her statements are misleading.
Regards,
[redacted]

We did already resolve the problem, by refunding her money.

on the day of the job our crew explained to her that if we put the posts how we wanted, it would cause the gate to somewhat sag. We did do it anyways because that is how she wanted. I did talk to her multiple times and do have her on the repair list...However, we are 10-14 weeks out on fence repairs...

which I told her multiple times. If you have any other questions, please let me know. Thank you,Brandi [email protected] Fence, INC.5335 State Rd. 29Denmark, WI 54208