Best Mattress & Furniture Buys

Mrs. [redacted] came to the store on Sunday June 12, 2016 (close to our closing time), she was asking for credit to purchase furniture. She was able to fill out application thru our finance company we use ([redacted] and was approved for $1300. that day she placed an order for a Mattress set, Pub...

Dinette Set, Queen Metal Frame, and a Sofa for a total of $1,144. invoice was explained to her at this time and she agrees and accepted at the terms. (invoice #[redacted])On June 13, 2016 all her items were deliver to Mrs. [redacted]. Later on that same day received a phone all from Mrs. [redacted] stating didn't set up her bed correctly. She was asking me to set up her old headboard, but it was missing a lot of screws.advise Mrs. [redacted] that our delivery and set up was only for items she had purchased from us. She was really upset afterwards and stated that the table had a scratch, and she wanted to return it, discuss our 25% re-stocking fee and she stated she wouldn't pay anything because it wasn't her fault. We went to her house again to pick up and return the dinette setOn June 14, 2016 she called the store and canceled half of the order. called the Finance Company for her to ask them to see if we could fix the current invoice for her, which was able to fix her invoice. The customer had mention to me that the reason she needed to cancel some items is because she had talked to her daughter and she didn't want her to have all this furniture.had mention to Mrs [redacted] that at this point is she wanted to canceled the whole order we told at this time. Per Customer she wanted to keep the Queen Metal Frame, the Mattress Set and the Pub Dinette Set and keep the rest of the items. Client was asking for a discount because her metal frame was scratched, ended up exchanging her frame for a different one due to the fact that now she also mention that she needed rails on them, which it wasn't on the original order she had placed.We ended up going 3 times to her house to resolve all of her problems. At the end Mrs. [redacted] was really upset and mad at me and didn't want to work with me anymore and she wanted everything for free.made a total of 3 invoices for this particular customer.At the end charged her our 25% re-stocking fee just for the DinetteSet that we went to pick up on June 22, 2016 from the amount of S 89.75. ( have a re-stocking fee notice on the bottom of each receipt that is given to every customerI spoke with the Finance Company and they also agree with me on this particular situation.