Best In Town Moving LLC

Complaint: ***
I am rejecting this response because:They are lying about the total cost and if there was a delay they should have called me ahead of time to let me knowThey refuse to give anymore than hours for pick up and deliveryI expect the abide by those already low standards not telling me several hours after they are supposed to show upCostello even admitted he simply "forgot" to call the day beforeMost importantly, the response does not address being name called and insulted by their employee.
Regards,
*** ***

Dear consumer, We sincerely apologize for any frustration caused by this situationWe regret to advise that the deposit was not paid to Best in Town, in fact the reservation was not transferred to our company for the broker you booked withThis move was not reserved directly through our
company and we advise you seek refunds through the direct brokerWe will do our best in good faith to communicate with the third party company in assistance on your behalfDeepest apologies for any troubles

Complaint: ***
I am rejecting this response because:This is the 4th time I was informed I would get a refund and I still have notI will accept terms once I have gotten the refund
Regards,
*** ***

Dear Consumer, Best in Town regrets to hear the expressed concernsWe strive to meet customer satisfaction to the best of our abilityAs stated, your move was scheduled for 3/26-3/Our pick up confirmations are conducted the day prior to the move, generally between 3-7pmWe anticipated on
arriving the 26th however, due to an unexpected delay we had to come on the second day contracted for pick upIf this slight change inconvenienced you in anyway we apologizeThe reason for the day pick up window on the contract is unfortunately because of situations as suchYour orginial estimate was priced at $When we arrived and loaded, final paperwork amount at $We accept credit cards at the time of reservations due to the fact we are not physically present to collect any other form of payment to secure the moveOur payment methods are different for pick up and delivery which is stated in the contract acknowledged and signedWe would like to apologize if this indeed caused any inconvenience as wellOur delivery windows varies based on the area or miles travelingWe delivered your goods in a timely manner considering we have u to days to deliverYou were delivered within business days and we apologize we couldn 't make it soonerBest in town apologizes for any and all inconvenience and hope you can understand that we did meet contracted promises and rates. Sincerely, Management

We sincerely apologize for any inconvenience caused by this situationWe would like to advise that a refund check for deposit was mailed today to the customerMailing address was confirmed with the customerDeepest apologies for any troublesThank you

Dear consumer,We apologize for the situation you have encountered.  It seems that you have registered with a broker. Best in town never received a deposit for your move nor has any relations with the company explained.  This has nothing to do with best in town moving unfortunately....

 We are unfamiliar with your reservation and apologize for your troubles.

CompanyResponse to Revdex.com Case # [redacted]
   July 23, 2015 Revdex.com Serving New Jersey.1262 Whitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ 08690  Phone: (609) 588-0808 Fax: (609) 588-0546Email: [email protected] Re:...

Revdex.com CASE ID #: [redacted]
 Dear Revdex.com,  Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessaryresources to deal directly with our company in hopes of reaching a fairresolution. In addition to that, all consumers receive informativedocumentation prior to their service date, advising them that in the unlikelyevent a consumer may realize that some of their goods are damaged or missing,or if they feel that they have been over-charged or charged for services thatthey didn’t received prior, during or after services were completed, they areprovided with the opportunity to have their issues and concerns formallyaddressed, investigated and  resolved inaccordance with their coverage and contractual liabilities.  To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK);  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, etc.) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing.      Very Truly,  Mark L[redacted]Customer Service Department - BEST IN TOWN MOVING LLC.