From: *** *** Date: Mon, Jun 6, at 8:AMSubject: Best Furniture ComplaintTo: "***@cleveland.Revdex.com.org" Thank You for looking into my complaint I posted several comments on other sites such as Yelp and Facebook The manager replied to these comments as well as tried to contact me He has indicated that they will be giving me the bed set free as compensation for the mix up I am waiting to see if my credit card has been charged/credited.Sincerely*** ***
This customer purchased a $125 Queen mattress from our Mentor store's tent sale and 68 hours to end hunger fundraiser, but wanted a full size Tent sale merchandise is one of a kind so we weren't able to order a full size for her. We called the customer to let her know...
the error and refunded the purchase in full. Then gave the customer the following options: 1)Take the queen mattress for FREE for the inconvenience 2) Upgrade to her choice of three higher quality sets we have in stock that sell for $449-$599 (with no extra charge) and get same day delivery 3) Use her refund at a store we do business with in Painesville because they might have other options we don't. The customer chose to take the original mattress for free. I had a call later that day from our 84 year old owners mom at our Bainbrdige location to ask if this customer would please stop harassing her (the refund was already made at this point). I called the customer and asked her to stop calling the Bainbrdige store. I will be happy to answer any other questions for you. At this point the customer has the mattress in her house and a full refund was made. She didn't pay for the item the complaint is being made about. Thanks!
From: *** *** Date: Mon, Jun 6, at 8:AMSubject: Best Furniture ComplaintTo: "***@cleveland.Revdex.com.org" Thank You for looking into my complaint I posted several comments on other sites such as Yelp and Facebook The manager replied to these comments as well as tried to contact me He has indicated that they will be giving me the bed set free as compensation for the mix up I am waiting to see if my credit card has been charged/credited.Sincerely*** ***
This customer purchased a $125 Queen mattress from our Mentor store's tent sale and 68 hours to end hunger fundraiser, but wanted a full size Tent sale merchandise is one of a kind so we weren't able to order a full size for her. We called the customer to let her know...
the error and refunded the purchase in full. Then gave the customer the following options: 1)Take the queen mattress for FREE for the inconvenience 2) Upgrade to her choice of three higher quality sets we have in stock that sell for $449-$599 (with no extra charge) and get same day delivery 3) Use her refund at a store we do business with in Painesville because they might have other options we don't. The customer chose to take the original mattress for free. I had a call later that day from our 84 year old owners mom at our Bainbrdige location to ask if this customer would please stop harassing her (the refund was already made at this point). I called the customer and asked her to stop calling the Bainbrdige store. I will be happy to answer any other questions for you. At this point the customer has the mattress in her house and a full refund was made. She didn't pay for the item the complaint is being made about. Thanks!