Best Home Service

[redacted], we would first like to apologize for the inconvenience and frustration that this has caused you. We definitely appreciate your business and want to make this right for you. Your feedback has given us the opportunity to train and coach our team to be aware of all [redacted] Deals and how they...

are to be used. We have also had the opportunity to check for understanding and coach the CSRs to follow processes. In this case the process was not followed and you have not received your check. You should have been charged the diagnostic fee at the time of service as your coupon covers that. Normally [redacted] is the company that refunds for the coupons. In this case since it has been so long of a wait for you, we are sending out a check TODAY (11-8-2016) for $129. We again apologize for the frustration on this and hope that this can make it right for you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]