Best Heating, Cooling & Electric LLC

We were contracted by a home warranty company to replace his air conditioning system. We did charge him directly for the following non-covered items; Duct modifications, New Line set, Drain modifications, Electrical modifications and disposal. As far as the equipment and labor to install
the equipment, that was covered by the home warranty. His complaint about garbage being left behind was never brought to our attention at the time the work was performed. His issue with the system not working properly immediately after installation was addressed and corrected as well as his complaint about the hole left in his house. I (one of the owners) personally addressed these issues and corrected them. As far as his issue that he is complaining about the system not working properly now must be handled thru the home warranty. The warranty we provide is to the home warranty company and they pass it on to the home owner. Unfortunately, they only give a 180-day warranty on the labor. If there is a failed part with the equipment, that is processed thru the home warranty as well. The items that we charge the home owner directly for also only carries a 180-day warranty for labor, because if there are going to be any failures with the non-covered items it will be immediate Sincerely, James W***