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Best Kept Storage

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Best Kept Storage Reviews (1)

We did rent Unit #17 to a person that I talked to on 9/19/2014. They did show me that their property had mold growing. I never told them "you're gonna have mold" I did state that "cement floors can sweat and that you should have stored items on pallets. The floor was not wet or sweating at the...

time they talked to me. I told them that we are not responsible for their property as stated on th!ir lease under Terms and Conditions #5 Insurance. "All property stored within the unit by, [redacted] shall be at [redacted]'s sole risk. [redacted] must provide his own Insurance, to include but not limited to fire and extended coverage, with theft, vandalism and malicious mischief endorsements."
Our storage units are not "climate controlled", and they are not rented as such. We do everything we can to make sure '[he units are suitable for storage. We have 4 large vent fans that run 24 hours a day 7 days a week. We do not have any control over the condition or cleanliness of the property cutomers bring into their unit. Therefore, we do not cover any risk to the tenant's property, just like their insurance does not cover this issue.
The tenant talked to another tenant that currently rents unit #18 on 9/19114 just after they talked to "18. They asked if he h:ad any problem with mold? He stated "NO".
If an insurance adjuster talked to my wife, he did not introduce himself as such, nor did he show any identification. My wife did say that mold growth depends mostly on how the property was cleaned prior to storage. She never said that any person "LIED". If I went into any place, I could find someone that would have negative comments about any business.
Their statement "we explained to both parties that there was mold growing up the walls, neither owner was concerned or remorseful.", never happened. They never talked to both of us at the same time. They never said this to me when I talked to them. My wife explained to me that they never said anything like that to her. There was no mold in the unit when the unit was rented. I did not see an!' mold when I checked out the unit after they moved out. The only thing I saw In the unit was that they did not clean out the unit as required by the lease.
We provided the service requested as per our Lease agreement We will not be providing a refund or any compensation. We feel terrible that this young person has had this problem, but we are not the cause nor did we create this problem.
Please let me know if you need any additional information on this matter.
 
Sincerely,
[redacted]

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